WUFWUF Reviews 433

TrustScore 3.5 out of 5

3.6

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Rated 2 out of 5 stars

I subscribed a couple of years ago and it was absolutely fantastic. Brilliant, engaging themes every month, it felt like a lot of love went into the business. I had a while off and just resubscribed a... See more

Company replied

Rated 5 out of 5 stars

The most gorgeous monthly boxes arrive much to Betsi-bears delight!! Very imaginative toys, amazingly different to anything you would be able to buy in a pet store….. Beautiful made and superb... See more

Company replied

Rated 5 out of 5 stars

Great products, great service! My two labrador puppies love recieving their monthly Wufwuf box. Each box is full of a wide range of interesting toys and tasty treats that keep my two little ones occu... See more

Company replied

Rated 3 out of 5 stars

Holly just destroys the toys in seconds after receiving the box. But that's to be expected from a labrador, and since she gets a new box every month its not a problem. However, we never received the F... See more

Company replied

Company details

  1. Pet Store

Written by the company

Monthly JOY box for your dog! WufWuf is based in London / U.K. We ship to all E.U. countries.WufWuf was born from the minds of loving dog owners just like you who face the same struggle all pet-lovers do: we don’t always have the time or energy to give to our dogs… And since our pets are our family, the guilt that comes with that can be pretty devastating. We’re all dog-parents here at WufWuf, so we know the struggle ALL too well. The solution most of us think of is to give them stimulating toys, treats, and chews that will keep them busy while we’re away--right? The trouble is the time and effort it takes to research - and then go find - toys and chews that are SAFE and HEALTHY… Not to mention the strain it puts on our wallets, especially if your dog is particularly… enthusiastic about toys. We decided we needed an easier way to keep our dogs happy. WufWuf was founded not only to make it EFFORTLESS for you to provide the best products for your dog, but also to make it easier to afford. This makes it simpler than ever to consistently provide stimulation for your furry family member while you’re away - resulting in a healthier, happier dog! By always choosing quality items to send in your monthly box, our mission is to ensure all you need to worry about is enjoying your WufWuf delivery with your pup.


Contact info

3.6

Average

TrustScore 3.5 out of 5

433 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Highly recommended

My dogs look forward to receiving their wuf wuf box each month. They get so excited when they see the postman with it, although I don’t think he feels the same about delivering it LOL as they race around like loonies.

October 6, 2021
Unprompted review
Rated 5 out of 5 stars

WufWuf is amazing!

We have been a customer with WufWuf for over a year and I am extremely impressed with the boxes - each month is always high value and 100% worth the money each month. It stops me buying multiple toys for my dog without spending loads of money. The customer service has always been amazing - quick responses. I would highly recommend this company!

October 5, 2021
Unprompted review
Rated 5 out of 5 stars

Marley Moo

Absolutely amazing products and amazing customer service
Marley loves the toys and treats In all and gets so excited when they come x
Thank you for these amazing products keep up the A********* work

October 5, 2021
Unprompted review
Rated 5 out of 5 stars

Never had a bad item or dealing with…

Never had a bad item or dealing with this company! Super reliable and my dog loves her monthly box

October 5, 2021
Unprompted review
WUFWUF logo

Reply from WUFWUF

Dear Emma, thank you for your amazing review. 😍The team is working hard to please our family members and we're glad to hear you're happy with our service. ❤ Please always feel free to share your feedback on the next boxes.

All the best!
Daphne - Customer Service🐾

Rated 5 out of 5 stars

Excellent value our doggie loves…

Excellent value our doggie loves recieving his treats and toys every month and we enjoy reading the advice and tips in the magazine.

October 5, 2021
Unprompted review
WUFWUF logo

Reply from WUFWUF

We are so happy that you and your dog love our boxes! :) It's been highly appreciated you taking the time out to share your experience with us.

Kind regards!
Rowan - Customer service

Rated 5 out of 5 stars

Monthly box is great

Monthly box is great. Excellent selection of toys and treats.

October 5, 2021
Unprompted review
WUFWUF logo

Reply from WUFWUF

Thank you for your lovely comment, Linda! Glad to hear you enjoy our boxes :)

Kind regards,
Rowan - Customer Support

Rated 5 out of 5 stars

Wufuf are an excellent company

Wufuf are an excellent company. We look forward to our box every month. The quality and value for money is brilliant and they have done their best to cater for our small, plant based, disabled dog. Can’t fault their customer service. I have corresponded with Daphne who is great. Wholly recommend treating your dog or cat to a monthly subscription box.

October 5, 2021
Unprompted review
WUFWUF logo

Reply from WUFWUF

We greatly appreciate your support and wonderful review, Ali! 😊We do our best to give the best satisfactory service to provide joy to both customers and their pets.

All the best!
Stella - Customer Service🐾

Rated 4 out of 5 stars

Pollie gets very excited when her…

Pollie gets very excited when her WufWuf box is delivered. She loves the box almost as much as the contents. We enjoy getting new treats to try and a new toy each month

October 5, 2021
Unprompted review
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Reply from WUFWUF

Thank you so much for sharing your positive feedback, Kate! Glad to hear Pollie loves her box! 🥰

All the best!
Stella

Rated 5 out of 5 stars

Great idea and excellent service

Great idea and excellent service. Both me and my dogs are happy to get the box every month. Customer service is excellent any problem that I has was solved very quickly.

October 5, 2021
Unprompted review
WUFWUF logo

Reply from WUFWUF

Thank you for your excellent review, Inna! :) We strive to provide the best customer service to our loyal customers! So happy to hear both you and your pooches are happy with your box of goodies and hope to bring more joy to your dogs. ❤️

All the best!
Daphne - Customer Support🐾

Rated 5 out of 5 stars

We love our WufWuf boxes

We love our WufWuf boxes. Our dog recognises the box when the Postman arrives and he loves the toys and treats every time. It is such a fun event when it arrives. Great vfm! 😊

October 5, 2021
Unprompted review
WUFWUF logo

Reply from WUFWUF

Hi Tracy, thank you for your lovely comment! We are happy your canine friend loves their box! 😍

Best Regards!
Tamara from Customer Service

Rated 4 out of 5 stars

This box is superb and I couldn’t…

This box is superb and I couldn’t praise the behind the scenes ideas generator team more. I have sent a recommendation not to include as many and as often the snacks in our box as our dog is simply not interested in it but I’m mindful it’s hard to tailor it and please all puppies. Very happy and I look forward to receiving October box soon

October 5, 2021
Unprompted review
WUFWUF logo

Reply from WUFWUF

Thank you so much for your support and feedback, Izabela! 🥰 We try our best to cater to everyone's pups' needs and understand that there may be some treats that they don't personally like. You can add in your dog's details their preferences if they like a specific type of treat (like chicken or beef.)

All the best!
Jodie - Customer Support Team🐾

Rated 2 out of 5 stars

Too much money for such little quality

Packaging was good but my small dog ripped the cheap toys to pieces within 5 mins. The treats weren’t great either. Would probably pay £10 max for the box I received, not close to £20!

October 4, 2021
Unprompted review
WUFWUF logo

Reply from WUFWUF

Dear Kate, we are very sorry to hear that you were not satisfied with your box. :( We are unable to contact you as we could not see your full name in the message, but we would love to get more information and compensate for this dissatisfaction if you contact us via live chat on our wufwuf.co.uk homepage or by emailing us at wuf@wufwuf.co.uk.

All the best!
Daphne - Wufwuf Customer Support

Rated 3 out of 5 stars

Good service, but very expensive

Firstly, the idea is absolutely fantastic. The order process was great, delivery was fantastic and there was nothing at all wrong with the quality of the products.

I do however, think its far too overpriced for what it is. The first box we received was a double box, which I would be happy with if that was the contents every month. However, for half of that I don't think the best part of £20 is anywhere near worth it.

I'm a little disappointed as I love the concept and our Lab goes mad for the post man thinking a surprise box is in the post each time.

I did select our dogs breed as Labrador and was expecting toys that were correctly sized for this type of pup, but I was disappointed to find they're rather small!

September 2, 2021
Unprompted review
WUFWUF logo

Reply from WUFWUF

Dear Adam, thank you for your valuable review. We're deeply sorry for your disappointment. We always try to select the best quality products for our pooches, if you could send us an e-mail we would love to help you about the toy sizes and compensate your dissatisfaction.

All my best,
Stella - Customer Support Team

Rated 5 out of 5 stars

100% Recommend

Never had a bad box, i had one box that got lost in the mail and this company helped me instantly and shipped me a new one. Would recommended, so worth the money with how expensive dog toys can be! Very good quality.

September 2, 2021
Unprompted review
Rated 5 out of 5 stars

Loving the wufwuf box

I love the themes the box got and it's fun everytime we get to open the new box. Leo (my golden retriever) always gets very excited when the postman delivers the next wufwuf box. When I open the box he first get one of the toys out and takes it to his bed, after that he comes back to inspect the rest of the box. All of this with his tail happily wagging. We are big fans! Thanks wufwuf for the great box and service.

September 2, 2021
Unprompted review

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