1-800-GOT-JUNK? Reviews 

3,212
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,795 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally polite, professional, and extremely efficient when handling and clearing heavy items from their properties. Consumers note that the overall scheduling and junk removal process is swift, smooth, and entirely stress-free from the initial estimate to completion. Some reviewers were not happy with the cost, mentioning that the requested services felt a bit too expensive or steep for the work completed. A few other people also felt that the initial pricing was quite excessive and frequently required direct discussion before reaching a more manageable rate.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting team members who are... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, prompt, and efficient... See more

Price

Users describe ambiguous interactions with price, as some consumers found the cost very reasonable, fair, and... See more

User experience

Customers felt great satisfaction and appreciation regarding the user experience, describing it as the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting great experiences and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bryce and his team were amazing! So polite, efficient and very careful while retrieving items throughout our house and property. I enjoyed watching how well they go along and worked together as a team... See more

Rated 5 out of 5 stars

Your team was great! They responded immediately, were professional, congenial, and quickly removed an old king mattress from our garage. Abe, Jon and Jonathan were exactly what we were looking for.... See more

Rated 5 out of 5 stars

The two man crew - Brandon and Iovan - who showed up at our house were delightful. They took away heavy items from our garage with ease and showed a huge amount of respect to us and our property. Best... See more

Rated 5 out of 5 stars

Not the first time I've used this service, but years later I encountered an employee who'd worked for me before. This speaks well for the company: good help is hard to find and keep. The team who arr... See more


Company details

  1. Waste Management Service
  2. Garbage Collection Service

Written by the company

1-800-GOT-JUNK? is a full-service junk removal company that helps homeowners, businesses, property managers, contractors, and real estate professionals make space by removing unwanted items quickly, safely, and professionally. Founded in 1989 by Brian Scudamore with one truck and a simple vision — to take the ordinary business of junk removal and make it exceptional — 1-800-GOT-JUNK? has grown into one of the most recognized names in junk removal. Our friendly, uniformed truck team members make the process easy from start to finish. Customers simply point to what they want removed, and our team does all the lifting, loading, hauling, and cleanup. We remove almost anything non-hazardous, including old furniture, mattresses, appliances, electronics, renovation debris, yard waste, office junk, retail fixtures, construction debris, and general clutter. Whether you are decluttering your home, preparing for a move, clearing out a garage, renovating, managing a rental property, cleaning up after tenants, or handling a commercial cleanout, 1-800-GOT-JUNK? is designed to make junk disappear with less stress and more care. We provide upfront onsite estimates, convenient booking, professional service, and responsible disposal whenever possible through recycling, donation, and repurposing. Since day one, the company has been built around people — our customers, our franchise partners, and our truck team members — with a commitment to friendliness, professionalism, and leaving every space better than we found it.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 0% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,212)

2,749 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cameron and Alex actually came early to…

Cameron and Alex actually came early to remove our sofa. They were friendly, courteous and very knowledgeable as to how to disassemble the power sofa and remove it from our home quickly and without damaging any part of the house as they were removing it. A couple of great guys.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

The guys were very Great

The guys were very polite, professional, and handled it all with ease. They cleaned up as they went along and handled with a standard that was greatly appreciated.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Victor and his partner were enthusiastic

Victor and his partner were efficient and and thorough. When I told them we were done for the day (after filling the truck twice and helping me moving a few things around) they seemed genuinely disappointed that I was not going to have them keep going until the place was spotless.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Ben and Alize were absolutely amazing

Ben and Alize were absolutely amazing! They were so kind and helpful and took care of our needs in a respectful, professional way! Great guys! Thank you Ben and Alize!!!⭐️⭐️⭐️⭐️⭐️

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient!

Sam and Javier were friendly and efficient, I was so happy to have their help to make about 6 big items disappear in about 20 minutes! I highly recommend them and this service.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fast, Friendly Service

Fast, efficient service and a fair price. Eugene and Lopez did a great job and kudos to them for their fast and friendly service.

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

Victor arrived and took charge

Victor arrived and took charge! He did not waste time removing the junk!! He was exceptionally courteous and he removed the stress that I had. He was very clear when he explained the cost break down and there were no surprise expenses at the end of the service! If I ever need help removing junk again, I would request him!! I highly recommend him!!

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Jordan and Oscar were great!

Jordan and Oscar were great. They took all of the things that I wanted to get rid of
and had them in their truck in no time at all. It’s nice to deal with friendly people who are also good at what they do. This is the second time I’ve used the company and would definitely go to them again. Their prices are also reasonable.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

We couldn’t have expected more

We couldn’t have expected more. The team arrived as scheduled, removed our “junk” and efficiently worked to clear our space. Friendly and unassuming while at work, and then they were gone. Easy!

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Ben and Luke were absolutely amazing

Ben and Luke were absolutely amazing. So very professional, quiet, quick, courteous, and they explained the process amazing. They quoted one price and before they went any further they came to update me before just assuming. Thanks again Guys!

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent team, great communication!

Elijah and Logan were courteous, efficient and professional. Their communication from the initial pick up notification through departure with my item was excellent. Based on my experience today, I will definitely call again when I need this service.

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

Super easy

Super easy! Amazing to be able to call and accomplish the pick up on the same day within hours! The pricing was straight forward and completely explained - and completely reasonable! Earl Godfrey and Jacob were extremely professional and just plain nice guys to do business with! They accomplished the entire pick up within 15 minutes! I wouldn’t ever even hesitate a minute in the future if I have anything else to part with! Great company and definitely recommend!!!

August 31, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look