Worthless data, out of date by many years - asinine explanation "the records we display from the open electoral roll" are to blame - or rather the currently registered voters are to blame, they chose... See more
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i purchased a report that clearly stated the electoral roll for 25/26 was included and it was not. I complained and received a nonsense response, it is clear mis-representation. I will not use this sh... See more
Company replied
Very limited and not particularly accurate info. OK some may be electoral roll privacy issues but appears limited Land registry info...........I am not listed as an owner (not residential), nor are o... See more
Company replied
I wrote to question a payment which I had made which on reflection apparently had been unnecessary. Almost by return your colleague Matt wrote to me with a full explanation of what had happened - a... See more
Company details
Information provided by various external sources
Find people, businesses and places in the UK with 192.com. Directory enquiries, a people finder, business listings and detailed maps with aerial photos
Contact info
United Kingdom
- www.192.com
2.2
Poor
596 reviews
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I paid £20 for a “full” report
I paid £20 for a “full” report . It provided me with one address which turned out to be completely wrong !?? . That’s it . It said before purchasing it would provide a telephone number , previous addresses etc . And you didn’t . You’re lying and false advertising . I’d like a full refund please you didn’t help me at all .
August 2, 2024
Unprompted review
Reply from 192.com
Hello Francesca, please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.
Did not give the information advertised…
Did not give the information advertised in the Background Report. Only confirmed a past address which we knew to be able to order the report. Other information was wrong not required and out of date.
A completely pointless report which gave nothing.
Very disappointing.
July 25, 2024
Unprompted review
Reply from 192.com
Hello, please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.
I didn’t read the terms and conditions…
I didn’t read the terms and conditions properly and lost my 4 credits as they expired after a month. I sent an enquiry which was resolved straight away and I was re credited with a months extension, this was very fair. Thank you
July 2, 2024
Unprompted review
Reliable and efficient
This is the first time I have used the service. I had a number of searches to conduct, one of which raised an issue which I referred, after business hours to 'Customer Help'. By the following morning, following some intelligent questions from Matt, the advisor in question, the issue was satisfactorily resolved.
June 28, 2024
Unprompted review
Congratulations to 192.com
Congratulations to 192.com. and to the effect of adverse Trustpilot review. Originally gave 1 star as failed to deliver. Following review I have received a refund from 192.
June 21, 2024
Unprompted review
Promp reply to my enquiry
Promp reply to my enquiry regarding my account and recredit of 3 points, thank you.
June 17, 2024
Unprompted review
Awful company
Awful company. They appear cheap compared to more efficient companies . Once signed up became apparent that 6 credits is not 6 different people searches but 6 pieces of information about a single person. Search proved unsuccessful - they couldn’t trace address. I then went to a slightly more expensive company who give full refund if unsuccessful. They were able to provide address plus much more including ccjs within 24 hours.
Farcical response from 192. Bottom line is their service is useless irrespective of how many credits required. What they can’t answer is why another tracer costing less finds address and CCC details in 24 hours when 192 found nothing. Do not be duped.
June 7, 2024
Unprompted review
Reply from 192.com
Dear Russell,
The credits allow you to search for the records provided from the Open Electoral Roll, Business records, County Court Judgments (CCJ), Insolvency data, and Mortality data.
The credit is used when you enter a name and location and press search. An additional credit will then be used if you click on anything else within that search ie CCJ, Insolvency Check, Mortality Check, Director link or other occupant, as these are classed as new searches and another credit is used.
If you click to view the Property Ownership Verification to check if a person is/has been the owner of the property that was searched, then we do advise that 2 credits will be used to view this data.
We do explain all of this under the Help pages prior to and after purchasing credits.
If a current record isn’t shown, it would mean that the person(s) concerned had opted off the open electoral roll on our website. Our Help pages explain this in more detail before and after registering to use our services.
There is a credit warning function that (unless switched off by the user) alerts customers every time they are going to use credits.
We are sorry that you have not been happy with the 192.com product, so please email us at feedback@192.com and we will be happy to look at your account.
Thanks.
Very helpful and informative customer…
Very helpful and informative customer support
June 14, 2024
Unprompted review
Spent £38 on credit only got 2 searches…
Spent £38 on credit only got 2 searches your credits just disappear. No way to find out how many credits you have left always takes you to the buy more credits page. This service is terrible please do not use it.
June 10, 2024
Unprompted review
Reply from 192.com
Dear Nicola, please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.
Great customer service
Great customer service. My credits expired and Laura was kind enough to extend them on this occasion as I was unaware that there was a time limit.
June 6, 2024
Unprompted review
Great facility
Great facility, had difficulty getting my verification email through our security settings, Laura assisted immediately, great service, well done :)
May 3, 2024
Unprompted review
Sold me the wrong information and when…
Sold me the wrong information and when I asked for a refund, no reply for over two weeks.
Worthless
p.s. just received the below message from 192.com.
FYI - I received a confirmation email from 192.com on the same day saying I will receive a proper response within 24 hours.
So 192.com did receive my querry.
April 15, 2024
Unprompted review
Reply from 192.com
Dear Eugene,
If we receive a request during business hours, we aim to respond within the hour.
All other enquiries are answered within 24 hours unless sent over the weekend.
If you have not heard back from us for over two weeks, it means we did not receive your email. Please kindly resent your query to feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.
Great service
Quick to answer phone, very personable and quick to resolve query.
April 26, 2024
Unprompted review
Refund
Searches are sometimes not clear but company offered a refund for unsatisfactory search result.
April 22, 2024
Unprompted review
Duplicated order
I inadvertently managed to order the same background report twice. I noticed straight away and only opened one of them. I requested a refund for the duplicate and received an email within 5 minutes saying that the refund had been processed.
April 16, 2024
Unprompted review
This really is the best place to find…
This really is the best place to find people. I have tried and used several. And, on the ONE occasion I needed help, the guys were quick and helpful. What more could one ask?
April 9, 2024
Unprompted review
I have just spent £20 on credits
I have just spent £20 on credits. All credits used to view one item, with no information on it.
I understand you take a risk with Information not being available.. But this is a scam it has taken all my credits and I only clicked once. I will be expecting a refund very unfair.
Furthermore I have just checked once your out of credits you can search for free, but buy credits and it will take them to do the same search and not click on anything. I'm appauled!
April 5, 2024
Unprompted review
Reply from 192.com
Dear Customer, The credits allow you to search for the records provided from the Open Electoral Roll, Business records, County Court Judgments (CCJ), Insolvency data, and Mortality data.
The credit is used when you enter a name and location and press search. An additional credit will then be used if you click on anything else within that search ie CCJ, Insolvency Check, Mortality Check, Director link or other occupant, as these are classed as new searches and another credit is used.
If you click to view the Property Ownership Verification to check if a person is/has been the owner of the property that was searched, then we do advise that 2 credits will be used to view this data.
We do explain all of this under the Help pages prior to and after purchasing credits.
There is a credit warning function that (unless switched off by the user) alerts customers every time they are going to use credits.
We also offer '20 FREE' Directory Enquiry searches per day to search for a telephone number; this search can be only be made by entering a name and location.
Credits are required if you wish to search for the premium records which include names and address provided from the Open Electoral Roll and Companies House, Insolvency data and Mortality data.
If we can offer any further help, please email feedback@192.com.
Thanks.
CREDITS
I paid for the first time for 6 credits.I used the first
one to look at the record I wanted then continued browsing not understanding I was using up credits
as I went on for the next five I looked at as other users have found.Tried to send an email to
192 which was accepted then rejected
by their postmaster about this.Just wasted nearly £15 on getting what turned out to be the wrong address,I have had a reply today which did not address the issue.
March 12, 2024
Unprompted review
Reply from 192.com
Dear Rod, The records we display on 192.com are provided from the open electoral roll and show a name, address and year a person was registered to vote at that address. If a current record isn’t shown it means the person had opted off the open electoral roll with their council. We do explain this in more detail under the FAQ’s on the Help pages.
The credit is used when you enter a name and location and press search. An additional credit is used if you click on anything else within that search ie CCJ, Insolvency Check, Mortality Check, Director link or other occupant then this is a new search and another credit is used. If you click to view the Property Ownership Verification to check if a person is/has been the owner of the property that was searched, then we do advise that 2 credits will be used to view this data.
We are sorry that you have not been happy with the 192.com product, so please email us at feedback@192.com and we will be happy to look at your account.
Thanks.
Hello, please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.
Absolute waste of money
Absolute waste of money. only supplied out of date address and what anyone can find for free online
March 12, 2024
Unprompted review
Reply from 192.com
Hello Barry, The records we display on 192.com are provided from the open electoral roll and show a name, address and year a person was registered to vote at that address.
This means we will show previous/historic electoral roll data provided to us over the years.
If a current record isn’t shown, it means that the person(s) concerned had opted off the open electoral roll when canvassed by their local council. Our Help pages explain this in more detail before and after registering to use our services. Thanks.
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