1pMobile Reviews 

19,956
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,586 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent value for money, often highlighting the significantly lower costs compared to previous providers while maintaining high-quality service. Many appreciate the seamless and easy transfer process, including porting existing numbers, and find the user experience straightforward and simple to manage. The service itself is frequently described as excellent, with many noting improved coverage and signal quality, often comparable to or better than major networks like EE, without the high prices. However, some reviewers were not happy with customer service, reporting difficulties in reaching support via phone or email, and issues with responses or problem resolution. A few other people also felt that the transfer process was problematic, experiencing delays or difficulties in porting their numbers.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the excellent coverage and... See more

Price

Reviewers highlight positive aspects of price, with many finding the service cheap and competitive,... See more

User experience

Customers had positive experiences with user experience, finding the SIM setup seamless and straightforward,... See more

Value for money

Users describe positive interactions with value for money, with many reviewers highlighting significant... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing significant frustration and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The connectivity is just as good as EE but the cost is considerably less and European roaming is included as standard. The transfer was seamless. I would have given 5 stars but I think 1p mobile coul... See more

Rated 4 out of 5 stars

I'm new to 1pMobile and so far I've been impressed with the value offered. I'm a light user and don't need massive data bundles. It's good that there are still networks out there that cater for people... See more

Rated 4 out of 5 stars

I changed from my existing provider to 1PMobile mainly because I wanted to use the EE network, which has better coverage in rural areas, but I didn't want to pay the EE price. The transfer, includin... See more

Rated 4 out of 5 stars

Mobile service is great, the same as my previous EE contract but better price and roaming included. No complaints with the mobile service so far. Would be 5 stars if the 1p website was more stable as... See more


Company details

  1. Mobile Network Operator

Written by the company

We were formed with the purpose of providing a straightforward mobile tariff that offers great value for money to low and medium phone users. It's our mission to provide low cost calls, texts and data without asking people to commit to lengthy contracts or buy restrictive bundles which can lead to additional charges. With no contract to sign, no credit checks and the option of keeping your number, we are on a quest to save you money by offering the UK's cheapest PAYG mobile tariff.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(19,956)

1,505 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

No flexible top up under £10

I was mainly disappointed for the effect that I cannot do Manuel or auto top ups off less than £10 i.e. for example £5. I hope that they include this option.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Everything went very smoothly.

Everything went very smoothly from the ordering of the sims, receiving the sims and activating the sims, porting our telephone numbers and an instant network service which has given us no problems so far - we couldn’t have asked for more.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Superb

Superb. I left a well know supermarket brand network a few months before last end of last year because of the changes to the tariff structure. I joined another brand and that was a disaster, two days to port my number. An app that refused
to acknowledge my member details as valid and a stupidly complicated tariff table.
1p Mobile has been a breeze.
Registering the pay as you go
SIM was straight forward and quick. Porting my number took less than a day! and I was up and operating on the network
with no aggravation. Despite
having lost my original pass code to get the SIM activated the operative I called was very helpful and got it sorted. I don’t go about with my phone permanently glued to my ear or spend hours oggling rubbish on the screen so this tariff rate and simple set up is exactly what I want. It’s brilliant.

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

Ordering the SIM card was easy and…

Ordering the SIM card was easy and plenty of options for what you need, I just wanted a simple SIM to use in a tracker, I will purchase again for another and possibly switch to 1pMobile for my phone once it's out of contract .

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

Useless

Useless. I auto top up my data every month and every month there is a gap with no data in my service, auto topped up at 1am, it is now 5pm and I still have no data. They just lost a customer.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great mvno

Been with them 18 months now and no problems. Just moved to esim. All the benefits of EE but without the speed cap. I had unlimited for £25 but since then all the family have had unlimited sims on my account at £12.50 each. Monthly auto renews and can cancel anytime. Their customer service is good as well.

April 1, 2026
Unprompted review
Rated 2 out of 5 stars

Used to be great, but now No signal

Was working just fine, but recently they have had very poor signal, and has been like this since before January.
Now, whenever the device is called, it goes to voice mail and it rarely has a signal. 1p are claiming "as there has been usage on the device showing that there has not been a total outage of service." But its not reliable even with a high gain antenna fitted, it's intermittent at best.
1P says they have a technical problem but also said "We do not have a confirmed date for the repair unfortunately
The SIM is in a 2G embedded device that many other companies no longer have compatible sims for, otherwise I'd have gone elsewhere. I could not recommend 1P Mobile in my area any more

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

Trying to phone 1 pmobile is a…

Trying to phone 1 pmobile is a nightmare
They don’t answer phone calls
You sometimes get answer machine saying all our operators are busy we can’t take calls
Trying to get them to answer an email ,just as bad
Had mobile phone contracts for 20 years could always get a contact with customer service
This lot you just don’t
Minus 5 stars is the right mark
Beware

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Been with 1p since the beginning

Been with 1p since the beginning, apart from the odd teething problems at the start have been the best SIM card mobile phone account I’ve ever had, highly recommend especially to anyone who travels a lot, always works same tariff every country I’ve been. Prices and plans simple top ups and extras simple, so ideal also for old or young, first phone etc.

March 29, 2026
Unprompted review
Rated 1 out of 5 stars

I am very angry with this Ripp off…

I am very angry with this Ripp off company . I have a disable relative who only uses his old mobile phone once or twice a month in an emergency to call me . It used to be £5 or £6 for 3 months. Now it’s £6 every month for just 3 or 4 calls a month. Tried ringing them but it seems they are not accepting calls anymore! How do you expect a OAP to go on line ? I also got a message from 1p mobile to ring 150 for balance. When I ring 150 it’s SKY mobile ! This company should be investigated urgently. Try ringing 03333442278 it’s never answered ever now between 9 and 5 .
This company was good 4 years ago but Not anymore . THIS COMPANY SHOULD BE INVESTIGATED especially with the 5 star reviews from customers who had been them for years and suddenly giving 5 stars and only reviewing this company and no other companies!

March 30, 2026
Unprompted review

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