1-800-GOT-JUNK? Reviews 

This is the email that I sent and have not received a reply. I should have used another company.

Good evening.

I had an appointment with 1-800-GOT-JUNK to remove the remaining contents of my house as I moved to Maryland yesterday.

I was charged slightly under $2,700 for a dining room set, sectional couch with two tables, a wall unit, computer desk, outdoor table and chairs and a bedroom set. The contents would fill one truck.

The appointment was for between 10:00 am and noon. However, the men with the truck arrived hours later as they had other pickups ahead of mine. The communication was good as to the delay. However, the floor was gouged and I was charged for two truckloads. If my furniture was not so far down the list of pickups, there would not have been the need for two trucks. With the hours long delay, I had to have my son come to my house to wait for the two pickups.

I am very disappointed with the damage and the additional truck charged. I would appreciate a credit for the gouge and the second pickup.

Thank you for your attention.

Sincerely,

Luis and Trayvan were polite and professional. So hardworking ! This was a difficult time for me in cleaning out a loved ones apartment. My crew was so compassionate and understanding.
Kudos to my crew !

Isaac and Akim both were friendly and welcoming towards me the moment they entered into my Home. No time minute nor second was wasted with them being unprofessional lazy uninterested or standoffish. I will definitely use this Service again but only if I can have Isaac and Akim as the Workers.

Joel and Samuel were friendly, courteous and efficient. Thank you.

Nicholas and his teammate were great. Above and beyond communication and updates. Their previous pickup was taking a bit longer than usual and the team called and checked in twice to make sure I was OK with the slight delay. When they got here, it was quick even though their truck was stacked high, they puzzle pieced my stuff in, honored the online discount and took a couple extra small things for my convenience. Great job Nicholas and the whole 1-800-Got-Junk team. Same day service within a couple of hours was awesome.

Guys were great. Professional, prompt and efficient. Also, real good guys.

Great prices and very professional

Your team was great! They responded immediately, were professional, congenial, and quickly removed an old king mattress from our garage. Abe, Jon and Jonathan were exactly what we were looking for. I'm a return customer- Got-Junk helped us clear our beloved step mother's apartment in 2023, too. Congratulations for what you have built with your company with wonderful employees like these!! Very Respectfully, Bill in Frisco. TX

They were very efficientand quickly removed all items.

Prompt. Helpful. Acted like I was his only client! Professional with incredible presence. Kind and easy to work with. I vote for a raise!

Myles and Fernando were great. They were very helpful and got right to work. Thank you again.

First time user. Crew was on time, friendly and efficient. Reasonable price. Painless,

angel & louis were courteous & professional, very fast & efficient.

Not the first time I've used this service, but years later I encountered an employee who'd worked for me before. This speaks well for the company: good help is hard to find and keep.
The team who arrived on time delivered the prompt, professional and pleasant service I'd anticipated -- and for a reasonable price.

Iovan & Davantie were polite, careful, and very professional. They navigated tight stairs with a heavy box spring without a single scratch on any walls! xo

These two guys can’t be beat! They’re so upbeat, I really like them. They work well together and they do a thorough job. I’ve seen their honesty and I really enjoyed working with them so much! Two cool guys and they make my day. Awesome guys! Awesome guys!!!

I absolutely loved the service but am bewildered why they would take my floor fan. If you could let me know. Thanks

Luis and Leo were amazing!!!!! They work well together, very respectful. Thank you for all you do!

Ryan and Octavius did an outstanding job. They were courteous, efficient and professional. Ryan did a great job giving me a clear and concise estimate. I plan to use the Company’s service again!

Cameron and Alex actually came early to remove our sofa. They were friendly, courteous and very knowledgeable as to how to disassemble the power sofa and remove it from our home quickly and without damaging any part of the house as they were removing it. A couple of great guys.