1&1 - Internet & Mobilfunk Reviews 

I have been trying to reach out for my contract transfer for more than a month without any response, while they confirmed that they received the request I am still being charged..
Edit: Waiting for more than two months now..

Called them to get a contract. The person said she doesn't speak English and someone will call me back in 5 minutes. The person calls back 4 hours later, listens to me for 2 minutes and then cuts the call

Thanks for being upfront about the quality of your service. Definitely not going with 1&1 now 😂

Horrible experience, not recommended at all. I choose 1&1 for mobile service provider, however since the beginning my experience has been awful. Absolutely not recommended, stay away! If you can't speak German, your experience will be even worse. I had no internet service, no signal, nothing. I requested to terminate my contract 5-6 times already and still I cannot receive a feedback from the customer service.

A Painful experience especially if your stranger in Germany and on's speak German when they sell they speak english perfectly but when something is going wrong nobody understand you! So over 2 years for 90 eur/mouth to watch spinning circle on each youtube WiFi, with no SMS at all. After 50 letters to end contract I never wanted.

poor internet connection always breakdown. You are watching some Live transmission and then you have to wait for connection to be restored and you miss the live program. No Customer service and on top of that expensive.

Useless support, apart from getting mails how important customer satisfaction is, you never get any specific answers pertaining to your problem (they say they respond within 72 hrs but never do). Worst hosting / internet service I have experienced for over 30 yrs. Slow loading times, and everything costs extra. - Stay well away from Ionos aka 1und1, They are the pits, because they don't value your custom at all.

Terrible experience from start to finish. What a rude service, woman hanging up the phone when I said, in German, that don't speak German good enough to discuss offers. Being polite before hanging up the phone would be mandatory in any other country, but not here. Worst customer service for a phone company I ever experienced in over 30 years!

I have the same mobile service and internet with 1&1 for 4 years now. Only because 1&1 constructed it in such a way. When our contract was about to end after 2 years - we requested termination, and followed steps accurately - they still found a way to prolong the contract. We were told by one person that everything is valid. And then we were told by another person that our request was invalid. Reason: Because we have to, and I quote verbatim "send in writing and signed by post"! We took the extra steps and went back and forth with emails and calls when 1&1 would say it's ok and service would be canceled. Only to see it never got canceled and contract was prolonged. This is court material honestly. Because how else can you get out? Save yourself the trouble and choose another provider.

1&1 - Stop swindling people, be transparent, and stop hanging up the phone. How disrespectful. Just because my husband bought this card, and it's in his name, while I'm using the service - is no reason to hang up the phone so rudely and have a frustrated tone.

I can't wait to cancel the contract and get out of this nightmare.

Terrible service, bad signal coverage for both phone calls and internet. I don't care about getting an i-phone for extending contract, even basics don't work here. Not to mention unlawfully not letting you to end the contract.

We have also said many times - send offers by email and don't call us during working hours. Of course this is also ignored and offers are persistent and annoying by phone throughout the day. If you don't answer, they only call more and more often.

Do not recommend by any means. Stay away from 1&1 if you want decent service, and to be respected as a human being.

My new contract termination is now set for 03.08.2024., and I hope you respect it.

I had a contract with 1&1 for dsl, I then moved to another state for working and my new apartment has internet, so I no more Need the dsl. I cleared everything with 1&1 and asked for termination. I made termination in the application and ensured it by phone , they ensured that the contract was terminated and I do not have to pay later, I was shocked to see that new payment was dedicated from my bank account! 79 euros for new month that I am not using the internet and I made termination!
I asked by phone and they said the termination cannot be made until end of November 2024! I have to pay all the following months! And I was very clear that I moved I don’t need it I made a termination!
I will never ever repeat this bad experience and cannot suggest anyone to make a contract with this company. My worst experience ever!

I am moving from Germany to another country, I informed 1und1 a few weeks in advance, since I have 2 mobile flat rates with them. Since then I have been fighting with them, because every day a different colleague always tells me something different (both by email and by phone). They advised me to send a deregistration, that is, an official document that I am leaving Germany, which I did. They wrote to me that they cannot accept it because there is no good date of birth. I called this evening tired, because I'm moving in a few days, where 2 different colleagues of theirs confirmed to me by phone that everything is fine and they were wondering themselves, and didn't know where the problem was. Date of birth is fine, email, bank details. I have the impression that 1und1 has lost its seriousness, they are playing with you like cat and mouse and you just want to simply cancel the flat rate and go away, but they will cause you problems as much as possible, which is abnormal. I have already written to them in an email that what they are doing is up to the court. I have already communicated with dozens of operators, both by email and by phone, and they always told me something different. I would prefer to give them a star but minus.

We are new. Time will tell

Dont take this internet provider, the internet cant be upgraded for ipload, connection is poor and crashes many times a day, i complained but they havent done anything about it, cant wait for my contact to end so i can get rid of them...

While selling the contract I was told that I would pay for 6.99 Euro for HomeServer router for 24 months and It would be mine after 24 months, but now they are saying that I have to pay each month even after 24 months.
This is disrespectful

I always had a poor customer service, whenever I have issue, I am stuck and will never get a proper solution.

I had to call about the contract upgrade I submitted 2 months ago 3 times already and on average I had to wait for 30-40 mins to be transferred from one person to another. What's up with that? And they have to transfer you multiple times so if you plan on calling 1un1 make sure you block out 2-3 hours for this call :) I work from home and I had to pay extra money for more mobile data SEVERAL times to have fast connection because this contract hasn't been upgraded for 2 months.

Their prices seem good but be very careful, they sting you for everything.
We were promised free calls and texts throughout Germany and the EU.
When our bills looked high, I checked and found out that we were being charged for texts. When I queried it I was told that SMS were not included and that the salesperson had given me incorrect information. I don't believe this was a misunderstanding when I signed up. The salesperson spoke English and it was all very clear. Even if your contract does include SMS, make sure you don't send pictures. In Australia all texts are free, regardless of what you send. With 1und1 if you send anything other than plain text, or a text longer than 160 chars, they will charge you for it. I guess you get what you pay for, and 1und1 are cheap, but sting you every chance they get.

Terrible customer service. Daily connection problems, no chat support, only telephone, presumably so that there's no evidence. Do they not realise it's not always convenient to phone. an outdated mode of communication

Price increased by >10% with a decrease in service.

Save yourself the frustration and choose another provider🙄

I do have bad experience as well, they told me a month ago everything is ok and we will come to hookup your network and yup never heard anything again.. Called them today and they told me they don't think that i actually can pay for their network? huhh. and now they closed the vertrag without telling me lol.. Now i have ordered Telekom 500mbps :)

One star would be too much to award, facing a recent chain of events with this company and with it's customer service. As i was contacting them a few weeks in advance to report moving to another flat, the agent tried to sell me services and focused on that. Regarding moving, she said she will change the address on the system and all i have to do is just plug my router and use the WIFI. Two weeks before i moved i called to verify that the internet would be ready to use in the new flat. The agent (a different one of course) confirmed it appears on their system with the required date etc. To my surprise there was no internet in the new flat. When calling them they said NOBODY did anything about my request. This, after getting it approved by TWO different agents on the phone! Lesson: Never believe anything they tell you on the phone. Always ask for a written confirmation (Email or post). The farce didn't end there. Now being stuck without internet (which i also needed for work), they said they could only send a technician after two weeks. A few days later a letter came, saying they can't provide a 100 Mbps connection in the new flat. Only 50 Mbps is possible. Again one agent giving different and contradicting information than the other. Nobody takes responsibility. Being stuck without internet "is my problem". That was too much. I cancelled the contract with them. As i learned my lesson, i requested immediate written confirmation for the cancellation, which i got. Since then, i still get harrasing emails from them congratulating me for "returning" to them (which i didn't and will never do). An absolute disgrace of a service. 0 reliability on the phone. 0 responsibility taken. 0 ability to help fix the issue they created.

1. Order date: 09.09.2023 - till 12.01.2024 still no internet
2. 4 canceled contracts from 1&1 side because of poor support quality and mistakes they made
3. 2 visits of Telekom tech. support guy although everything was done correct from Telekom side on first visit(18.12.23) I have to wait till 12.01.24 just because 1&1 claimed Telekom has to come over one more time, which later turned to 1&1 mistake and 3+ weeks of waiting for me
4. Early cancelation of my old(Vodafone) internet contract on 18.12.23 because of 1&1 mistake and mess with contracts they created
5. 3 days without internet at all using my cellphone as only source of internet although i’m working from home and it’s critical for me
6. 30 euro paid to buy extra traffic in those 3 days
7. After 3 days 1&1 send me chinese LTE modem of bad quality which was losing connection every 2-4 hours and it was out of traffic every 2 days, so I have to call 1&1 every two days and ask for more traffic
8. 12.01.24 - 5 hours on the phone with 4 different 1&1 support guys. Two of them were not able to resolve the issue so what they did after 30+ mins of call they just hung up the phone and I had to start again from the beginning with another guy because they are not able to send you back to the support guy who knows your situation.
9. After they told me on 12.01.24 I have to wait more i canceled the contract
10. In the end i had to spend 75 EUR on good LTE modem and 35 EUR for a month contract with freenet to have LTE sim card for my modem

Resume:
5 months of waiting, 145 EUR of direct money losses, approx. 20 hours on the phone with 1&1 support, missed meetings and failed tasks because of poor internet quality of 1&1 LTE modem - this is what you can expect if you decide to become a customer.

1&1 build support which has 0 responsibility, the only goal of the support is to get rid of you and your problem. I talked to 25+ people and probably 2 of them said they are sorry that i was in this situation because of them the rest didn’t care, some were making it my fault. I think most of the positive reviews here are fake from 1&1 "friends & family".