001 Taxis Reviews 

412
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent and prompt service, highlighting that drivers are consistently polite, friendly, and professional. Many people also appreciate the staff's helpfulness, especially with specific needs, and commend the clean, well-maintained vehicles. Reviewers generally find the booking process straightforward and the pricing reasonable, often cheaper than competitors. However, some people were dissatisfied with the delivery service, experiencing significant delays or complete no-shows, even for pre-booked journeys. These issues often arose because pre-bookings were not prioritized, leading to jobs being allocated too late or drivers not assigned.

What people talk about most

Service

People report positive experiences with service, often highlighting promptness, politeness, and good value.... See more

Staff

Reviewers mention positive feedback about staff, with many praising drivers for being polite, friendly, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising prompt arrivals and polite... See more

Booking process

Consumers find the booking process to be ambiguous, with some reporting easy and efficient experiences,... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the good and reasonable pricing,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The booking process and price are really great and they have quite a lot of drivers so availability is good. The only issue is that when pre booking a taxi, the system doesn't prioritise the booking a... See more

Rated 5 out of 5 stars

I use 001 when I go to Oxford which is usually monthly. They have proved reliable and the pricing is both honest and transparent. Drivers are usually chatty and I find ideal to chat about current topi... See more

Rated 5 out of 5 stars

The 001 driver arrived on the dot and took me to my appointment. I was early for my appointment and was able to negotiate with the pharmacist to attend to my injection immediately while the 001 drive... See more

Rated 5 out of 5 stars

I booked 001 for a trip to the hospital JRH today Thursday 25/6/26 they arrived on time and were polite and professional. I attend my appointment and booked them again for the return journey. Both veh... See more


Company details

  1. Taxi Service
  2. Bus and Coach Company
  3. Limousine Service
  4. Transportation Service

Information provided by various external sources

We’re Oxford’s only "tech first, service first, fare last” Taxi Company and the only Oxford based taxi company with a city centre depot offering waiting room, amusements and refreshments. For 50 years we have served the people of Oxfordshire, strivi...


Contact info

4.1

Great

TrustScore 4 out of 5

412 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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4.1

All reviews

(412)

179 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Taxi was waiting for me. The driver was extremely professional and approachable. Thoroughly reccommended

May 26, 2026
Unprompted review
Rated 1 out of 5 stars

Awful

Awful, taxi driver couldn't find my address and even after speaking with him and giving clear directions he cancelled the job. They sent a second car which was filthy. Thankfully Uber now operates in my area, I won't be using them again.

May 20, 2026
Unprompted review
Rated 1 out of 5 stars

Awful Service

I pre-booked a journey, and I had to call support TWICE for them to finally assign me a taxi. Got it assigned, but came half an hour later than my wanted time. As a result I missed my train! What even is the point of pre-booking if they don’t even stick to the time I ask?!

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great service as always from 001 taxis

Great service as always from 001 taxis. The car was clean, the driver was very polite and professional and the journey was £6-7 cheaper than what U**r had stated. Thank you for your reliable service over the years, Lisa.

May 10, 2026
Unprompted review
Rated 1 out of 5 stars

my phone had died about a minute before…

my phone had died about a minute before the taxi had come to pick me up and so I had to ask to charge my phone to which his plug wasn’t even working in the first place. And then I went to charge it in the reception which was right by the door and he increased the fare without letting me know that I was going to happen.

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

Always great service

Dispatcher made sure they had all necessary information and gave accurate time frame for going to destination for booking within the hour
Quick and comfortable ride
Friendly driver
Use them for all taxi needs

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

On time

On time, clean car and lovely driver. The driver helped us sort out an elderly lady who was struggling to get a taxi at the airport.

May 3, 2026
Unprompted review

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