I had to do our company website today as we had complications with the other one, i switched to a platform that i do not know from a bar of soap, i really struggled going live with the new site and ov... See more
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Thank, you 1-Grid for providing support staff like Vinzenzo a real pleasure, to call and speak with him easy to talk to and explain IT thind so clear Keep it up
Over the past month I have been trying to get help with issues on my domains. They admit they are having high call volumes- this for me translates to support either never responding or taking 3 days... See more
I had a problem with certain emails going into my spam folder which Yibanathi sorted out for me very quickly! Great service thank you.
4.3
Excellent
23 reviews
No history of asking for reviews
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If I could call a company a joke this would be the one
I previously reviewed 1-Grid yet I see now I am the third reviewer and my previous review is not here. My assumption being a new profile for the business has been started. That said I called for support, R120 in airtime has gone on a cycle of being on hold and call dropping. Switched to the so-called live chat at 15.48. 10 min later (15.58) a response asking I verify account details which I did in 2 minutes (16.00)
At 16.21 nothing from their end so I text. 16.29 "How can we assist you today?" 16.30 I explain what I need. Buy 16.48 no response. 17.04 I state service is bad and I get a text saying chats have been diasabled due to covid among staff and that calls are preferred.
The same call that cost me R120 without talking to anyone? And from 15.48 to 17.04 so I was chatting with what - a machine?
October 1, 2021
Unprompted review
amazing service
I had to do our company website today as we had complications with the other one, i switched to a platform that i do not know from a bar of soap, i really struggled going live with the new site and overwriting the old one, i started an online chat and Richard helped me and within minutes my new site was up and running, very friendly and extremely professional and knowledgeable. i highly recommend 1-Grid. Service is awesome
May 27, 2021
Unprompted review
Richard was a great help
Richard was a great help, and resolved my issue immediately. Thank you for the great service!
May 19, 2021
Unprompted review
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