1&1 - Internet & Mobilfunk Reviews 

they customer service is terrible, I can't log on to my control center and they charge bills that are not correct. terrible eperience

Had been a customer for over 3 years. Initial installation took 3 months. Now, moving an address has been very difficult despite the initial assurance that the internet will be moved on a certain date. Even upgraded to a higher speed. A phone call offered no solutions but to book an appointment in over a week's time.

The young man I talked to was very helpful and understood that I didn't understand all the instructions.
I wish everyone was as helpful as he was.

Service Center war am Telefon sehr hilfsbereit-u. informative :)
MfG F.Seuss

WORST INTERNET PROVIDER EVER, and I have lived in 7 different countries in 3 continents. This experience is for my house in the Munich metropolitan area, not in the middle of nowhere or in a forrest.

Long waiting times to speak to customer service who declines to assist you if you do not speak German and do not offer English speaking customer service at all, just hung up on you when you ask English assistance. UNACCEPTABLE #1.

After more than 3 weeks waiting (UNNACEPTABLE #2) still do not know when I will have internet and they switched off the temporary solution (UNNACEPTABLE #3, see below) without any prior notification leaving me with no chance to connect to internet from home. It could be another month (UNACCFEPTABLE #4) to have internett delivered at home so I simply cancel my contract without even having started it yet and a total waste of almost 4 weeks waiting (UNACCEPTABLE #5).

The service was hired on 21/6/2023 for a nominal speed of 250 Mbps. 1&1 advertises themselves as offering you connection to internet in 3 days and to achieve that they send you a temprary solution based on an LTE antena that, when at its best, it reached only 3 Mbps, with frequent glitches going wll below 100 kbps.

On 7/7/2023, a little more than two weeks after being with this temprary solution, they notified the technician to do the switch to the DLS would be at home on 14.76.2023 (24 days after signing the contract!!). The notice was coming with a threat (UNACEPTABLE #6): I had to be at home becuase if the tehnician showed up and he/she could not do the job because of lack of access to the plug at home and/or the phone junction box in my building, they would charge me the visit and re-schedule. As a consequence, I had to request a day off from the office becuase by that time I was already without any internet at hoem and I could not work remote. This is becuase on 12.07.2023 thesd people switched off the LTE-based temporary solution without offering any alternative. Total internet balckout.

On 14.07.2023 I waited for the technician who never showed up. At 4pm I received a cryptic SMS message claiming the swith was not possible for some unexplained reason and in two working days I would be recieiving a phone call (I guess in German, of course) to re-schedule. A few minnutes later I got a phone call from 1&1 and when I replied in English they hunged up on me in less than 5 seconds (UNACCPETABLE #7).

Save yourself a lot of frustration and time and go to a decent company. I cannot suggest an alternative but I can tell you 1&1 is certainly not in my category of decent companies, quite the opposite. Giving now a shot to Telekom who right on the moment of signing up for the contract already commits on a date to have the conection at home in 10 physical days, not ideal but lot better than 1&1.

The guy was very nice, helped me with everything promtly.

Everything was good with the service. I am very happy and grateful for the correct information and service.

It was great support from the executive and easy order

Patient, understandable explanation of the different services in both German and English and painless application process.

After canceling my contract, they just went ahead and started a new contract at the end of the period without consulting me, and started charging me monthly again. Only once I reached out did they cancel the new contract and refund my money. They also refuse to speak English over chat and phone. Overall a terrible experience and I wouldn't recommend to anyone.

The worst client support in my life!!!!!!! I spend 2 days calling them and waiting on the line for hours just to order new router because the old one don‘t work anymore. During the call client support manager made a mistake and ordered it to the wrong address, but in another 40 min of waiting on a line he told that he fixed the address. Today I was supposed to get my router after waiting for almost a week. And you know what? They send it to the wrong address!!!! Also he was communicating disrespectfully and laughed at me. If you hire such terrible people to your support, I don‘t even want to continue paying for your poor services.

Top Service, Top Support

This company is one big joke. They raised their bill by 5 euros overnight. They block users on fb for expressing negative opinions.

SPAM "filter" simply doesn't work. I spam hackers and spammers and they're back with a vengeance the next day.
I spam companies who litter my inbox with 2-3 messages per day, every day, non stop because their SPAM "filter" lets everything in.
Recently, they messed up even more, which resulted in not being able to receive emails from gmail, which was extremely inconvenient and on top of that, they put a message at the signing screen asking us to fix it (!!!), with instructions written by a 2yo.
I'd stay as far as possible from this horror.

The response was excellent

As I'm not a native German speaker, I asked if it would be possible to have it in English and everything went perfect - we arranged the best time for a call and I clarified all my questions.
Totally recommend the service.