Wusthof Reviews 

global below average customer experience.

Very complicated to validate the ID check despite trying all methods possible (even emailing support).
very long to get an answer

positive : reimbursement
negative : timing to respond, no proposal despite "wanting to help as much as possible"

Contacted wusthof due to a faulty knife we had only recently bought
Very unusual split in the steel
Amy was literally incredible.. immediately reassuring us that such a fault is extremely rare. Completed the warranty claim form and within minutes Amy confirmed new knife on way to us. Great knives backed by very professional customer service team

Firstly the product is excellent. Seldom do reviews under sell the performance and satisfaction of small daily personal respect for quality that using a super classic Ikon product provides.

When this process is abruptly and unexpectedly shattered by accident (knocking the knife to the floor only for it to snap in two after 19months use) the small grief and dread reaction is normal.

However Wusthof have managed not only to exceed my expectations in using the knife but also in their customer support by honouring their warrantee in replacing the chef’s knife free of charge in very short order after filling in a form and the briefest of correspondence with their professional staff.

I can only say that I am very happy that in this day and age real quality is still available both in product design and in customer service.

I look forward to many more years of careful use and efficient service from my newly polished Wusthof Ikon a real classic performer. Thank you

Excellent and very beautiful knives.
Lovely customer service who couldn't have been more helpful.
Chopping is now a totally different experience

Fabulous customer service and great product

I bought a Wüsthof Gourmet 6-piece knife set (with block) back in 2019 from the Knife and Tools website. The knives have been fantastic — well-balanced, sharp, and a pleasure to use. However, after years of regular use, two of the knife handles started to loosen around the rivets.

I first contacted Knife and Tools to make a warranty claim, but since they no longer sell Wüsthof products, they advised me to reach out to Wüsthof directly. I used the online form on Wüsthof’s website and uploaded photos of the issue. Impressively, I received a reply the same day from Amy at their customer service team. She asked me to complete another form (which seemed to repeat the same questions as the online form, but that’s a minor thing).

Once I sent that back, my warranty claim was approved within two days, and replacement knives were shipped immediately. The new knives arrived quickly and are the exact same model — brand new and perfect.

Overall, I’m really happy with both the quality of Wüsthof’s knives and their excellent customer service. They handled my warranty claim professionally, efficiently, and kept their word throughout the process. A brand that truly stands behind its products!

Having had my 20cm Wusthof chefs knife for several years now, I had selected it carefully never dreaming I would ever need another. However, my wife managed to drop it onto the worktop whilst removing it from the block and broke it in two!
This caused much consternation... I emailed Wusthof with the slight chance it might be under warranty and I'm overjoyed to say I received a replacement free of charge. Many thanks to Amy, Holly and Guido whom I dealt with.

Fantastic service.
Amy was really helpful and my replacement knife was sent out very quickly.

After much use, my 20 year old chef's knife developed a crack in the handle and partially fell off. I emailed customer service to see if it was repairable (expecting to have to pay for it) - sadly it wasn't, but instead they have honoured the lifetime warranty on the knife (which I forgot it had and have pretty scant documentation for) and sent me a replacement at no cost! Amazing service and confidence in their products - I look forward to another 20+ years of chopping ahead.

After my knife unexpectedly dropped k the floor and snapped in two the company were extremely helpful and agreed to send me a new one.

The knife itself is extremely easy to cut with and makes cooking a pleasure

Outstanding customer service. Friendly, helpful and effective.

The issue I had was sorted out very quickly and with friendly and helpful communication at every stage. It was so much better than I could ever have imagined.

I can't rate them highly enough. Absolutely fantastic.

Wusthof as a brand and quality is great. Customer service, shocking.
I placed an order for a knife on 28 August 2025. It was estimated that shipping would take 2 working days.
10 working days later, I still haven't received my order.
Royal Mail indicates I have to contact the seller as the item is missing. After numerous emails to Wusthof, and failed phone calls (to Germany as that is the only number I can find online), I still haven't received any promise of when I will receive my item.

Absolutely love my double serrated bread knife. Glides through bread no matter how tough the crust and does not arc into (or out of if you’re left handed) the bread like single serrated knives do! And then it snapped - clean in half - after 3 years whilst in use. Must have been some issue with the original forging but those helpful people at Wüsthof replaced it, no questions asked (well apart from proof of purchase and pics). Blooming marvellous- thank you Wusthof.

I ordered a knife and went missing in the post I contacted customer support and they were more than kind to help me out and send me a new knife honestly best customer support thank you WÜSTHOF👍🏻

Fantastic products and equally as great customer support when things don’t go to plan. I had a knife which broke due to an unnoticed crack in the blade, and a year later Wusthof honoured their lifetime warranty, shipping a replacement knife. Particular thanks to Holly, who was very helpful, professional and friendly.

Outstanding customer service. I won’t go into the quality of their products—anyone who knows anything about knives already knows how good they are. I recently had to contact their customer service (both EU and UK, since I bought the knife in Italy but now live in the UK) regarding their lifetime warranty policy, and I couldn’t be more satisfied. I was genuinely impressed by the efficiency and professionalism of their service.

Fantastic products and equally good customer support. Nothing was too much trouble. I wouldn't go anywhere else for knives now. Thank you!

Having purchased a Wüstof kitchen knife, I was disappointed to find that after only a few months the blade became degraded, despite using a Wusthof branded sharpener and following the instructions to the letter.

Holly at customer services, supplied me with a simple returns form and the knife was replaced quickly and without delay.

A most impressive service. I shall be buying more Wüsthof knives.

I was delighted to find that WÜSTHOF were willing to replace my broken kitchen knife despite the fact that it was over 2 years old.
I dealt with Holly at the company via email. She was most efficient and kept me informed all the way including delivery.
I would definitely recommend Wusthof to anyone looking to buy top quality knives for their kitchen.

I received a fantastic response from Wüsthof when reported damage to the handles of two 'Classic' kitchen knives, both of which are over 20 years old. Both knives were replaced quickly and without any fuss. Not only are these very high quality knives, but it is great to find a lifetime guarantee that means what it says.