1st Formations Reviews 23,266

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 971 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless and efficient service, highlighting how straightforward and quick the company formation process is from start to finish. Many appreciate the helpful and professional staff, who provide clear guidance and quick responses to questions, making the user experience easy and stress-free. The excellent customer service and prompt communication are frequently mentioned, with people noting the speed at which documents are processed and information is provided. However, some customers experienced dissatisfaction with the service, citing issues with delayed communication and a lack of updates, particularly for non-immigrant services. A few others also felt that their concerns were not adequately addressed, leading to frustration and questioning the value of the service, with some even being refused service after identity verification.

What people talk about most

Service

Clients share positive opinions on service, consistently describing it as efficient, smooth, and... See more

User experience

Customers had positive experiences with user experience, finding the entire process straightforward, fast,... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the responsiveness,... See more

Response time

Users describe positive interactions with response times, highlighting the professionalism and helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service as always and a Great price. Simple set up and phone advice if you want it. Plenty of good add ons such as UK London Address and call forwarding by your own London number very profession... See more

Company replied

Rated 5 out of 5 stars

Our experience with 1st direct. Has been a very positive experience. From start to finish. It was see mless and we were kept informed all the way through the process of getting our company set u... See more

Company replied

Rated 5 out of 5 stars

I have been using 1st Formations for my Limited Liability Partnership since its incorporation in May 2020. Over the last 6 years, their service has been absolutely flawless. Today, they proved on... See more

Company replied

Rated 5 out of 5 stars

Excellent service. I have used 1st Formations to set up both my businesses, and I can't fault them. I'm especially impressed by how they don't follow up with loads of promotional emails and calls t... See more

Company replied


Company details

  1. Company Registry
  2. Business Administration Service
  3. Business and IT Consulting Agency
  4. Business Management Consultant
  5. Business to Business Service

About 1st Formations

Written by the company

1st Formations are leading online company formation agents in the UK. We provide a range of formation packages for incorporating companies limited by shares, limited by guarantee and limited liability partnerships.

We also provide a range of address services, including registered office, director's service address and mail-forwarding facilities, with our prestigious location in London's Covent Garden.

If you have any questions please contact us by telephone, e-mail or live online chat, and one of our highly knowledgeable team members will be happy to assist you.

About us

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

23K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Kind and Accurate

Had a hard time, but 1st formation kindly helped me!

May 29, 2026
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Reply from 1st Formations

We are so glad we could be of help, Kim! - Shan at 1st Formations.

Rated 5 out of 5 stars

An excellent experience with 1st…

An excellent experience with 1st Formation. I particularly appreciated their professionalism, availability, and attentive approach. Thanks to their support and guidance, I was able to move forward with my project with confidence and peace of mind. Many thanks to the entire team for their dedication and high-quality service.

May 29, 2026
1st Formations logo

Reply from 1st Formations

Thank you for your kind rating, Zahia! - Shan at 1st Formations.

Rated 5 out of 5 stars

Great service

Great service

May 26, 2026
1st Formations logo

Reply from 1st Formations

We are so glad we could be of help! - Shan at 1st Formations.

Rated 5 out of 5 stars

1st Formations offers a complete Company formation and virtual address service.

1st Formations offers a complete company formation package including important aspects like tracking dates for company statements and first accounts

The whole process was straightforward, streamlined and efficient and I would be very happy to recommend them.

May 14, 2026
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Reply from 1st Formations

We are so glad we could be of help, Chris! - Shan at 1st Formations.

Rated 4 out of 5 stars

Quick Service, Appreciate It

Quickly done, quickly pointed my mistake. Customer service was good, but my first customer service (I forgot his name) he didn't do what I requested eventho he said he would do it.

May 25, 2026
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Reply from 1st Formations

Thank you for taking the time to leave us a review, Wafi! - Shan at 1st Formations.

Rated 5 out of 5 stars

Super quick

Super quick, responsive and professional for reasonable prices

May 28, 2026
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Reply from 1st Formations

Thank you for your kind rating, Cemal! - Shan at 1st Formations.

Rated 4 out of 5 stars

attention

quick response and attention

May 28, 2026
1st Formations logo

Reply from 1st Formations

Thank you for taking the time to leave us a review, Faruk! - Shan at 1st Formations.

Rated 3 out of 5 stars

Could have dealt with all the MLA…

Could have dealt with all the MLA requirement at the start. A procedural note would have helped.

May 27, 2026
1st Formations logo

Reply from 1st Formations

Thank you for your review.

I am very sorry to hear that our typical standards have not been met in this case. We set a high standard for ourselves, and we are so sorry to hear this was not met in your interaction with our business.

We will need to investigate this matter for the purpose of resolving it to your satisfaction. I will email you shortly to open a line of communication and to discuss the matter. In the meantime, please accept our apologies for any inconvenience caused.

Kind regards,

Shan Creed
Service Improvement Manager

Rated 5 out of 5 stars

I had an excellent experience

I had an excellent experience with 1st Formations while setting up my UK company.

As a non-UK resident, I expected the process to be complicated, especially with identity verification and Companies House requirements, but their support team was responsive, professional, and very patient throughout the entire process.

They guided me step by step, helped resolve verification issues quickly, and kept communication clear at every stage. The company was successfully registered, and all documents were delivered promptly.

The included services such as the registered office address, mail forwarding, and company support make the process much easier for international entrepreneurs.

Highly recommended for anyone looking to establish a UK company professionally and efficiently.

Thank you to the whole 1st Formations team.

May 27, 2026
1st Formations logo

Reply from 1st Formations

You are very welcome, Caglar. Thank you for your kind review! – Shan at 1st Formations.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. 1st Formations made the whole company setup process simple, fast, and professional. The website was easy to use, the instructions were clear, and the customer support team was very helpful and responsive. I really appreciated the smooth experience and quick processing. I highly recommend 1st Formations to anyone looking to register a UK company with confidence

May 26, 2026
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Reply from 1st Formations

Thank you for your wonderful review, Yasser! - Shan at 1st Formations.

Rated 5 out of 5 stars

Quick solve the problem

Quick solve the problem, this company worker they are so amazing and helpful.

May 26, 2026
1st Formations logo

Reply from 1st Formations

Thank you for taking the time to leave us a review, Alfa! - Shan at 1st Formations.

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