Ive ordered something via Tik Tok its Nike.com paid for it everything they gave me an tracking numbers but it shows not found its been 4months already they said the package was delivered but nothing c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
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Reviews shaping this summary
I’ve got them for my tracking parcel. The tracking wasnt looking right, but they kept updating. The tracking was scam, they’re working with different shipping companies like FXYL etc…for good bene... See more
Company replied
17track is being used to conceal a scam site. I made a puchase with Peartiinal.com on the 14th May 2026. I recieved a delivery notification on the 17track site, at 17:35 on the 5th of June 2026. The p... See more
Company replied
absolute worst experience i've ever had trying to receive a shipment. The delivery was never attempted at my apartment. They tracking site simply says "parcel inbound success at the parcelshop" withou... See more
Company replied
Company details
Written by the company
Hi friends! Thanks for visiting us on Trustpilot! Just a quick note before you review: We are a free package tracking platform, not a seller or delivery company — we only help you track packages from 2800+ couriers worldwide. We simply show tracking info from couriers' websites. If there's any issue with your package delivery progress, please contact the seller or carrier directly. Thanks for understanding! — 17TRACK Team
Contact info
3230 E Imperial Hwy # 300, 92821, Brea, CA, United States
- Serv@17track.net
- www.17track.net
1.8
Poor
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam site
Scam site! My order says it was delivered on 6/18/2026. I never received it. The sender wont give me the carrier or a pic or time as to when it was delivered. The tracking number id ZA06717970301. Please trace this and find out where my order went!
June 18, 2026
Unprompted review
Reply from 17TRACK
Hello,
This is 17TRACK service team, thanks for reaching out.
17TRACK is a free package tracking platform to view shipping info in one place. We are not your seller or the shipping company.
Per your request, your package was delivered. We suggest that you contact the seller of your parcel/product and shipping company for further info as soon as possible.
We have checked that no further information can be found like other package tracking tools. The shipping courier is the person who shipped your package, they know more info about it.
You may contact the carrier for more information.
Carrier: China Post
Website: https://www.ems.com.cn/english/
Contact: 11183
To get your package, we suggest you contact your shipping courier directly. We believe this is the most effective way.
How We Can Still Help:
If you would like our help in reviewing the tracking details to better understand the status or identify the right carrier, please send your tracking number through our support form. This allows us to efficiently look into your case.
👉 Submit your tracking details here: https://forms.gle/xE7EdQp5wbKrYvwt6
Thanks and have a good day!
17TRACK
Reply from 17TRACK
Dear Customer,
We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen.
Please allow us to clarify:
17TRACK is an independent shipment tracking platform. We are not a shipping company and do not handle, store, or deliver packages. Our system simply displays tracking updates that come directly from the official carriers and postal services handling the shipment.
When a package is not received, we recommend:
Double-checking with neighbors or nearby household members, in case it was misdelivered nearby.
Contacting the final-mile carrier (which we can help identify using your tracking number).
Reaching out again to the seller, as they are responsible for ensuring the package reaches you or providing a refund/replacement.
To assist you further, could you please provide your tracking number?Please contact us via： serv@17track.net . We'll review the full tracking record and let you know who handled the delivery and what steps you can take next.
If u can help us complete this questionnaire would be higly appreciate: https://docs.google.com/forms/d/e/1FAIpQLScdZ1AT-RFKr5eouCoeriCUHOGvZ9xTEc0NDcoXsREi1RHRrg/viewform?usp=dialog
We truly regret the inconvenience you've faced and are here to support you however we can. .
Sincerely,
The 17TRACK Support Team
My package needs to arrive in Israel
My package needs to arrive in Israel, not Armenia.
June 19, 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re truly sorry to hear that your package never arrived the right place. We completely understand how frustrating and disappointing this situation is.
Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves.
📦 How We Can Help Investigate:
To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form.
Please click the link below to provide:
Your tracking number
The store or website where you placed the order
Any relevant communication from the seller or carrier
👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties.
We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale.
Thank you for using 17TRACK.
Sincerely,
The 17TRACK Team
Should be a rating of zero
Should be a rating of zero! Tracking status shows package as delivered.....NOT!.
This the perfect front for scammers to hide behind.
Whilst you are only a tracking company and not as you say a courier you are still affiliated with these scamming operations and therefore the bad experiences (i.e non receipt of deliveries) will reflect on your service and will continue to do so as long as you are associated with these scammers.
As lesson learned do not have anything to do with this tracking company.....your shipments will not get delivered
June 17, 2026
Unprompted review
Reply from 17TRACK
Hello,
We’re truly sorry to hear about your experience, and we completely understand your concerns and frustration.
Please allow us to clarify: 17TRACK is not a shipping carrier, seller, or scam operation. We are an independent and neutral global package tracking platform. Our system simply gathers and displays tracking information from over 2,000 different logistics providers worldwide—such as UPS, FedEx, USPS, DHL, China Post, etc.—so users can view all their tracking in one place.
We understand your confusion, especially if you were unaware of 17TRACK before your recent online purchases. Some online sellers (including those operating on platforms like Instagram) may provide tracking numbers from unfamiliar or lesser-known couriers. In such cases, people often use 17TRACK because it can decode and display tracking information from obscure or international carriers that may not have user-friendly sites.
To clarify further:
We do not create tracking numbers.
We do not send or handle packages.
We do not sell any products.
Our app and website simply display the data provided by couriers.
📦 How We Can Help You Investigate:
If you would like help reviewing the tracking information for your order, the quickest way for us to assist is for you to submit the details through our dedicated support form. Please click the link below to provide your tracking number and contact email. This allows our team to efficiently look into your case and help interpret the updates or identify the actual shipping carrier involved.
👉 Submit your tracking details for investigation: https://forms.gle/xE7EdQp5wbKrYvwt6
We deeply regret that dishonest sellers have used tracking numbers or third-party tools in a way that has caused confusion. If you believe you’ve been scammed, we also encourage you to:
Report the sellers directly to the platform you purchased from (such as Instagram or PayPal).
Dispute the transactions with your bank or payment provider.
Thank you again for bringing this to our attention. We’re committed to being transparent and helping where we can.
Sincerely,
The 17TRACK Team
this is the second time that my package…
this is the second time that my package is never delivered, and it say that it was delivered where is my packages my tracking number is XSECN2600878736YQ and my address is 12530 royal road spc 51 el cajon cal 92021 so where did the driver deliver my package don't they take pictures were they drop it off?
June 17, 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.
Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.
If a package is marked as "delivered" but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:
Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).
If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.
To assist you properly, please share the tracking numbers for your packages. We will look into the tracking history and let you know which carrier was involved and what your next best step may be. Please contact us via： serv@17track.net
Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.If u can help us Complete this questionnaire would be higly appreciate: https://docs.google.com/forms/d/e/1FAIpQLScdZ1AT-RFKr5eouCoeriCUHOGvZ9xTEc0NDcoXsREi1RHRrg/viewform?usp=dialog
Sincerely,
The 17TRACK Support Team
I ordered something from China
I ordered something from China, says on my tracking that the parcel has been delivered, have had nothing, really not happy!!
June 7, 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.
Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.
If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:
1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).
2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.
🔍 To Assist You Properly
To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form.
Click the link below to submit:
Your tracking number(s)
Any other relevant details about your case
👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.
Sincerely,
The 17TRACK Support Team
Incredibly helpful a real company…
Incredibly helpful a real company looking to really help their customers
June 16, 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you for your kind words. We appreciate your recognition.
To clarify, 17TRACK is an independent package tracking platform and we are not the carrier or the seller. We provide tracking information that is directly supplied by the carriers responsible for delivering your shipment.
If you have any questions about your shipment’s status or need assistance, please feel free to share your tracking number, and we’ll do our best to help. If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6
Best regards,
17TRACK Customer Support
They say I received my parcel but it…
They say I received my parcel but it never did show up at my Parcel Collect address
June 5, 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.
Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.
If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:
1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).
2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.
🔍 To Assist You Properly
To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form.
Click the link below to submit:
Your tracking number(s)
Any other relevant details about your case
👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.
Sincerely,
The 17TRACK Support Team
What an ideal way for scammers to hide…
What an ideal way for scammers to hide behind the truth. The scammers I'm referring to are Keruiteg - a Chinese firm doing just that. I will now show you a copy of what they said when I told them that the 17track system supposed delivery date of June 11th 2026 didn't happen. - "'According to the logistics information feedback, your package has been delivered. It is recommended that you check the express lockers or collection points near your home and surrounding areas to see if there is anything missing or misplaced. If you still can't find your package, please contact the post office to find out where it will be delivered."' Do they seriously think people are going to spend hours of their time and energy doing that when it's a system that does not even exist in the UK Royal Mail system. Any delivery service would have probably just left it on the doorstep or sent me an email. My ringdoor bell does not show evidence of that delivery, yet I had another delivery that day which is on there. Fancy that!
So I know Keruiteg are not 17track but it's an example of how scammers are using such anonymous services to fulfill their goals. Apparently 17track just use tracking services from the supplier - these days that must be so easy to falsify and clearly 17track don't do anything about it. Complete wasters.
June 11, 2026
Unprompted review
Reply from 17TRACK
Hello,
We’re truly sorry to hear about your experience, and we completely understand your concerns and frustration.
Please allow us to clarify: 17TRACK is not a shipping carrier, seller, or scam operation. We are an independent and neutral global package tracking platform. Our system simply gathers and displays tracking information from over 2,000 different logistics providers worldwide—such as UPS, FedEx, USPS, DHL, China Post, etc.—so users can view all their tracking in one place.
We understand your confusion, especially if you were unaware of 17TRACK before your recent online purchases. Some online sellers (including those operating on platforms like Instagram) may provide tracking numbers from unfamiliar or lesser-known couriers. In such cases, people often use 17TRACK because it can decode and display tracking information from obscure or international carriers that may not have user-friendly sites.
To clarify further:
We do not create tracking numbers.
We do not send or handle packages.
We do not sell any products.
Our app and website simply display the data provided by couriers.
📦 How We Can Help You Investigate:
If you would like help reviewing the tracking information for your order, the quickest way for us to assist is for you to submit the details through our dedicated support form. Please click the link below to provide your tracking number and contact email. This allows our team to efficiently look into your case and help interpret the updates or identify the actual shipping carrier involved.
👉 Submit your tracking details for investigation: https://forms.gle/xE7EdQp5wbKrYvwt6
We deeply regret that dishonest sellers have used tracking numbers or third-party tools in a way that has caused confusion. If you believe you’ve been scammed, we also encourage you to:
Report the sellers directly to the platform you purchased from (such as Instagram or PayPal).
Dispute the transactions with your bank or payment provider.
Thank you again for bringing this to our attention. We’re committed to being transparent and helping where we can.
Sincerely,
The 17TRACK Team
My packages was left in the hallway of…
My packages was left in the hallway of my apartment building and stolen. A email was sent and told it was dropped off. My son went downstairs and it was there anymore.
June 15, 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen.
Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves.
If your package was never actually arrived, it’s possible there was a delivery error, mis-scan, or loss after drop-off. This unfortunately does happen with some postal services.
📦 How We Can Help Investigate:
To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form.
Please click the link below to provide:
Your tracking number
The store or website where you placed the order
Any relevant communication from the seller or carrier
👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties.
We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale.
Thank you for using 17TRACK.
Sincerely,
The 17TRACK Team
Package not delivered for sure
OK, you track the package that’s all you do I understand, but you’re saying my was delivered To my house 1 La Brisa beach Cir 32569 I was up last night when I got a notice it was delivered. I checked my house front porch. Nothing I’ve emailed everybody that I can get a hold of customer service has it got back to me China ain’t gonna get back to me. That’s where it came from. I know you’re just track it, but it wasn’t delivered to my address for the third time the review the whole thing is barely a three star so if you know anything I can find anything else let me know. I will reward you with a five star?
June 14, 2026
Unprompted review
Reply from 17TRACK
Hi!
Thank you so much for your 4-star review!
Just a quick note: 17TRACK is a platform that shows tracking info provided by the courier companies themselves — we don’t handle shipping or deliveries directly. But we’re always here to help you keep an eye on your parcels!
If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6
We'll do our best to incorporate the same and earn a five star rating from you.
Thanks again for your support!
— 17TRACK Team
I placed an order and never received the package.
I placed an order on 4/27/26 and never received my package. Upon looking at your website, it says the order was delivered 6/2/26. I don’t know what address or where it was delivered at because your website does not clarify it. All it says is that it was delivered to the city that I live in. And still till this day, I don’t know where my package is. BTYCN0100790410YQ
June 2, 2026
Unprompted review
Reply from 17TRACK
Hello dear,
Sorry to hear about the issue you encountered.
To clarify, 17TRACK is a free parcel tracking platform that aggregates shipping information in one place. We are not the shipping company, seller, or involved in the physical delivery or sale of any items.
For specific delivery issues, you will need to contact the shipping carrier directly for investigation and resolution. We’ve included their contact details below for your reference.
https://t.17track.net/en#nums=BTYCN0100790410YQ
Carrier Contact Information:
Carrier: AnserX
Website: https://anserx.com/
Email: bantouyankf@anserx.com
How We Can Still Help:
If you would like our assistance in reviewing the tracking details to better understand the status or identify the correct carrier, please submit your tracking number through our support form. This allows us to efficiently look into your case.
👉 Submit your tracking details here: https://forms.gle/xE7EdQp5wbKrYvwt6
Have a nice day.
Best regards,
The 17TRACK Team
Hi. Buying and delivery
Hi.. delivery service was like 14 days but considein were the order came from its ok. Service was good. Thank you
June 11, 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you for your kind words. We appreciate your recognition.
To clarify, 17TRACK is an independent package tracking platform and we are not the carrier or the seller. We provide tracking information that is directly supplied by the carriers responsible for delivering your shipment.
If you have any questions about your shipment’s status or need assistance, please feel free to share your tracking number, and we’ll do our best to help. If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6
Best regards,
17TRACK Customer Support
I am very grateful for you getting back…
I am very grateful for you getting back intouch with the information as nobody else as bother to reply back. You were very quick to get back so quick and very helpful thankyou
June 11, 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you very much for your kind feedback! We are delighted to hear that you are satisfied with our prompt and helpful support.
Please remember that 17TRACK is an independent parcel tracking platform. We gather and display shipment information provided by the carriers and logistics companies worldwide. While we strive to provide accurate and timely tracking updates, we are not the carrier or the delivery service ourselves, and we do not manage the physical handling or delivery of parcels.
Our mission is to make tracking easier and more transparent for customers by consolidating data from multiple carriers into one platform.
If you have any further questions or need assistance, please don’t hesitate to contact us. If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6
Best regards,
17TRACK Customer Service Team
You literally gave me the same…
You literally gave me the same information that the seller of my product gave to me. Why are you even involved?
June 10, 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen.
Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves.
If your package was never actually arrived, it’s possible there was a delivery error, mis-scan, or loss after drop-off. This unfortunately does happen with some postal services.
📦 How We Can Help Investigate:
To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form.
Please click the link below to provide:
Your tracking number
The store or website where you placed the order
Any relevant communication from the seller or carrier
👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties.
We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale.
Thank you for using 17TRACK.
Sincerely,
The 17TRACK Team
The shipment did not arrive
Unfortunately, the parcel did not arrive even though I was at the specified address and at the specified pickup time. The information on the website is very accurate, but I did not receive the parcel. WHAT WENT WRONG?
June 10, 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen.
Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves.
If your package was never actually arrived, it’s possible there was a delivery error, mis-scan, or loss after drop-off. This unfortunately does happen with some postal services.
📦 How We Can Help Investigate:
To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form.
Please click the link below to provide:
Your tracking number
The store or website where you placed the order
Any relevant communication from the seller or carrier
👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties.
We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale.
Thank you for using 17TRACK.
Sincerely,
The 17TRACK Team
Reply from 17TRACK
Dear Customer,
We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen.
Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves.
If your package was never actually arrived, it’s possible there was a delivery error, mis-scan, or loss after drop-off. This unfortunately does happen with some postal services.
📦 How We Can Help Investigate:
To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form.
Please click the link below to provide:
Your tracking number
The store or website where you placed the order
Any relevant communication from the seller or carrier
👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties.
We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale.
Thank you for using 17TRACK.
Sincerely,
The 17TRACK Team
This is a total scam site
This is a total scam site. Delivery never delivered, no phone number to contact. Autobot help center and won’t talk live unless you pay money. Pay money to track a delivery? Seriously? If you see this site know you’re getting scammed.
June 8, 2026
Unprompted review
Reply from 17TRACK
Hello,
We’re truly sorry to hear about your experience, and we completely understand your concerns and frustration.
Please allow us to clarify: 17TRACK is not a shipping carrier, seller, or scam operation. We are an independent and neutral global package tracking platform. Our system simply gathers and displays tracking information from over 2,000 different logistics providers worldwide—such as UPS, FedEx, USPS, DHL, China Post, etc.—so users can view all their tracking in one place.
We understand your confusion, especially if you were unaware of 17TRACK before your recent online purchases. Some online sellers (including those operating on platforms like Instagram) may provide tracking numbers from unfamiliar or lesser-known couriers. In such cases, people often use 17TRACK because it can decode and display tracking information from obscure or international carriers that may not have user-friendly sites.
To clarify further:
We do not create tracking numbers.
We do not send or handle packages.
We do not sell any products.
Our app and website simply display the data provided by couriers.
📦 If you would like help reviewing the tracking information associated with your orders, please provide your tracking numbers. We’d be more than happy to take a look and help interpret the updates or help identify the actual shipping carrier involved.
We deeply regret that dishonest sellers have used tracking numbers or third-party tools in a way that has caused confusion. If you believe you’ve been scammed, we also encourage you to:
Report the sellers directly to the platform you purchased from (such as Instagram or PayPal),
Dispute the transactions with your bank or payment provider. .Please contact us via： serv@17track.net .
Thank you again for bringing this to our attention. We’re committed to being transparent and helping where we can.
If u can help us Complete this questionnaire would be higly appreciate: https://docs.google.com/forms/d/e/1FAIpQLScdZ1AT-RFKr5eouCoeriCUHOGvZ9xTEc0NDcoXsREi1RHRrg/viewform?usp=dialog
Sincerely,
The 17TRACK Team
They said parcel had been delivered, but if not delivered to contact seller, if they delivered it where is it.
They said parcel had been delivered
June 8, 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.
Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.
If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:
1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).
2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.
🔍 To Assist You Properly
To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form.
Click the link below to submit:
Your tracking number(s)
Any other relevant details about your case
👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.
Sincerely,
The 17TRACK Support Team
So far you guys have been a ten star…
So far you guys have been a ten star that’s a excellent rating I will give you the 5 stars plus 5 more thank you very much
June 7, 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you very much for your kind feedback! We are delighted to hear that you are satisfied with our prompt and helpful support.
Please remember that 17TRACK is an independent parcel tracking platform. We gather and display shipment information provided by the carriers and logistics companies worldwide. While we strive to provide accurate and timely tracking updates, we are not the carrier or the delivery service ourselves, and we do not manage the physical handling or delivery of parcels.
Our mission is to make tracking easier and more transparent for customers by consolidating data from multiple carriers into one platform.
If you have any further questions or need assistance, please don’t hesitate to contact us. If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6
Best regards,
17TRACK Customer Service Team
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