1st Class Medical Reviews 170

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and patience, highlighting their ability to answer questions thoroughly and guide them to suitable products. Many people also commend the excellent customer service, noting the pleasant and professional interactions with representatives. However, some customers were dissatisfied with the products, reporting issues such as units malfunctioning quickly or not performing as advertised. A few other people also felt that the service was poor, mentioning problems with unfulfilled orders, unexpected charges, and difficulties with repairs or warranty claims.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being... See more

Product

Users describe ambiguous interactions with product. Many reviewers praise the knowledge of staff in helping... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the helpfulness and... See more

Service

Consumers find service to be ambiguous. Many reviewers praise the helpfulness and knowledge of staff,... See more

Price

People report ambiguous experiences with price. Many customers express concerns about high costs, hidden... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After 2 days of research into portable oxygen devices, the conclusion was nothing on Amazon gave me all the features I was looking for. Then internet searches revealed only a handful of devices that... See more

Rated 5 out of 5 stars

Josh was my original contact his expertise concerning these concentrators stopped me from making a vary bad choice . The female agent that actually took my order was great…. She helped me get a grea... See more

Rated 5 out of 5 stars

Jake is an excellent representative. We had a lot of technical difficulties and took a lot of time and patience to complete our transaction. He was patient and kind during the process. He answered... See more

Rated 5 out of 5 stars

Brett Carlson was very helpful. I just need oxygen at night and need something portable because I dog sit at other peoples houses and occasionally travel. My concentrator is too big and heavy to use... See more


Company details

  1. Medical Equipment Supplier
  2. Hospital Equipment and Supplies Store
  3. Medical Equipment Manufacturer
  4. Medical Supply Store

Information provided by various external sources

1st Class Medical is the world's largest distributor of portable oxygen concentrators! We are an authorized dealer for every major manufacturer.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

170 reviews

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Rated 5 out of 5 stars

Curtis Extremely Helpful

When I talked to Curtis, he understood what I needed. He presented different options to me. He called my Pulmonologist to confirm that I need oxygen. The concentrator arrived today. I will use this one for my daytime O2 needs and my older one nightly for my CPAP.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Will

Will helped me understand about portable oxygen.

He helped me decide which unit would be the best for our needs.

Will also helped getting the price more manageable for our circumstances.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Life and death in rural Wisconsin America

First Class Medical is a First Class company. They're representative,Collin Rimes responded professionally to my many questions as we compared various models of portable oxygen concentrators. Response time was good from my initial request until Collins call back. They were also able to help me with other products ( regulator for bottles of oxygen, excellent soft cannulas, backpack for my new machine and new cart for my tall bottle of oxygen)
I live in a very small Village in rural Wisconsin. My home is located in an area that often gets storms or power surges that cause the electricity to go out leaving folks like me totally vulnerable. It is literally a matter of life and death that I have a large dependable supply of oxygen available 24/7. Collin is helping me put together a life saving package upon which I can depend. I am a 27 minute ambulance ride from the nearest rescue facility(hospital ER). First class Medical is an answered prayer! I feel safer and will have less anxiety knowing that I have everything I need.

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Brett

Great service from Brett. He answered all of my questions and gave me even more information that I didn't think of. I feel like I got the best deal possible and I would do business with you if I ever needed it.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Very Knowledgeable and Friendly

Josh was very knowledgeable and gave us a great deal on our oxygen concentrator. He was very friendly and helpful. I highly recommend this company and Josh.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

We had a medical emergency requirement…

We had a medical emergency requirement for an oxygen concentrator. We called several companies and went with LPT. Will the sales contact that LPT, was spectacular in helping us understand the choices and guiding us to a solution. We got us a Teladoc medical appointment so that we could get the prescription for the machine. He is spectacular

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

1st Class Medical knows their business.The overall experience was quick and…

The overall experience was quick and easy. The sales person was very knowledgeable about the O2 concentrator that we were wanting. He answered all our questions. The financing person was courteous and was able to make sure everything was affordable to us. We appreciate the great experience we had with our purchase. We'll definitely recommend your company to anyone looking for a portable concentrator.

March 19, 2025
Unprompted review

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