17TRACK Reviews 

Reply from 17TRACK

Updated Jul 3, 2026

Dear Customer,

We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.

Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.

If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:

1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).

2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.

🔍 To Assist You Properly
To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form.

Click the link below to submit:

Your tracking number(s)

Any other relevant details about your case

👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6

Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.

Sincerely,
The 17TRACK Support Team

Reply from 17TRACK

Jul 3, 2026

Hi!

Thank you so much for your 5-star review! We’re glad to hear you’re happy with our tracking service.

Just a quick note: 17TRACK is a platform that shows tracking info provided by the courier companies themselves — we don’t handle shipping or deliveries directly. But we’re always here to help you keep an eye on your parcels!

If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6

Thanks again for your support!
— 17TRACK Team

Reply from 17TRACK

Jul 3, 2026

Hello,

We’re truly sorry to hear about your experience, and we completely understand your concerns and frustration.

Please allow us to clarify: 17TRACK is not a shipping carrier, seller, or scam operation. We are an independent and neutral global package tracking platform. Our system simply gathers and displays tracking information from over 2,000 different logistics providers worldwide—such as UPS, FedEx, USPS, DHL, China Post, etc.—so users can view all their tracking in one place.

We understand your confusion, especially if you were unaware of 17TRACK before your recent online purchases. Some online sellers (including those operating on platforms like Instagram) may provide tracking numbers from unfamiliar or lesser-known couriers. In such cases, people often use 17TRACK because it can decode and display tracking information from obscure or international carriers that may not have user-friendly sites.

To clarify further:

We do not create tracking numbers.

We do not send or handle packages.

We do not sell any products.

Our app and website simply display the data provided by couriers.

📦 How We Can Help You Investigate:
If you would like help reviewing the tracking information for your order, the quickest way for us to assist is for you to submit the details through our dedicated support form. Please click the link below to provide your tracking number and contact email. This allows our team to efficiently look into your case and help interpret the updates or identify the actual shipping carrier involved.

👉 Submit your tracking details for investigation: https://forms.gle/xE7EdQp5wbKrYvwt6

We deeply regret that dishonest sellers have used tracking numbers or third-party tools in a way that has caused confusion. If you believe you’ve been scammed, we also encourage you to:

Report the sellers directly to the platform you purchased from (such as Instagram or PayPal).

Dispute the transactions with your bank or payment provider.

Thank you again for bringing this to our attention. We’re committed to being transparent and helping where we can.

Sincerely,
The 17TRACK Team

Reply from 17TRACK

Jul 1, 2026

Hello,

We’re truly sorry to hear about your experience, and we completely understand your concerns and frustration.

Please allow us to clarify: 17TRACK is not a shipping carrier, seller, or scam operation. We are an independent and neutral global package tracking platform. Our system simply gathers and displays tracking information from over 2,000 different logistics providers worldwide—such as UPS, FedEx, USPS, DHL, China Post, etc.—so users can view all their tracking in one place.

We understand your confusion, especially if you were unaware of 17TRACK before your recent online purchases. Some online sellers (including those operating on platforms like Instagram) may provide tracking numbers from unfamiliar or lesser-known couriers. In such cases, people often use 17TRACK because it can decode and display tracking information from obscure or international carriers that may not have user-friendly sites.

To clarify further:

We do not create tracking numbers.

We do not send or handle packages.

We do not sell any products.

Our app and website simply display the data provided by couriers.

📦 How We Can Help You Investigate:
If you would like help reviewing the tracking information for your order, the quickest way for us to assist is for you to submit the details through our dedicated support form. Please click the link below to provide your tracking number and contact email. This allows our team to efficiently look into your case and help interpret the updates or identify the actual shipping carrier involved.

👉 Submit your tracking details for investigation: https://forms.gle/xE7EdQp5wbKrYvwt6

We deeply regret that dishonest sellers have used tracking numbers or third-party tools in a way that has caused confusion. If you believe you’ve been scammed, we also encourage you to:

Report the sellers directly to the platform you purchased from (such as Instagram or PayPal).

Dispute the transactions with your bank or payment provider.

Thank you again for bringing this to our attention. We’re committed to being transparent and helping where we can.

Sincerely,
The 17TRACK Team

Reply from 17TRACK

Jul 1, 2026

Hello,

This is the 17TRACK service team, thanks for reaching out.

We are sorry for the trouble we have caused you. If you have any problems using our service, we suggest you can contact us with more details via serv@17track.net and we will try our best to help you solve the problem.

Best wishes,
17TRACK

Reply from 17TRACK

Jun 30, 2026

Dear Customer,

Thank you for your kind words. We appreciate your recognition.

To clarify, 17TRACK is an independent package tracking platform and we are not the carrier or the seller. We provide tracking information that is directly supplied by the carriers responsible for delivering your shipment.

If you have any questions about your shipment’s status or need assistance, please feel free to share your tracking number, and we’ll do our best to help. If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6


Best regards,
17TRACK Customer Support

Reply from 17TRACK

Jun 30, 2026

Dear Customer,

We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.

Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.

If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:

1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).

2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.

🔍 To Assist You Properly
To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form.

Click the link below to submit:

Your tracking number(s)

Any other relevant details about your case

👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6

Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.

Sincerely,
The 17TRACK Support Team

Reply from 17TRACK

Jun 30, 2026

Dear Customer,

We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen.

Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves.

If your package was never actually arrived, it’s possible there was a delivery error, mis-scan, or loss after drop-off. This unfortunately does happen with some postal services.

📦 How We Can Help Investigate:
To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form.

Please click the link below to provide:

Your tracking number

The store or website where you placed the order

Any relevant communication from the seller or carrier

👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6

Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties.

We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale.

Thank you for using 17TRACK.

Sincerely,
The 17TRACK Team

Reply from 17TRACK

Jun 30, 2026

Hello,

This is 17TRACK service team, thanks for reaching out.

17TRACK is a free package tracking platform to view shipping info in one place. We are not your seller or the shipping company.

Per your request, your package was delivered. We suggest that you contact the seller of your parcel/product and shipping company for further info as soon as possible.

We have checked that no further information can be found like other package tracking tools. The shipping courier is the person who shipped your package, they know more info about it.

You may contact the carrier for more information.
Carrier: China Post
Website: https://www.ems.com.cn/english/
Contact: 11183

To get your package, we suggest you contact your shipping courier directly. We believe this is the most effective way.

Thanks and have a good day!
17TRACK

Reply from 17TRACK

Jun 30, 2026

Dear Customer,

We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.

Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.

If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:

1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).

2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.

🔍 To Assist You Properly
To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form.

Click the link below to submit:

Your tracking number(s)

Any other relevant details about your case

👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6

Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.

Sincerely,
The 17TRACK Support Team

Reply from 17TRACK

Jun 29, 2026

Dear Customer,

Thank you for your kind words. We appreciate your recognition.

To clarify, 17TRACK is an independent package tracking platform and we are not the carrier or the seller. We provide tracking information that is directly supplied by the carriers responsible for delivering your shipment.

If you have any questions about your shipment’s status or need assistance, please feel free to share your tracking number, and we’ll do our best to help. If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6


Best regards,
17TRACK Customer Support

Reply from 17TRACK

Jun 29, 2026

Dear Customer,

We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen.

Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves.

If your package was never actually arrived, it’s possible there was a delivery error, mis-scan, or loss after drop-off. This unfortunately does happen with some postal services.

📦 How We Can Help Investigate:
To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form.

Please click the link below to provide:

Your tracking number

The store or website where you placed the order

Any relevant communication from the seller or carrier

👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6

Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties.

We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale.

Thank you for using 17TRACK.

Sincerely,
The 17TRACK Team

Reply from 17TRACK

Jun 29, 2026

Dear Customer,

We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.

Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.

If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:

1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).

2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.

🔍 To Assist You Properly
To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form.

Click the link below to submit:

Your tracking number(s)

Any other relevant details about your case

👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6

Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.

Sincerely,
The 17TRACK Support Team

Reply from 17TRACK

Jun 29, 2026

Dear Customer,

We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.

Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.

If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:

1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).

2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.

🔍 To Assist You Properly
To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form.

Click the link below to submit:

Your tracking number(s)

Any other relevant details about your case

👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6

Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.

Sincerely,
The 17TRACK Support Team

Reply from 17TRACK

Jun 29, 2026

Dear Customer,

We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen.

Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves.

If your package was never actually arrived, it’s possible there was a delivery error, mis-scan, or loss after drop-off. This unfortunately does happen with some postal services.

📦 How We Can Help Investigate:
To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form.

Please click the link below to provide:

Your tracking number

The store or website where you placed the order

Any relevant communication from the seller or carrier

👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6

Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties.

We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale.

Thank you for using 17TRACK.

Sincerely,
The 17TRACK Team

Reply from 17TRACK

Jun 29, 2026

Dear Customer,

We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen.

Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves.

If your package was never actually arrived, it’s possible there was a delivery error, mis-scan, or loss after drop-off. This unfortunately does happen with some postal services.

📦 How We Can Help Investigate:
To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form.

Please click the link below to provide:

Your tracking number

The store or website where you placed the order

Any relevant communication from the seller or carrier

👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6

Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties.

We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale.

Thank you for using 17TRACK.

Sincerely,
The 17TRACK Team

Reply from 17TRACK

Jun 25, 2026

Dear Customer,

Thank you for your kind words. We appreciate your recognition.

To clarify, 17TRACK is an independent package tracking platform and we are not the carrier or the seller. We provide tracking information that is directly supplied by the carriers responsible for delivering your shipment.

If you have any questions about your shipment’s status or need assistance, please feel free to share your tracking number, and we’ll do our best to help. If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6


Best regards,
17TRACK Customer Support

Reply from 17TRACK

Jun 25, 2026

Dear Customer,

We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.

Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.

If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:

1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).

2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.

🔍 To Assist You Properly
To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form.

Click the link below to submit:

Your tracking number(s)

Any other relevant details about your case

👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6

Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.

Sincerely,
The 17TRACK Support Team

Reply from 17TRACK

Jun 24, 2026

Dear Customer,

We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen.

Please allow us to clarify:
17TRACK is an independent shipment tracking platform. We are not a shipping company and do not handle, store, or deliver packages. Our system simply displays tracking updates that come directly from the official carriers and postal services handling the shipment.

When a package is not received, we recommend:

Double-checking with neighbors or nearby household members, in case it was misdelivered nearby.

Contacting the final-mile carrier (which we can help identify using your tracking number).

Reaching out again to the seller, as they are responsible for ensuring the package reaches you or providing a refund/replacement.

To assist you further, could you please provide your tracking number?Please contact us via： serv@17track.net . We'll review the full tracking record and let you know who handled the delivery and what steps you can take next.

If u can help us complete this questionnaire would be higly appreciate: https://docs.google.com/forms/d/e/1FAIpQLScdZ1AT-RFKr5eouCoeriCUHOGvZ9xTEc0NDcoXsREi1RHRrg/viewform?usp=dialog

We truly regret the inconvenience you've faced and are here to support you however we can. .

Sincerely,
The 17TRACK Support Team

Reply from 17TRACK

Jun 24, 2026

Dear Customer,

Thank you for your kind words. We appreciate your recognition.

To clarify, 17TRACK is an independent package tracking platform and we are not the carrier or the seller. We provide tracking information that is directly supplied by the carriers responsible for delivering your shipment.

If you have any questions about your shipment’s status or need assistance, please feel free to share your tracking number, and we’ll do our best to help. If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6


Best regards,
17TRACK Customer Support