1st Formations Reviews 23,266

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 971 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless and efficient service, highlighting how straightforward and quick the company formation process is from start to finish. Many appreciate the helpful and professional staff, who provide clear guidance and quick responses to questions, making the user experience easy and stress-free. The excellent customer service and prompt communication are frequently mentioned, with people noting the speed at which documents are processed and information is provided. However, some customers experienced dissatisfaction with the service, citing issues with delayed communication and a lack of updates, particularly for non-immigrant services. A few others also felt that their concerns were not adequately addressed, leading to frustration and questioning the value of the service, with some even being refused service after identity verification.

What people talk about most

Service

Clients share positive opinions on service, consistently describing it as efficient, smooth, and... See more

User experience

Customers had positive experiences with user experience, finding the entire process straightforward, fast,... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the responsiveness,... See more

Response time

Users describe positive interactions with response times, highlighting the professionalism and helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service as always and a Great price. Simple set up and phone advice if you want it. Plenty of good add ons such as UK London Address and call forwarding by your own London number very profession... See more

Company replied

Rated 5 out of 5 stars

Our experience with 1st direct. Has been a very positive experience. From start to finish. It was see mless and we were kept informed all the way through the process of getting our company set u... See more

Company replied

Rated 5 out of 5 stars

I have been using 1st Formations for my Limited Liability Partnership since its incorporation in May 2020. Over the last 6 years, their service has been absolutely flawless. Today, they proved on... See more

Company replied

Rated 5 out of 5 stars

Excellent service. I have used 1st Formations to set up both my businesses, and I can't fault them. I'm especially impressed by how they don't follow up with loads of promotional emails and calls t... See more

Company replied


Company details

  1. Company Registry
  2. Business Administration Service
  3. Business and IT Consulting Agency
  4. Business Management Consultant
  5. Business to Business Service

About 1st Formations

Written by the company

1st Formations are leading online company formation agents in the UK. We provide a range of formation packages for incorporating companies limited by shares, limited by guarantee and limited liability partnerships.

We also provide a range of address services, including registered office, director's service address and mail-forwarding facilities, with our prestigious location in London's Covent Garden.

If you have any questions please contact us by telephone, e-mail or live online chat, and one of our highly knowledgeable team members will be happy to assist you.

About us

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

23K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Really easy to use

Really easy to use. Great communication and support so far

May 22, 2026
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Reply from 1st Formations

Thank you very much for your kind comments, Jon! - Shan at 1st Formations.

Rated 5 out of 5 stars

Excellent and fast service!

Highly recommend 1st Formations! The whole process of registering my company was incredibly smooth, fast, and straightforward. Great customer service and a very user-friendly platform. Thank you!

May 22, 2026
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Reply from 1st Formations

Thank you for your kind rating, Liva! - Shan at 1st Formations.

Rated 5 out of 5 stars

Happy review

I am very happy with the package it was very easy to understand and follow they wasted no time in getting my company up and ready to run, so I am very happy with there performance 😊

May 22, 2026
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Reply from 1st Formations

Thank you very much for your kind comments, Leigh! - Shan at 1st Formations.

Rated 5 out of 5 stars

I'm happy with the phon Speaking with…

I'm happy with the phon Speaking with the customer service helped me get exactly what I was looking for.
Communication explanations everything was smooth and brief
Fast and very professional !👍🏼

May 18, 2026
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Reply from 1st Formations

We are so glad we could be of help, Surafel! - Shan at 1st Formations.

Rated 4 out of 5 stars

Responsive Customer Service Team

It was disappointing to experience a lack of compassion and professionalism from some staff members during the process. The registration took more than a week to complete, and I had to follow up four separate times before our company was finally processed.

That said, I appreciate the response from the customer service team after I raised my concerns. They handled the matter professionally, took my feedback seriously, and informed me that the staff member involved would undergo additional customer service training. I am hopeful that this will help improve the experience for future customers.

May 20, 2026
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Reply from 1st Formations

Thank you for your review. 

I am very sorry to hear that you have had such a frustrating experience when using our services. We set a high standard for ourselves, and we are so sorry to hear this was not met in your interaction with our business.

We will need to investigate this matter for the purpose of resolving it to your satisfaction. I will email you shortly to open a line of communication and to discuss the matter. In the meantime, please accept our apologies for any inconvenience caused.

Kind regards,

Shan Creed
Service Improvement Manager

Rated 5 out of 5 stars

Outstanding service from start to…

Outstanding service from start to finish. Extremely professional LTD formation support with fast communication, precise handling, and a very reliable structure. Everything was explained clearly and processed efficiently. The level of professionalism, discretion, and business understanding was impressive. Highly recommended for anyone looking for a serious and trustworthy LTD service provider.

May 21, 2026
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Reply from 1st Formations

We are so glad we could be of help! - Shan at 1st Formations.

Rated 5 out of 5 stars

Good service

Fast service and excellent support

May 21, 2026
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Reply from 1st Formations

Thank you for your kind rating, Mohammed! - Shan at 1st Formations.

Rated 5 out of 5 stars

Reliable

Reliable, trusted, value for money. Of all the other options, this one sounds like it will be here in the next 10 years or longer so I'm not worried. Peace of mind is priceless.

May 21, 2026
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Reply from 1st Formations

We are so pleased that you have found our services excellent! - Shan at 1st Formations.

Rated 5 out of 5 stars

Easy for set up company

Easy for set up company, with extra charges for add on services. Highly recommended!

April 24, 2026
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Reply from 1st Formations

Thank you for your kind rating! - Shan at 1st Formations.

Rated 5 out of 5 stars

I was so nervous at first and did not…

I was so nervous at first and did not know how to begin filling. I searched online and found 1st formation. You can imagine, I had a series of questions. Thanks to Geaorge, Ruth and other staffs (especially the lady who explained the the different accounts to me yesterday), absolutely professional. All their staffs are brilliant, professional and very knowledgeable about their field of profession. Thank you for making this experience smooth, easy and fast. I highly recommend 1st formation. If I could give 10* I would.

May 20, 2026
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Reply from 1st Formations

You are very welcome, Riv. Thank you for your kind review! – Shan at 1st Formations.

Rated 4 out of 5 stars

Easy to access and advise

Easy to access and advise. We would be more happy to get connect to accountant partners who actually require support for yearly accounts. Wish 1st formation will extend the same in future, as all your customers consider you as a Trusted partner and recommendation or inbuilt accountancy services at best prices will expand your portfolio and customers too. All the best

April 28, 2026
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Reply from 1st Formations

Thank you for taking the time to leave us a review! - Shan at 1st Formations.

Rated 5 out of 5 stars

Setting up a UK company from Outstanding corporate service, exceptionally fast and reliable for international business!abroad can…

Setting up a UK company from abroad can be complicated, but 1st Formations made it extremely simple. From choosing the package to submitting the required documentation for ID checks, everything was handled professionally and securely. Their system gives clear instructions at every stage, and the documentation provided is perfectly structured for immediate corporate use. Fast processing, transparent pricing, and excellent digital delivery. A perfect 5-star experience!

May 19, 2026
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Reply from 1st Formations

Thank you for taking the time to leave us a review, JinGang! - Shan at 1st Formations.

Rated 5 out of 5 stars

Professional and rapid

Professional and rapid , good customer service , simplified steps , respect delivery time . I appreciate

May 19, 2026
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Reply from 1st Formations

You are very welcome, Mohamed. Thank you for your kind review! – Shan at 1st Formations.

Rated 5 out of 5 stars

Excellent and quick

Excellent and quick

May 19, 2026
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Reply from 1st Formations

We are so glad we could be of help, Modu! - Shan at 1st Formations.

Rated 5 out of 5 stars

Excellent service

The incorporation was swift and easy process to deal with.

May 13, 2026
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Reply from 1st Formations

Thank you very much for your kind comments! - Shan at 1st Formations.

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