Ive ordered something via Tik Tok its Nike.com paid for it everything they gave me an tracking numbers but it shows not found its been 4months already they said the package was delivered but nothing c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
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Reviews shaping this summary
I’ve got them for my tracking parcel. The tracking wasnt looking right, but they kept updating. The tracking was scam, they’re working with different shipping companies like FXYL etc…for good bene... See more
Company replied
17track is being used to conceal a scam site. I made a puchase with Peartiinal.com on the 14th May 2026. I recieved a delivery notification on the 17track site, at 17:35 on the 5th of June 2026. The p... See more
Company replied
absolute worst experience i've ever had trying to receive a shipment. The delivery was never attempted at my apartment. They tracking site simply says "parcel inbound success at the parcelshop" withou... See more
Company replied
Company details
Written by the company
Hi friends! Thanks for visiting us on Trustpilot! Just a quick note before you review: We are a free package tracking platform, not a seller or delivery company — we only help you track packages from 2800+ couriers worldwide. We simply show tracking info from couriers' websites. If there's any issue with your package delivery progress, please contact the seller or carrier directly. Thanks for understanding! — 17TRACK Team
Contact info
3230 E Imperial Hwy # 300, 92821, Brea, CA, United States
- Serv@17track.net
- www.17track.net
1.8
Poor
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from 17TRACK
Dear Customer,
We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen.
Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves.
If your package was never actually arrived, it’s possible there was a delivery error, mis-scan, or loss after drop-off. This unfortunately does happen with some postal services.
📦 How We Can Help Investigate:
To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form.
Please click the link below to provide:
Your tracking number
The store or website where you placed the order
Any relevant communication from the seller or carrier
👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties.
We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale.
Thank you for using 17TRACK.
Sincerely,
The 17TRACK Team
Parcel delivered but u didn't recieve the item
My parcel have delivery tracking from your company and you are the one who give tracking status everyday ...then last July 2,2026 ,,status delivered to my address but I dont recieve the parcel
July 2, 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.
Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.
If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:
1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).
2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.
🔍 To Assist You Properly
To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form.
Click the link below to submit:
Your tracking number(s)
Any other relevant details about your case
👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.
Sincerely,
The 17TRACK Support Team
Did not help me find my package and it…
Did not help me find my package and it is now lost I hope i never have to use 17 track ever again
July 8, 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen.
Please allow us to clarify:
17TRACK is an independent shipment tracking platform. We are not a shipping company and do not handle, store, or deliver packages. Our system simply displays tracking updates that come directly from the official carriers and postal services handling the shipment.
When a package is not received, we recommend:
Double-checking with neighbors or nearby household members, in case it was misdelivered nearby.
Contacting the final-mile carrier (which we can help identify using your tracking number).
Reaching out again to the seller, as they are responsible for ensuring the package reaches you or providing a refund/replacement.
To assist you further, could you please provide your tracking number?Please contact us via： serv@17track.net . We'll review the full tracking record and let you know who handled the delivery and what steps you can take next.
If u can help us Complete this questionnaire would be higly appreciate: https://docs.google.com/forms/d/e/1FAIpQLScdZ1AT-RFKr5eouCoeriCUHOGvZ9xTEc0NDcoXsREi1RHRrg/viewform?usp=dialog
We truly regret the inconvenience you've faced and are here to support you however we can. .
Sincerely,
The 17TRACK Support Team
The only dislike i have is that it…
The only dislike i have is that it takes to long, and still being in transit and its been 37 days so over a month now and im still waiting for my package.
July 8, 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen.
Please allow us to clarify:
17TRACK is an independent shipment tracking platform. We are not a shipping company and do not handle, store, or deliver packages. Our system simply displays tracking updates that come directly from the official carriers and postal services handling the shipment.
When a package is not received, we recommend:
Double-checking with neighbors or nearby household members, in case it was misdelivered nearby.
Contacting the final-mile carrier (which we can help identify using your tracking number).
Reaching out again to the seller, as they are responsible for ensuring the package reaches you or providing a refund/replacement.
To assist you further, could you please provide your tracking number?Please contact us via： serv@17track.net . We'll review the full tracking record and let you know who handled the delivery and what steps you can take next.
If u can help us Complete this questionnaire would be higly appreciate: https://docs.google.com/forms/d/e/1FAIpQLScdZ1AT-RFKr5eouCoeriCUHOGvZ9xTEc0NDcoXsREi1RHRrg/viewform?usp=dialog
We truly regret the inconvenience you've faced and are here to support you however we can. .
Sincerely,
The 17TRACK Support Team
Sucks at being able to find your mail…
Sucks at being able to find your mail or be able to call them about your packages the status just stays the same
July 7, 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen.
Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves.
If your package was never actually arrived, it’s possible there was a delivery error, mis-scan, or loss after drop-off. This unfortunately does happen with some postal services.
📦 How We Can Help Investigate:
To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form.
Please click the link below to provide:
Your tracking number
The store or website where you placed the order
Any relevant communication from the seller or carrier
👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties.
We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale.
Thank you for using 17TRACK.
Sincerely,
The 17TRACK Team
Still haven't received my package
Still haven't received my package, 18 has in transit for 18+ days. I have not received any updates since 6/29. I tried to do a chat with a virtual assistant and they ended up trying to make me pay 5$ now and 40$ for a annual fee just to find out where the heck my package is. I already paid for the item, and the delivery fee. I don't understand how this company would as a person looking to find answers about their missing package and ask for them to pat more to find out??? Just update me on my package and it's actual delivery date.
July 1, 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen.
Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves.
If your package was never actually arrived, it’s possible there was a delivery error, mis-scan, or loss after drop-off. This unfortunately does happen with some postal services.
📦 How We Can Help Investigate:
To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form.
Please click the link below to provide:
Your tracking number
The store or website where you placed the order
Any relevant communication from the seller or carrier
👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties.
We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale.
Thank you for using 17TRACK.
Sincerely,
The 17TRACK Team
Worse tracking service ever
Worse tracking service ever. Doesn’t update accurately nor does it accurately track packages.
July 1, 2026
Unprompted review
Reply from 17TRACK
Hello,
This is the 17TRACK service team, thanks for reaching out.
We are sorry for the trouble we have caused you. If you have any problems using our service, we suggest you can contact us with more details via serv@17track.net and we will try our best to help you solve the problem.
Best wishes,
17TRACK
I have ordered 3 different items
I have ordered 3 different items. The first order went to a neighbors empty house. The second order of Purepaw on June 13 I have not received! I would like to know where this is! 3rd order on its way, I hope.
June 13, 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen.
Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves.
If your package was never actually arrived, it’s possible there was a delivery error, mis-scan, or loss after drop-off. This unfortunately does happen with some postal services.
📦 How We Can Help Investigate:
To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form.
Please click the link below to provide:
Your tracking number
The store or website where you placed the order
Any relevant communication from the seller or carrier
👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties.
We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale.
Thank you for using 17TRACK.
Sincerely,
The 17TRACK Team
17TRACK KEEPS YOU UPDATED ON THE…GREAT JOB
17TRACK KEEPS YOU UPDATED ON THE LOCATION AND DAILY PROGRESS OF YOUR SHIPMENT FROM LOCATION TO LOCATION FROM START TO DELIVERY THANK YOU FOR YOUR GREAT SERVICE
July 6, 2026
Unprompted review
Reply from 17TRACK
Hi!
Thank you so much for your 5-star review! We’re glad to hear you’re happy with our tracking service.
Just a quick note: 17TRACK is a platform that shows tracking info provided by the courier companies themselves — we don’t handle shipping or deliveries directly. But we’re always here to help you keep an eye on your parcels!
If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6
Thanks again for your support!
— 17TRACK Team
Really great tracking !
July 6, 2026
Unprompted review
Reply from 17TRACK
Hi!
Thank you so much for your 5-star review! We’re glad to hear you’re happy with our tracking service.
Just a quick note: 17TRACK is a platform that shows tracking info provided by the courier companies themselves — we don’t handle shipping or deliveries directly. But we’re always here to help you keep an eye on your parcels!
If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6
Thanks again for your support!
— 17TRACK Team
I didn’t receive my package
It said my package was delivered but I never received my package. I smell a scam artist!!
July 6, 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.
Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.
If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:
1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).
2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.
🔍 To Assist You Properly
To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form.
Click the link below to submit:
Your tracking number(s)
Any other relevant details about your case
👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.
Sincerely,
The 17TRACK Support Team
Completely dissatisfied several times…
Completely dissatisfied several times as I buy through and track through your company company, while it appears to me that it has been delivered to my home. And I can not find the product,I did not find my product,while it was done. Buy it, and I've been tracking for over a month. And this is the second time that it's happened to me through your company completely unhappy, and I don't recommend it.
Two days ago I have been waiting for Ardron Khasabi I ordered it for over a month now and it did not arrive. While it appears to me on the show that the delivery has been made, but this is false. the I never recommend it
June 5, 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.
Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.
If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:
1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).
2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.
🔍 To Assist You Properly
To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form.
Click the link below to submit:
Your tracking number(s)
Any other relevant details about your case
👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.
Sincerely,
The 17TRACK Support Team
I ordered a T-shirt two weeks ago
I ordered a T-shirt two weeks ago. It’s still sitting in Ireland or China depending what tracking information you give me …it’s a T-shirt. It’s one shirt. It’s not multiple items completely unprofessional.
July 5, 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you for sharing your experience. We’re truly sorry to hear that you’re disappointed, and we completely understand your frustration — especially when you’re expecting a delivery or a product that doesn’t meet expectations.
We would like to kindly clarify our role: 17TRACK is an independent package tracking platform, not a seller or a shipping carrier. We do not sell products, ship packages, or handle deliveries. Our service simply aggregates tracking information from thousands of carriers worldwide to help users track their shipments in one place.
If your concern is about a package that never arrived, the tracking number and carrier details are key to identifying what happened. If your issue is about a product’s quality, the seller or the store where you purchased the item is the one responsible for returns or refunds.
To help you more effectively, please provide your tracking number, store name, and any related communication via our support form. Our team will then look into the tracking history and advise on the best next steps.
👉 Submit your case details here: https://forms.gle/xE7EdQp5wbKrYvwt6
Once we have the information, we’ll do our best to help you understand the tracking status and point you in the right direction.
Thank you for giving us the opportunity to assist.
Sincerely,
The 17TRACK Team
My order is lost i dont know where are…
My order is lost i dont know where are my order no one contacted me for delivery if you can’t take responsibility for your service then close the company scammers!
July 5, 2026
Unprompted review
Reply from 17TRACK
Hello,
We’re truly sorry to hear about your experience, and we completely understand your concerns and frustration.
Please allow us to clarify: 17TRACK is not a shipping carrier, seller, or scam operation. We are an independent and neutral global package tracking platform. Our system simply gathers and displays tracking information from over 2,000 different logistics providers worldwide—such as UPS, FedEx, USPS, DHL, China Post, etc.—so users can view all their tracking in one place.
We understand your confusion, especially if you were unaware of 17TRACK before your recent online purchases. Some online sellers (including those operating on platforms like Instagram) may provide tracking numbers from unfamiliar or lesser-known couriers. In such cases, people often use 17TRACK because it can decode and display tracking information from obscure or international carriers that may not have user-friendly sites.
To clarify further:
We do not create tracking numbers.
We do not send or handle packages.
We do not sell any products.
Our app and website simply display the data provided by couriers.
📦 How We Can Help You Investigate:
If you would like help reviewing the tracking information for your order, the quickest way for us to assist is for you to submit the details through our dedicated support form. Please click the link below to provide your tracking number and contact email. This allows our team to efficiently look into your case and help interpret the updates or identify the actual shipping carrier involved.
👉 Submit your tracking details for investigation: https://forms.gle/xE7EdQp5wbKrYvwt6
We deeply regret that dishonest sellers have used tracking numbers or third-party tools in a way that has caused confusion. If you believe you’ve been scammed, we also encourage you to:
Report the sellers directly to the platform you purchased from (such as Instagram or PayPal).
Dispute the transactions with your bank or payment provider.
Thank you again for bringing this to our attention. We’re committed to being transparent and helping where we can.
Sincerely,
The 17TRACK Team
Total scam saying a package was…
Total scam saying a package was delivered with a picture of a package and not an address. Credit card charged and no recourse for a non delivery for Pure Path.
May 22, 2026
Unprompted review
Reply from 17TRACK
Hello,
We’re truly sorry to hear about your experience, and we completely understand your concerns and frustration.
Please allow us to clarify: 17TRACK is not a shipping carrier, seller, or scam operation. We are an independent and neutral global package tracking platform. Our system simply gathers and displays tracking information from over 2,000 different logistics providers worldwide—such as UPS, FedEx, USPS, DHL, China Post, etc.—so users can view all their tracking in one place.
We understand your confusion, especially if you were unaware of 17TRACK before your recent online purchases. Some online sellers (including those operating on platforms like Instagram) may provide tracking numbers from unfamiliar or lesser-known couriers. In such cases, people often use 17TRACK because it can decode and display tracking information from obscure or international carriers that may not have user-friendly sites.
To clarify further:
We do not create tracking numbers.
We do not send or handle packages.
We do not sell any products.
Our app and website simply display the data provided by couriers.
📦 How We Can Help You Investigate:
If you would like help reviewing the tracking information for your order, the quickest way for us to assist is for you to submit the details through our dedicated support form. Please click the link below to provide your tracking number and contact email. This allows our team to efficiently look into your case and help interpret the updates or identify the actual shipping carrier involved.
👉 Submit your tracking details for investigation: https://forms.gle/xE7EdQp5wbKrYvwt6
We deeply regret that dishonest sellers have used tracking numbers or third-party tools in a way that has caused confusion. If you believe you’ve been scammed, we also encourage you to:
Report the sellers directly to the platform you purchased from (such as Instagram or PayPal).
Dispute the transactions with your bank or payment provider.
Thank you again for bringing this to our attention. We’re committed to being transparent and helping where we can.
Sincerely,
The 17TRACK Team
Promised a discount to stop me cancelling — then a month of stonewalling
When I went to cancel my subscription, 17TRACK's own cancellation screen offered me a discount to stay. I stayed. The discount never existed. Their chat support first tried to pass off the standard 20% annual pricing as the "offer," then told me — twice — that someone would follow up within 24–48 hours. Nobody did. I was told a "Customer Success Manager, Irene" was handling my case. Over about a month, no one by that name ever emailed, called, or messaged me. Every follow-up I sent got the same loop: apology, "we've escalated this internally," silence.
Dangling a discount to block a cancellation and then never delivering it is bait and switch, plain and simple. I've cancelled and I'm posting the full chat history.
To 17TRACK: do not reply here asking me to "reach out to support so we can resolve this." I reached out for a month. You have the ticket, the chat log, and my email. The only reply that means anything is the discount code you promised or a refund of my unused period, sent in writing. I'll update this review if — and only if — that happens.
July 3, 2026
Unprompted review
Reply from 17TRACK
Hello,
This is the 17TRACK service team, thanks for reaching out.
We are sorry for the trouble we have caused you. If you have any problems using our service, we suggest you can contact us with more details via serv@17track.net and we will try our best to help you solve the problem.
Best wishes,
17TRACK
I have been having troubles tracking an…
I have been having troubles tracking an international package. Support through 17 track though, has replied quickly to my questions and have provided important knowledge for the future. Excellent job, thank you, Russell Henry
July 2, 2026
Unprompted review
Reply from 17TRACK
Hi!
Thank you so much for your 5-star review! We’re glad to hear you’re happy with our tracking service.
Just a quick note: 17TRACK is a platform that shows tracking info provided by the courier companies themselves — we don’t handle shipping or deliveries directly. But we’re always here to help you keep an eye on your parcels!
If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6
Thanks again for your support!
— 17TRACK Team
Ye are absolute scammers sent my…
Ye are absolute scammers sent my daughter fake tracking code told her that her package had arrived in dublin no it didmt it never came when we checked again it was in another country absolute tramps what ye done il make sure yer company is black listed as far across the world as I can
July 3, 2026
Unprompted review
Reply from 17TRACK
Hello,
We’re truly sorry to hear about your experience, and we completely understand your concerns and frustration.
Please allow us to clarify: 17TRACK is not a shipping carrier, seller, or scam operation. We are an independent and neutral global package tracking platform. Our system simply gathers and displays tracking information from over 2,000 different logistics providers worldwide—such as UPS, FedEx, USPS, DHL, China Post, etc.—so users can view all their tracking in one place.
We understand your confusion, especially if you were unaware of 17TRACK before your recent online purchases. Some online sellers (including those operating on platforms like Instagram) may provide tracking numbers from unfamiliar or lesser-known couriers. In such cases, people often use 17TRACK because it can decode and display tracking information from obscure or international carriers that may not have user-friendly sites.
To clarify further:
We do not create tracking numbers.
We do not send or handle packages.
We do not sell any products.
Our app and website simply display the data provided by couriers.
📦 How We Can Help You Investigate:
If you would like help reviewing the tracking information for your order, the quickest way for us to assist is for you to submit the details through our dedicated support form. Please click the link below to provide your tracking number and contact email. This allows our team to efficiently look into your case and help interpret the updates or identify the actual shipping carrier involved.
👉 Submit your tracking details for investigation: https://forms.gle/xE7EdQp5wbKrYvwt6
We deeply regret that dishonest sellers have used tracking numbers or third-party tools in a way that has caused confusion. If you believe you’ve been scammed, we also encourage you to:
Report the sellers directly to the platform you purchased from (such as Instagram or PayPal).
Dispute the transactions with your bank or payment provider.
Thank you again for bringing this to our attention. We’re committed to being transparent and helping where we can.
Sincerely,
The 17TRACK Team
gave me wrong information
Gave me incorrect information on my package from TGE. They sent me an email saying to come collect my package (which was meant to be delivered to my house) and added that it would be returned to sender if I did not pick it up, pressuring me to get it now. So drive 40mins to get it only to arrive and learn that it is on a delivery to my house. Actually useless
July 2, 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you for sharing your experience. We’re truly sorry to hear that you’re disappointed, and we completely understand your frustration — especially when you’re expecting a delivery or a product that doesn’t meet expectations.
We would like to kindly clarify our role: 17TRACK is an independent package tracking platform, not a seller or a shipping carrier. We do not sell products, ship packages, or handle deliveries. Our service simply aggregates tracking information from thousands of carriers worldwide to help users track their shipments in one place.
If your concern is about a package that never arrived, the tracking number and carrier details are key to identifying what happened. If your issue is about a product’s quality, the seller or the store where you purchased the item is the one responsible for returns or refunds.
To help you more effectively, please provide your tracking number, store name, and any related communication via our support form. Our team will then look into the tracking history and advise on the best next steps.
👉 Submit your case details here: https://forms.gle/xE7EdQp5wbKrYvwt6
Once we have the information, we’ll do our best to help you understand the tracking status and point you in the right direction.
Thank you for giving us the opportunity to assist.
Sincerely,
The 17TRACK Team
I had issues with tracking info and not…
I had issues with tracking info and not having the right tracking number. After many email conversations, they weren't the problem, the seller was. Even though my rating was average, I will still use them in the future.
July 2, 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you for sharing your experience. We’re truly sorry to hear that you’re disappointed, and we completely understand your frustration — especially when you’re expecting a delivery or a product that doesn’t meet expectations.
We would like to kindly clarify our role: 17TRACK is an independent package tracking platform, not a seller or a shipping carrier. We do not sell products, ship packages, or handle deliveries. Our service simply aggregates tracking information from thousands of carriers worldwide to help users track their shipments in one place.
If your concern is about a package that never arrived, the tracking number and carrier details are key to identifying what happened. If your issue is about a product’s quality, the seller or the store where you purchased the item is the one responsible for returns or refunds.
To help you more effectively, please provide your tracking number, store name, and any related communication via our support form. Our team will then look into the tracking history and advise on the best next steps.
👉 Submit your case details here: https://forms.gle/xE7EdQp5wbKrYvwt6
Once we have the information, we’ll do our best to help you understand the tracking status and point you in the right direction.
Thank you for giving us the opportunity to assist.
Sincerely,
The 17TRACK Team
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