WuKong Education Reviews 

1,050
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 238 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff and teachers for their patience, engaging teaching styles, and ability to make learning fun and effective, leading to significant skill improvements. The user experience is often highlighted as smooth and interactive, with many appreciating the well-planned lessons and supportive environment. Customer service also receives commendation for professionalism, excellent communication, and helpfulness. However, some customers noted concerns regarding sales tactics, feeling pressured into purchases or experiencing pushy approaches. A few people also felt that customer service could be slow to respond or did not always listen effectively, leading to disappointment.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising the teachers for being helpful, patient,... See more

User experience

Consumers find the user experience to be largely positive, with many praising the engaging and interactive... See more

Service

Users describe ambiguous interactions with service, with some customers reporting very good, efficient, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication and... See more

Product

Clients share positive opinions on the product, with many expressing satisfaction with the learning... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My 5 year old daughter absolutely loves her weekly Wukong lessons, she's made so much progress and has already had her first cognia certificate within 1 year. It's also great for a long time learner l... See more

Company replied

Rated 5 out of 5 stars

Such caring, kind, motivating and patient teachers, making Mandarin learning so fun and exciting for our little ones! Love the music, games, stories and cartoons! Easy to use app, easy to review and p... See more

Company replied

Rated 5 out of 5 stars

SO far we have really enjoyed the experience with the WuKong app. We are just at lesson 3 and tomorrow lesson 4. We were hoping the teacher would challenge our child more but she continues to reach ou... See more

Company replied

Rated 5 out of 5 stars

We’ve been with WuKong for over a year for English ELA, and my child’s writing and reading skills have improved so much. The teacher is really supportive, always offering personalized help when needed... See more

Company replied


Company details

  1. Educational Institution

Written by the company

Headquartered in Silicon Valley, WuKong Education is the premier online education provider for students 3- to 18-years old. Since 2016, WuKong Education has been the first choice for families who want to provide their children with language and mathematics skills for future success in the 21st century. With more than 4,500 teachers around the globe and a dedicated curriculum team developing original courses for the platform, WuKong Education brings the best of online live classes and self-paced learning together in a single, interactive, engaging platform that is available anytime, anywhere. WuKong Education is dedicated to igniting children's passion for lifelong learning. WuKong Education teachers, high-quality courses, and concierge-level service make WuKong Education the right choice for more than 300,000 families in 118 countries and regions. WuKong Education: Unleash your inner genius.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(1,050)

254 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I mean like I wouldn’t understand…

I mean like I wouldn’t understand Chinese at all without this 🥹✌️

May 6, 2026
WuKong Education logo

Reply from WuKong Education

Dear Customer,

Thank you so much for your wonderful and honest feedback. We're truly happy to hear that WuKong has made such a difference in your Chinese journey. Knowing that you now understand Chinese through WuKong is exactly what keeps us motivated. Keep up the great work, and we'll always be here to support you along the way.

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars

Great program for my kids and excellent…

Great program for my kids and excellent staff that helped me schedule and understand how to best utilize the program. This program is surprisingly good!!

December 14, 2025
WuKong Education logo

Reply from WuKong Education

Dear Jen Wu,

Thank you for your kind words and for trusting WuKong. We’re delighted to know that our team could support you in planning and making the most of your child’s learning journey. It’s especially rewarding to hear that the program has exceeded your expectations. Your trust and encouragement mean a lot to us, and we look forward to continuing to support your child’s growth.

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars

The teachers are really great and have…

The teachers are really great and have a good patience to deal with the kids. We are greatful to the Leonie teacher to be with us and guiding our son through out in the journeyof learningchinese. Looking forward to learn more. Thank you!

May 3, 2026
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Reply from WuKong Education

Dear Customer,

Thank you for your thoughtful feedback and for trusting WuKong. We’re so pleased to hear that your child feels supported and guided throughout the learning journey. Our teachers take great pride in nurturing confidence and making each lesson engaging and meaningful. Your appreciation, especially for Leonie, truly encourages our team. We look forward to continuing this journey together and supporting your child’s progress.

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars

Engaging fun teachers

Engaging fun teachers. Critical thinking curriculum

April 24, 2026
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Reply from WuKong Education

Dear Ava,

Thank you so much for taking the time to leave us a review. We’re thrilled to hear your child is enjoying classes with our teachers and growing through the critical thinking curriculum. Seeing students build confidence and curiosity is exactly why we do what we do. We truly value your trust and look forward to continuing this journey with your family.

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars

Highly recomended

April 29, 2026
WuKong Education logo

Reply from WuKong Education

Dear Ling,

Thank you so much for recommending WuKong — it truly means a lot to us. We deeply appreciate your trust and remain committed to walking alongside your child every step of the way. We look forward to continuing this journey together and celebrating more milestones ahead.

Best regards,
WuKong Customer Support Team

Rated 1 out of 5 stars

I purchased 6 month program for 1199

I purchased 6 month program for 1199. So far it has been extremely frustrating. You have to read carefully they made it tricky . They promising extra classes but it comes with a hustle . Also getting refund you will be charged. I decided to see how my kid will do and give a try . Customer service so far is horrible they don’t listen .

April 29, 2026
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Reply from WuKong Education

Dear Alice,

Thank you for your review. We’re sorry that your experience with us didn’t meet your expectations. We have passed your feedback to the relevant team for careful review. Your input is truly valuable to us, and we remain committed to improving our service. We sincerely apologize for the frustration this has caused.

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars

Nice and professional

Nice and professional

April 20, 2026
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Reply from WuKong Education

Dear Chee Wee,

Thank you so much for your kind words. We’re delighted to hear that your experience with WuKong has felt both welcoming and professional. Creating a supportive environment where children can learn with confidence is at the heart of what we do. We truly appreciate your trust and look forward to continuing to support your child’s learning journey.

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars

Good staff

Good staff. Very good program.

April 28, 2026
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Reply from WuKong Education

Dear Customer,

Thank you so much for your kind words. We’re thrilled to hear that both our team and program have left a positive impression on your family. Knowing that your child is learning in a supportive environment truly makes our work meaningful. We deeply appreciate your trust and look forward to continuing to walk alongside you and your child.

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars

Great lessons

Great lessons! Well planned and interactive! The content is perfect for my 5yo, simple and engaging. The lessons are not just about memorizing. I can appreciate the way they have you practice speaking simple phrases and sentences rather than just memorizing a lot of vocab.

April 26, 2026
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Reply from WuKong Education

Dear Nikoleta,

Thank you so much for sharing your experience. We’re delighted to hear that our interactive, well-planned lessons are a great fit for your 5-year-old. Seeing young learners gain confidence in speaking rather than just memorizing is exactly what drives our teaching approach. We truly value your trust and look forward to supporting your child’s continued growth.

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars

Highly recommend!

Smooth communication, patient and understanding. Almost immediate response. For the trial course very patient and knows how to engage with my son. He’s very energetic and gets bored easily but the teacher was so patient and engaging and he enjoyed it a lot. Highly recommend.

April 26, 2026
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Reply from WuKong Education

Dear Edy,

Thank you so much for recommending WuKong and sharing your experience. We’re thrilled to hear that our team’s responsiveness and the teacher’s patience made such a positive impression — especially with an energetic young learner who needs that extra engagement. Seeing your son genuinely enjoy the trial class truly makes our day. We deeply appreciate your trust and look forward to continuing to support his learning journey.

Best regards,
WuKong Customer Support Team

Rated 3 out of 5 stars

Wukong

Typical online school. It depends on the expectation. Teaching quality is ok. Teachers are often changed in short notice and parents are expecting to share the link promoting the classes in rerurn to get 'free' classes.

April 22, 2026
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Reply from WuKong Education

Dear Haiyan Song,

Thank you for sharing your honest feedback with us. We’re glad to hear that you find the teaching quality satisfactory, and we understand your concerns regarding teacher changes and promotional communications. Your feedback has been shared with the relevant team for review and internal follow-up as we continue working to improve stability and communication practices. WuKong values a consistent learning experience and respectful engagement with families, and we appreciate you bringing this to our attention.

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars

Very good services

Very good services. Super easy to deal with via WeChat. Chinese one on one teachers are very good and professional.

March 10, 2026
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Reply from WuKong Education

Dear Customer,

Thank you for your kind feedback. We’re glad to hear that communicating with our team via WeChat has been smooth and convenient for you. It’s also wonderful to know that you are satisfied with our one-on-one Chinese teachers and their professionalism. We truly appreciate your support and look forward to continuing to provide a seamless and high-quality learning experience for your family.

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars

Teachers are great

Teachers are great, responsible. It’s easy to arrange for classes, flexible according to your schedule.

April 20, 2026
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Reply from WuKong Education

Dear Customer,

Thank you for your kind feedback. We’re glad to hear that you’ve had a positive experience with our teachers and that their professionalism and responsibility stood out to you. It’s also great to know that our flexible scheduling makes it easier for your family to plan lessons. We truly appreciate your support and look forward to continuing to provide a smooth and enjoyable learning experience.

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars

The app and lessons are fun

The app and lessons are fun. My daughter is very engaged the entire time and I like how the curriculum is setup. The review, the homework. The reminder to reinforce the learning.

April 11, 2026
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Reply from WuKong Education

Dear Eva,

Thank you for your wonderful feedback. We’re so pleased to hear that your daughter stays engaged throughout her lessons and is enjoying both the app and the learning experience. It’s especially meaningful to know that the curriculum structure, including review, homework, and learning reminders, has been helpful for your family.

We truly appreciate your trust and look forward to continuing to support your daughter’s Chinese learning journey.


Best regards,
WuKong Customer Support Team

Rated 1 out of 5 stars

Sketchy pricing, Class quality not great,

Classes are expensive than other platforms and the teachers are not as experience as others. We bought a package that was good for 6 months I believe.
When they were selling their classes, they mentioned we will progress through a certain level, HSK 1-2-3 etc.
At the same time, their pricing structure is sketchy. They mentioned needed to share on social media to get the bonus class, which I did, then they said need to use the poster, I did, then they said sorry, you need to add more captions before it is eligible. I got many likes and views for them, but decided to remove the post just because of this behavior.

When my son had the class, the teacher would keep on speaking English (even though we ask them not to); they kept on reviewing and not advancing (not because my son was not able to), and their app wasn't working on our ipad, and asked me to give my phone to my son for his homework. Hello? that is why we got him his ipad.
We changed platforms and now my son is already in HSK 3 level classes (and again, is completely able to).

So I ended up paying more money than other platforms for a session, getting less classes and a bad English class instead of Chinese class.
If you are looking to learn Chinese, this is not the place.
And Wukong team, please stop harassing me in recommending people to you across platforms, I will not.

August 31, 2025
Unprompted review
WuKong Education logo

Reply from WuKong Education

Hi Dina,
Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear that your experience did not meet your expectations.

We understand your concerns regarding teaching quality, class progression, and the use of English during lessons. Our goal is always to provide an immersive and effective Chinese learning experience, and it’s clear that we did not meet that standard in your case. This is something we take very seriously and are actively reviewing with our teaching team.

We also sincerely apologize for the frustration caused by the communication around our promotional activities. We understand how unclear or changing requirements can lead to a negative experience, and we are currently working on making these processes more transparent and consistent.

Regarding the technical issue on your iPad and the follow-up communications you received, we’re very sorry for the inconvenience and any discomfort caused. Your feedback has been shared internally to improve both our product experience and the way we communicate with our users.

We’re glad to hear that your son is continuing his Chinese learning journey and making great progress — that is always what matters most.

If you’re open to it, we would really appreciate the opportunity to look into your case further and learn more. Please feel free to reach out to us at [branding@wukongsch.com].

Thank you again for your honest feedback — it helps us improve.

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars

Really good experience from the initial…

Really good experience from the initial introduction to the trial lesson for my daughter, the report following the trial, and the final registeration for 25 classes plus promotions. The classes are delivered online with wrapped-around learning materials on the website. Pretty well-designed learning environment. Will see how it goes as we just commenced the journey with Wukong. At least based on the experience so far, we would highly recommend! :)

April 12, 2026
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Reply from WuKong Education

Hi Christina,

Thank you so much for your thoughtful and detailed feedback! We’re delighted to hear that you had a positive experience from the initial introduction all the way through to registration — it truly means a lot to us.

We’re especially glad that you found our learning environment and materials well-designed, as our goal is to provide a smooth and engaging experience for both parents and students from day one.

As your daughter continues her journey with us, we’ll do our very best to ensure consistent progress and an enjoyable learning experience every step of the way.

Thank you again for your trust and recommendation — we’re excited to be part of your child’s Chinese learning journey!

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars

Great class

Hi
Aydin’s first class was so good he enjoyed it. Teacher was really friendly and humble.

April 5, 2026
WuKong Education logo

Reply from WuKong Education

Dear Samreen,

Thank you for your lovely feedback! We’re so glad Aydin enjoyed his first class — a great start makes all the difference!

Our teachers always strive to be friendly and supportive, and we’re happy to hear that came through. Looking forward to seeing Aydin continue his learning journey with us!

Best regards,
WuKong Customer Support Team

Rated 3 out of 5 stars

Scheduling

Scheduling. Finish teaching every lesson

April 3, 2026
WuKong Education logo

Reply from WuKong Education

Dear Customer eileeney,

Thank you for sharing your feedback with us. We’re sorry to hear about your experience with scheduling, and we understand how important it is to have flexible and convenient class times.

We also appreciate your comment regarding lesson completion. Ensuring that each lesson is delivered fully and effectively is very important to us, and we will share your feedback with our teaching team for further review and improvement.

Please feel free to reach out to us directly【branding@wukongsch.com】—we’d be happy to help find a more suitable schedule and ensure a better learning experience for your child.

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars

Adult learning Chinese

I like WuKong Education for their flexibility, high-quality teachers and overall fun experience while learning Chinese. I am over 40, it is not easy but I still enjoy it.

April 1, 2026
WuKong Education logo

Reply from WuKong Education

Dear Giusti,

Thank you so much for your kind words and for sharing your learning journey with us! We’re truly delighted to hear that you enjoy the flexibility, our teachers, and the overall learning experience at WuKong.

It’s especially inspiring to see your dedication to learning Chinese—no matter the age, taking on a new language is a wonderful achievement, and we’re so glad to be part of your journey. Keep going, you’re doing amazing!

We look forward to continuing to support you and making your learning experience even more enjoyable.

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars

Engaging for my 4 year old

Engaging for my 4 year old
And just long enough to stay engaged. The teacher is fun!

March 29, 2026
WuKong Education logo

Reply from WuKong Education

Dear Customer,

Thank you so much for sharing your feedback! We’re especially happy to hear that your child is able to stay focused and engaged throughout the lesson—that truly means a lot to us.

Seeing children enjoy learning while making progress is exactly what we hope for, and it’s incredibly rewarding to know your child is benefiting from the experience. We’re also glad to hear that the lesson length works well and keeps your little one engaged.

Thank you again for your support—we look forward to seeing your child continue to grow and thrive with WuKong!

Best regards,
WuKong Customer Support Team

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