The worst mobile internet provider in Germany. No coverage at home, stops working at train stations, no roaming for days when aborad despite paying for it.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
If you are trying to buy a contract Laptop with them, just be prepared for the worst experience. Their only interest is in the money you pay first. They took 3 weeks to deliver a laptop they had claim... See more
Company replied
I gave 4 stars for the ladies, doing a wonderful job at 1und1 customer service.... it has always been strange attitude with most men at 1&1 ... they hardly help or solve my complains or make me unde... See more
Had been a customer for over 3 years. Initial installation took 3 months. Now, moving an address has been very difficult despite the initial assurance that the internet will be moved on a certain date... See more
Company details
Written by the company
1&1 zählt mit rund 16 Millionen Kundenverträgen zu den führenden Telekommunikationsanbietern in Deutschland und bietet DSL-, Glasfaser- und Mobilfunk-Tarife mit flexiblen Vertragslaufzeiten und ausgezeichnetem Service an. Im Mobilfunk umfasst das Angebot faire und günstige Tarife mit bis zu 300 MBit/s 5G-Highspeed in einem modernen, bundesweiten Mobilfunknetz. Das 1&1 Mobilfunknetz basiert auf der neuartigen Open-RAN-Technologie und liefert messbare Vorteile bei Stabilität für Alltag, Pendeln und mobiles Arbeiten. Im Festnetzbereich bietet 1&1 DSL sowie Glasfaser. Die vielfach ausgezeichneten Tarife überzeugen durch leistungsstarke Gesamtpakete, die breite Verfügbarkeit, hohe Geschwindigkeiten und ein starkes Preis-Leistungs-Verhältnis kombinieren. Immer wieder in unabhängigen Tests bestätigt, ist 1&1 ist mit leistungsstarkem Netz, einfachem Wechselservice und ausgezeichnetem Kundenservice eine starke Alternative. Zusätzliche Vorteile wie die komfortable Online-Bestellung, eine Lieferung bereits am nächsten Tag und vieles Weitere runden das Angebot ab. Fragen oder Anliegen? 📱 Bestell-Hotline: 0721 / 9605727*📱 Kunden-Service: 0721 / 9600* *Anrufe zu Ihren Festnetzkonditionen, aus den 1&1 Netzen kostenfrei.
1&1 Internet AG
Written by the company
Contact info
Elgendorfer Straße 57, 56410, Montabaur, Germany
- 0721 9600
- info@1und1.de
- www.1und1.de
2.2
Poor
47K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The worst network provider
The most unstable network i can say that i have internet only half of the day and it's always slow.
For non german speaker you can't talk with the customer service and they hang the phone without even say goodbye.
Not recommended so bad
June 10, 2023
Unprompted review
Refused order without explanation
I ordered a sim card. After waiting two weeks, I got an email telling me the request was denied, without further information. Meanwhile, I got a new sim from a more reasonable provider.
June 1, 2023
Unprompted review
About the customer service assistant
Because the customer service assistant explained better to my knowledge
June 6, 2023
Unprompted review
Superb assistance!
The agent was very friendly. He took the extra mile in assisting by speaking in English and making sure that I am understood and well-assisted. Very happy with the agent's attentiveness and service management.
June 5, 2023
Unprompted review
Fantastic service
May 31, 2023
Unprompted review
SOFIA WAR TOLL!!!!!!!
May 31, 2023
Unprompted review
I felt great with 1 & 1 because it is…
I felt great with 1 & 1 because it is fast and affordable price. Also, the customer service are great.
May 25, 2023
Unprompted review
thank you so much Haker
May 24, 2023
Unprompted review
Worst experience ever!!
Worst experience ever!!! We just moved to a new flat in Frankfurt and the Internet speed dropped to 10mbps!! We called the support many times and complained they always stated that it's not true and we are receiving 50 and above mbps!!! When i showed the engineer the speed tests from different sources his conclusion was that there are too many users on the network when it's only my wife and I !!!! And now i can't even cancel my contract!! Would never recommend their services to anyone!!!
May 24, 2023
Unprompted review
Great customer service
Great customer service. I couldn't fill out the online application because the system didn't accept IBAN, I sent a chat message, the operator answered immediately, called me, spoke in English and finished everything.
May 23, 2023
Unprompted review
The worst ever!!
The worst ever!!! You make contract with 20€ and they take you every month 130 !!! For nothing!!!!😡🤬🤬🤬
May 14, 2023
Unprompted review
Problem with Customer Service
I have 1&1 DSL service and really wish there is a much better provider. There exists a splice in the line which is causing dropouts or dead service especially if there is a heavy rainfall. I did have the service go out a number of times and these are 1&1 customer service responses. "Das ist Leben" meaning 'that is life.' "The defect must be called within 6 hours" or "It's working now." I know that the line is managed by Telekom and 1&1 should issue a work request to Telekom to have the issue resolved. This is not being done. As long as customer service is not required and DSL is working then it's fine. There should be a much better provider. My dates of experiences varies and there have been others.
May 1, 2023
Unprompted review
this very good service
May 4, 2023
Unprompted review
Very good service!
I was pleased with the information provided by your service person. I am not sure, but I think he said his name is "Daniel Jansen" or similar. He explained everything very clearly to the "mature" person that I am! lol
May 3, 2023
Unprompted review
I had a problem with completing my…
I had a problem with completing my order and cancelleing my contract and reordering and I was helped so kindly through my confusion
April 20, 2023
Unprompted review
The worst experience ever
The worst experience ever. Called the customer service probably around 50times this month and each of consultant says something else. You need to call 5-6times in order to fix anything. 90% of them are not qualified.
April 17, 2023
Unprompted review
Top Service !!!!!
April 13, 2023
Unprompted review
Over 1 month waiting time for technician to come by
Had to cancel my contract as a local provider offers faster internet. Canceling during the first 30 days is easy but the one star rating is because it would've taken over a month for a technician to come by and activate. ONE MONTH!!!! Dear 1&1 people, we're already living in the 18th century here in Germany when it comes to internet availability but combined with such poor service is simply outrageous!
April 12, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.