Your agent Laura Anscombe was polite helpful and managed to arrange a boiler service at short notice Great service If one was to be picky the time to answer the telephone call was over 10 minutes a... See more
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Review summary
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Reviews shaping this summary
Joanne Thompson rang me to book a surveyor visit. She was really pleasant and very knowledgable about the surveying process. This company seems to employ some really nice staff. Well done 0800Repai... See more
Company replied
Pleasant phone call from Laura explaining that 0800 would be carrying out a survey on behalf of my landlord Bernicia. Asked me a few questions and explainex what would happen during the appointment.... See more
Company replied
Only had my initial contact and booking appointment so far but Danielle Ward was a lovely girl, really informative, responded quickly, and sent all of the details to me via email and text. I look f... See more
Company replied
Company details
Written by the company
We support energy providers, insurance companies, social housing providers and housebuilders to deliver UK-wide services for heating, plumbing, renewables and insulation. Based in the North East of England and enjoying national coverage. We have years of experience in providing a fast and professional service to customers requiring heating, insulation or renewables, be it an installation of a new system or the repair of an existing one.
0800 Repair
Written by the company
- What we do!
- We support energy providers, insurance companies, social housing providers and housebuilders to deliver UK-wide services for heating, plumbing, renewables and insulation.
- Home Service
- Based in the North East of England and enjoying national coverage. PHS has years of experience in providing a fast and professional service to customers requiring heating, insulation or renewables, be it an installation of a new system or the repair of an existing one.
- Insulation Services
- We offer a range of insulation services, including cavity wall, loft, underfloor and Room in Roof insulation. All our installers are ACOPs approved and are approved installers for the insulation systems we provide.
- New Build Developments
- We have an experienced, highly skilled team that ensures new build projects run smoothly, from start to completion. Services offered include plumbing, heating and electrics. We offer our services across a range of different projects and building types including residential, social housing and regeneration schemes.
- Service and Repair
- We offer trusted servicing and repairs for heating and renewable systems nationwide. Our qualified and friendly engineers carry out all maintenance and repairs, including gas heating repairs and replacements, renewable installations and repairs and all aspects of plumbing.
- Social Housing
- A trusted partner to many social landlords and local authorities, providing a cost-effective, quality service. We want to make life as easy as possible for social housing providers. We offer a whole range of services so that our clients can get everything they need from a single source.
- Renewable
- Renewable energy systems reduce consumption costs and the environmental impact energy has on the planet. We are approved and accredited to install and design all types of renewable technology and pride ourselves on excellent levels of quality and service.
- Part of a Global Family
- We are part of a 12K+ strong global family of companies, providing climate solutions across the globe.
- Key Stats
- • 100K+ Heating & Renewables Service & Repairs per Annum • 150K+ Customer Calls Handled per Annum • 15K+ Heating & Insulation Installations per Annum • 2000+ ASHP & GSHP Installations per Annum • 250+ Direct Employees
Contact info
0800 Repair, Pacifica House, Rainton Business Park, DH4 5RA, Houghton Le Spring, United Kingdom
- 0800 030 6040
- www.0800repair.com
4.8
Excellent
34K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 2 weeks
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Martin bell has been to my property…
Martin bell has been to my property today hes very friendly and has eventually fixed the problem i had that no one else previously could i am very grateful for this as he has saved me a lot of money he delivered exellent service and was very polite through out thank you .
July 17, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Joanne Thompson great person to speak…
Joanne Thompson great person to speak to, helpful and to the point.
Got everything done in our correspondence and appointment booked, big thanks.
July 17, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Spoke to Chloe today who booked my…
Spoke to Chloe today who booked my boiler service for the next day she was lovely.
July 16, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Leah Paxton was first class in dealing…
Leah Paxton was first class in dealing with my new heating system.
July 14, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Phoned up and spoke to a real person
Phoned up and spoke to a real person, no waiting about, quick and efficient Joanne Thompson was brilliant
July 14, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Laura anscombe was professional and…
Laura anscombe was professional and amazing handling everything would recommend getting your boiler insurance through her again and sorting out all my question and needs thanks
July 14, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Laura
Laura, a lovely young lady booked appointment for our next service. She was very pleasant as well as professional.
July 14, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Government Boiler Upgrade Scheme
Following receipt of a letter advising me that my property qualified for the Government Boiler Upgrade Scheme I made contact with 0800 REPAIR. My call was taken by Joanne Thompson and her manner was warm and friendly while being professional and competent. All my questions were answered fully and with patience (I would admit some were, on reflection,stupid) and I was left feeling confident and reassured with the scheme and the installation process. I would like to thank Joanne for her expertise and look forward to the 'heat pump' journey with 0800 Repair.
July 14, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Boiler Service
Laura very helpful and efficient in booking my boiler service today.
July 13, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Contacted by Danielle Ward today to…
Contacted by Danielle Ward today to rearrange an appointment, who was polite, courteous and efficient in the interaction.
July 13, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Thank you laura booked in eazy
July 10, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Excellent service
The lady I spoke to today, Joanne Thompson was just so nice and helpful. She went through the whole process with me so I could fully understand what was needed. Thank you Joanne, your customer skills and knowledge are excellent, you are a real credit to your Company.
July 10, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
0800 provide an excellent maintenance…
0800 provide an excellent maintenance service for our central heating system. It is a complicated gravity fed system. Martin Bell and Dale Green have just completed a fantastic investigation and remedy for a faled radiator. They are knowledgeable engineers with a lot of experience and they kept me informed of their findings and mitigation. Also importantly they were a pleasure to have in our home
July 10, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
I was called by Geraldine Combe
I was called by Geraldine Combe who was very professional and polite ,she explaind everything about the heating instalation and informed me who the workmen would be abd what time to expect them.
July 3, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Martin bell was an amazing engineer
Martin bell was an amazing engineer, he sorted the issue out efficiently and also explained to us what the issue had been. We rang yesterday and got an appointment for today. Very good service all round.
July 9, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Lovely customer service advisor
Joanne Thompson is a lovely, friendly, efficient, customer service advisor .
I am always a bit nervous on the phone but not with her, as she explained the next steps regarding a survey very clearly.
July 9, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Excellent service from Dale and Dave…
Excellent service from Dale and Dave this morning. They came to fix our boiler, which unfortunately they couldn’t do as the part is now obsolete. They did however give us great advice and helped us with options moving forward. Thanks again Dale & Dave.
July 8, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Danielle Ward was so informative about…
Danielle Ward was so informative about the product ie:- sizes names how it works. Very pleasant to talk to, very helpful. Keep the good work up kidda.
July 8, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Laura rang me back at the requested…
Laura rang me back at the requested time. Very polite and friendly explained what would be happening on the day of the survey and also sent my appointment through on a text so I didn't forget
July 7, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Spoke to a lady called chloe who was…
Spoke to a lady called chloe who was helpful and cleared up a bit confusion
Thankyou for your call and help today
Look forward to meeting a member of your team on the 28th of July to carry out a energy efficiency assessment of my property on behalf of bernicia whom I rent from
July 7, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
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