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Review summary

Created with AI, based on recent reviews

Evaluating 370 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the payment process, particularly regarding deposits not being credited to their accounts and withdrawals remaining pending for extended periods. Customers also reported issues with the website and a lack of timely responses from the company, often receiving automated replies instead of concrete solutions. The refund process was also a significant source of frustration, with many struggling to receive their money back. Though some reviewers were satisfied with the customer service, finding it helpful and responsive, the majority experienced difficulties in getting their issues resolved. Some people also felt that the customer support team provided generic answers and did not offer proper explanations for the delays in payments and refunds.

What people talk about most

Payment

Customers had negative experiences with payment. Many reviewers report significant issues with deposits not... See more

Customer service

Users describe ambiguous interactions with customer service. While some customers, like those helped by... See more

Refund

Reviewers express significant dissatisfaction with the refund process. Many customers report prolonged... See more

Website

Reviewers highlight negative aspects of the website. Many customers express strong dissatisfaction, citing... See more

Response time

Clients share negative opinions on response times, with many reporting significant delays in receiving... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I have been a player and active user of 10Cric for over 4 years. While I was absolutely happy and satisfied with the service earlier, lately, there have been multiple issues specifically with deposits... See more

Company replied

Rated 1 out of 5 stars

I'm playing last 5_7 year website is good growing but last one month my deposit 3 time not added to my account.. Debited in my bank but not added to my 10cric account.... They not responding properly... See more

Rated 1 out of 5 stars

FRUAD #SCAMMERS # now the worst platform to play on. I made the withdrawl & it's more than 2days I haven't received my money yet. No proper response from anyone just we have processed your... See more


2.6

Poor

TrustScore 2.5 out of 5

1K reviews

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Replied to 16% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Withdrawal Problem

My 2 Withdrawal Rs. 1500 + 1000 = 2500 is still Processing in the last 12 Hours. No Credit To My Bank. I emailed but no reply. Every time Withdrawal problems your platform. another platform instant Withdrawal. so very poor service. at least reply to the user. My experience is not good & I do not recommend using this platform.

Rs. 1500 ID : 9d70cfc2-b060-4f32-9ba6-dea9a3460838
Rs. 1000 ID : c5391224-8bd2-424b-b294-36467ce675be

November 13, 2025
Unprompted review
Rated 4 out of 5 stars

Im playing 10cric from long best…

Im playing 10cric from long best app,on that services lots of people doing work,but there is one excellent agent was there ,she was hardworker and problem solver and every thing she is extraordinary talent professionalism....10cric has luck to got such yee great agent. Dalia .

July 17, 2025
Unprompted review
10CRIC logo

Reply from 10CRIC

Thank you so much for your kind feedback! We’re really glad to hear you’ve enjoyed 10CRIC for a long time, and it’s great to know that Dalia has been so helpful and professional. We’ll make sure she sees your message.

Thanks again for sharing your experience! 🙏💛

Rated 5 out of 5 stars

Wow it is amazing exprience with…

Wow it is amazing exprience with 10cric.. Deposists and withdrawals are very fast.RTP is 100% and even 200 times.. But you need to be patient playing. Thank you 10cric for wonderful exprience!

November 9, 2025
Unprompted review
10CRIC logo

Reply from 10CRIC

Thank you for sharing your wonderful experience! We’re delighted to hear that deposits and withdrawals have been fast and smooth, and that you’ve enjoyed your time playing with us. We really appreciate your kind words and your patience while playing.

Thank you again for choosing 10CRIC — we’re always here for you! 🙏💛

Rated 1 out of 5 stars

10cric is cheating my amount Rs2000



I deposited Rs2000 in 10crics.com website on 14.10.2025,but the amount was not received.

I ask the support team ,they replied we didn't received, contact the bank

I contact the bank and finally i applied for chargeback, but the bank rejected by request and told to contact the merchant (10crics.com).

But the 10crics.com is that we didn't received the amount you paid to some other merchant, this happened outside our website ,i replied that i opened the website of 10crics.com and deposited in 10crics.com in deposit page only.

but they are refusing and the bank also rejected all my request.

Kindly help me in recovering the amount Rs2000 from 10CRIC casino.

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

Scam – Withdrawal not credited

I made a withdrawal of ₹23,000 three days ago, but the amount has still not been credited to my account. The support team gives no proper response and keeps delaying. This looks like a scam. Be careful before depositing money here.

September 21, 2025
Unprompted review
Rated 1 out of 5 stars

Dont play deposited stuck 10days and…

Dont play deposited stuck 10days and after that he say money not send on ky platforms.???please stay away.mt khele is site me sab roboot hai ki reply na krega na mamzer online aayega bolega fever lga hai ye o loss hoga jabtk sb thk rhega win kroge withdrawal option hta denge pleae mt khelo koi yha pleases mt khelo

September 16, 2025
Unprompted review
Rated 1 out of 5 stars

Very bad experience I ever had

Very bad experience I ever had. Worst company.. no proper customer service. I withdrawal 12000 rupees. Showing processing in my account and 10cric team saying already processed.. I have been asking same thing since 10 days no body turned up.. still my withdrawal money is stocked.. nobody in the team taking initiative about my withdrawal. Lazy people.. inefficient management. Blind people..

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

My experience back in 2022 was…

My experience back in 2022 was different from now. Now I feel 10cric is the website to play out there, its all because of my account manager ALINA she is just amazing very empathetic, one the best account managers I have come across, consider yourself lucky if she assigned as your account manager.

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

90000 disappeared

Just 10 minutes ago my 90000 which is bonus amount I win from 32000 is disappeared after long chat with AI finally connect with live agent she told me our company has removed the bonus offer for you what does it mean after sleepless nights I won 90000 rs and they tell me they removed my bonus without any reason my whole amount is eating by 10cric don't play mate if you treated well that does not mean you are safe don't play you will be the next victim you will be 100% next victim the starting will be from your betting amount will be declining then your amount disappeared

August 11, 2025
Unprompted review
Rated 1 out of 5 stars

I have send multiple emails since last…

I have send multiple emails since last 2 days begging a resolution for my queries. But the team isn’t responding at all. I’ve been a loyal 10cric user since last 7 years. And I’ve been on VIP membership thrice. Due to my big winnings they removed me from VIP.

I have 3 urgent and serious issues here.

Firstly my withdrawals are pending since more than 2 weeks now. Kindly process them urgently. I can’t wait anymore.

Secondly, The payments team has purposely removed the local bank transfer/ IMPS method from my withdrawals section. I don’t know what the reason is. Most of my friends are still getting that option in their withdrawals. So it’s just me who’s not able to use it. It was available until 2 days ago. I’ve used only local bank transfer for all my deposits and withdrawals so far and wish to use only that. I don’t want to use crypto or astropay or I-cash one. So please add back the “local bank transfer method” in my withdrawals section. It’s a humble request. I have nearly 4500000 INR in my account and I’m extremely worried.

Thirdly, my betting limits have been heavily restricted and I’m able to place only as low as 2k on different markets. That’s ridiculous.

Please revert back to this review with an update and don’t ignore for gods sake.

Username: rima999

August 4, 2025
Unprompted review
Rated 1 out of 5 stars

Account hacked 48k stolen

3 days ago my account got hacked and 48000rs has been stolen from my account. I am an old player on this site I am very disappointed how the site treated me no proper live support. Somehow managed to connect to live agent I explained my issue to them they locked my account and no further action or investigation was taken. I tried to reach them using email support but they are not responding to my email. I believe someone from the 10cric team is involved in this scam because I never shared my account password to anyone then how someone got login into my account and the behaviour of the 10cric customer team make this even more suspicious

August 2, 2025
Rated 1 out of 5 stars

@User_AhpbTT This is my user Id I have…

@User_AhpbTT This is my user Id I have deposited funds to play but I thought I will check the withdrawals as well but after depositing funds I was asked to do KYC which I did it over the app but it wasn’t successful I tried reaching customer support through chat but it wasn’t AI agent who asked me to mail the supporting documents it’s been more than 10 days I haven’t received any confirmation and my deposit is lying which I am unable to withdraw I don’t want to place any bets before I check the process I think it’s a scam and there is no way to reach them.

August 3, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid 10Cric Due to Unfair Account Closure and Non-Refund of Balance

I'm writing this review as a warning to others after having a frustrating experience with 10Cric. According to their own Terms and Conditions (Clause 14), 10Cric reserves the right to cancel an account at any time without notice, but they promise to refund any remaining balance.

In my case, they closed my account citing their terms, which I accept. However, they failed to refund the remaining balance in my account, directly violating their own policy. Despite reaching out for support, I was met with automated responses and no resolution.

Given this experience, I would strongly advise others not to play on 10Cric.Be prepared for unexpected account closures.
They won't improve their customer service and adhere to their own policies, I wouldn't recommend this platform.

July 29, 2025
Unprompted review

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