1&1 - Internet & Mobilfunk Reviews 

I never meet more unprofessional employees, rude employees I am just disgusted with overall.

When u ask them: "do you speak enlish?"
- They hang up.
- Don't want u to transver to other employee.
- One told me: "u are in Germany speak German" and hang up.
Oh really? When u come to Croatia on holidays do you speak Croatian or German?

I won't wish this 1&1 to my enemy.

DISGUSTING!

Horrible. I am sitting for 5 hours without internet. Their customer service is useless in providing information on when it will be available. I lost ar least half day work.

I am on the way to change this sh*t internet service. Totally unstable connection, every day, and no one is able to help with the issue...! It has been several months I have been complaining about their service.
Finally will cancel this contract, I waited too long!!!

I became a customer because I really believed in the company, disapointed more and more by the day. "Richtiger Drecksladen" ist what we would call it in Germany

This is the worst DSL provider I have ever found in my life. First. A few years ago I wrote asking them to upgrade my DSL. I had an old contract, and was paying a lot of money for a pretty slow signal. When I called, they offered me a package, to upgrade DSL, Mobile and even get a tablet for a very reasonable price.

When the technician came to my building he said I could not get the DSL I had hired, so that I would get back to my old contract. I assumed the package I was sold was invalid, since the DSL contract had to be changed to the old one. A lot of months later I came across my bill, to then discover, that not only I was getting the slowest internet on Earth at a very high price, but also that I had been paying for several months for that Tablet I had never received.
When I called to complain, after several attempts (since a couple of years ago nobody spoke English on their Customer Service Office) a woman told me that the best solution she could offer was to cancel the tablet contract. I said no, that since I had already payed most of the tablet I wanted to get it instead, to what she answered, that she could not know whether I received the tablet or not.
I had a couple of german colleagues call to complain, to what they were told to formulate a written complaint and wait, to which they obviously never answered.

Around 3 weeks ago I discovered some other people with the same provider had managed to upgrade the speed of their DSL, so I upgraded my tariff to 250 mb. The guy on the phone told me I would be conctacted in 3 days max. Well its 3 weeks after, nobody delivered the new router, my internet speed is still unbelievable expensive and slow, but my 250 DSL contract is active, and nobody is able to give me a solution. They keep on telling me someone will call me, but in my experience this never happen with this company.

I will definitely give up and simply call to cancel all my contracts and change provider. If you are looking for advice, well, just do not ever hire 1&1 services, really. My worst experience so far with any service provider

Every day the internet will be slower at 11p.m literally EVERY DAY! And sometimes starts at 10:30. I called the customer service a lot and no one helped me!
I can’t watch anything after 11pm! What the hell!!!
I cancelled my contract thank god!

Unbelievable customer service und horrible internet connection.
Internet stopped working every other week and when you need help, customer service is extremely rude and just hang up the phone when they cannot help you.

When I ended the contract with them the idiot from customer service told me I don’t have to send the router back. I asked to be sure if he knows what he’s talking about. He said he’s sure.

A month later these idiots send me an email to pay €175 for the router. I tell them what they told me, that I don’t have to give it back, and they hired a debt collecting company to harass me now. I now have to pay €230 because these incompetents can’t take responsibility for their own words.

I recently changed my phone and requested a new eSIM from my provider. They sent me a SIM, but when I tried to import it, it didn’t work. After spending time digging around, I found in their app that I had to deactivate my old SIM first—something that wasn’t clearly communicated. After deactivating the old SIM and trying to import the new one again, I got an error saying the code was no longer valid.

I called customer service, and like in previous experiences, no one spoke English, which is frustrating for an international customer. Strangely enough, they were quite good at spelling out their support email in English. I emailed them and immediately got a confirmation saying they’d be in touch within 24 hours. Two days have passed, and still no response.

This is more than just an inconvenience. I rely on my phone number for essential services like banking, email, and healthcare. Without access to my number, I’m locked out of all these services. To make things worse, I’ve been sick since Saturday and need to book a doctor’s appointment to get a sick note for work—but I can’t even do that without my phone.

I’m sure I’ll eventually resolve this, but I’ve had enough. As soon as this is done, I’m canceling my contract. This level of service is completely unacceptable.

Horrible internet, constant connectivity issues. Sometimes hours on end without internet, mutiple times a day where the internet just stops for 5-10 minutes. Called for an hour with technical support for them to make my router even worse and stop working and needing to send a technician to help my locally. Also the technician is not from 1&1, but a separate contractor so they can't even help if they find the problem.

Customer service acts arrogant doesn't look for a solution is aggressive. Tried contacting customer service giving my contract number and being put on hold for 10 minutes and they forcibly disconnect the call. Impossible to contact them. Scam of a company.

Waited 1.5 months after signing the contract to have the internet at home enabled. Only empty promises on the phone and automatic emails, not once the company committed to an actual date to send a technician. Ended up never using the service and cancelling it after 1.5 month with lots of time lost being on the phone try to solve the problem. Please avoid this company

1&1 is a Complete Scam - Stay Away!

I’ve never dealt with such dishonest company. I tried to cancel my internet contract with 1&1, and what did they do? They pretended to cancel it and continued to charge me every single month! It’s like they’re running a scam instead of an actual business.

I called customer support countless times, but every time I got the same garbage treatment. They either hang up on me mid-conversation or act completely clueless about my issue. It's clear they're just interested in robbing their customers, not providing any kind of service or support.

This company is a complete joke, and I wouldn’t recommend. If you value your time, money, and sanity, avoid 1&1 at all costs. They’ll happily steal your money and ignore you when you ask for help. Absolutely disgraceful!

00000 This company does not even deserve 1 star, but rather negative stars. We canceled our internet contract in June and received a confirmation of the cancelation, yet they continue to withdraw money every month, and now it is October. We continue to call them each time and they always say they will close it, and then they never do. In the latest call, the employee on the phone said that they sent an email that they canceled the cancellation. First of all this email never arrived, and secondly, what does that even mean - and how can a company have the authority to say that they cancel a cancellation that they have already confirmed twice by email and several times over the phone? This practice is absolutely disgusting and unacceptable. The employees are clearly instructed to scam their customers. They make up new unlawful rules and claims that are not understandable - such as that the new provider did not accept the cancellation, which is cleary not true because we have had a new provider since July. 1&1 is simply burning their reputation and destroying credibility. It's so disturbing that this still going on. A highly unethical company. I'm sorry for anyone who suffers from the terribly bad karma of working in such an awful place, I wish you all a new clearer path in life.

Alongside other trash German companies like RundFunk, O2, Vodafone, PostBank, DHL and many more - horrific customer service. Getting out of contract is almost impossible.

They will make your attempts a living hell. Neveredning asking for more and more "proofs" of something sent by email and post, missing the documents you already provided, each assistent giving you contradicting information, unable to solve even basic changes and ignoring anything that doesn't suit their agenda.

Months of back and forth "communication" without any result. Practically their whole operation is to bully a customer into submission with endless requests. They go thus far to even drop the phone in the middle of the conversation or let you "wait on the line" for tens of minutes.

Or and on top of that the usual German thing - not a single person on the line speaks English. In the middle of Europe. In 2024.

Avoid this "Firma" at any cost possible.

a week without internet and customer support saying that theyll "fix it" what a joke lmao

Totally bulls#
it Internet speed is too slow I booked 100mbps but I get only 30mbps I call them everyday and they don'thelp me out 👎

DO NOT WASTE YOUR MONEY HERE!! SNEAKY MONEY GRABBING THIEVES! A person working for 1&1 called and told us to upgrade our plan, as we would have to pay the difference anyways. They never mentioned in doing so they would increase our commitment by 2 more years. We already had the most expensive option as they dont really cater for short term plans, nothing under 2 years. We had planned on leaving after 1 year, and repeatedly told this to their staff each and every time we had to speak with them about signing up!! So when he agreed to do this, as it made sense. We suddenly had a 2.5 year contract!! We tried getting in touch but they dont care for customer service. Nor helping people reverse such things within the normal cooking off time frage. Nor normal business practise. I came from s country where this sneaky behaviour isnt acceptable! Any change in contract must be clearly stated and understood y all involved. Begore the contract is Switches, you must be sure to understand that is happenning. Its not Hiddensee in small print, but declare boldly to avoid such mishaps. Especially in a country where many languages other than the cou tries mothers tongue is used. Where I come from you have options to speak in your own language to ensure no misundertandings! Here no such service again!! They claim to have english speaking people, but that also wasnt a genuine offer as they got confused by basic conversation. Perhpas they used a translation app?? Disgusting, sneaky money grabbing thieves! DO NOT WASTE YOUR MONEY HERE!!

I still do not understand how is it possible that no one in the support team speaks English. They are willing to not sell you a package if you don't speak German. It is frustrating and not fair! German it is not a language that you can speak in 2 years, especially when it comes to technical services like this one. One of the support guys even got angry when i kindly asked him to explain a word for me, cause i did not understand it.

Customer service can never fix a problem with one call. They never return the cal as promised with a fix. When you call back you get someone else on the phone and then you have to explain everything again. Find another phone service!!!!

Below I selected today's date but this problem has been ongoing for months.