23andMe has been one of the pioneering companies in the field. The things that they do may be different than ancestry, MyHeritage and other sites, but 23andMe does many things better than other sit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There were no OMG moments or surprises but it is really amazing how this service does a deep dive into me and my family history. I’ve enjoyed being able to take what I’ve gotten to my doctor in regard... See more
Pretty neat experience, it did what I needed. Gave 4 stars because they expect you to upgrade to a premium membership for almost everything. I could get more for my money on ancestry (hind sight and a... See more
I love the genetic updates and medical research reports. Relatives are getting to be too many. I'm not sure what a fourth or fifth cousin really is. That part is a little confusing.
Company details
Written by the company
23andMe is a leader in personal genomics, delivering advanced DNA testing that uncovers your ancestry, connects you with relatives, and provides personalized health insights—all through a groundbreaking and easy-to-use platform.
Contact info
United States
- www.23andme.org
3.6
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 24 hours
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Need more info on life 500-600+ years ago!
They update me often on new features and changes. Just wish there were more contemporary connections and more history on the life of those listed. Just general information on what their jobs and lives were like.
February 12, 2025
confusing
confusing, no help understanding the results and emails I got after were all about buying additional services when the first service purchased was never followed up. I wouldn't recommend
May 21, 2025
Doesn’t really tell me anything
Doesn’t really tell me anything, names people that are 4th & 5th relatives. Never heard of ant of these people
November 20, 2025
Reply from 23andme
Thanks for your feedback. We're here to help. Please give us a call at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 12pm Pacific Time.
You charged me money without my…
You charged me money without my permission in a really sketchy way.
October 29, 2025
Reply from 23andme
Thanks for your feedback. We're here to help. Please give us a call at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 12pm Pacific Time.
Crappy company
Crappy company. Very disappointed. Limited info. Too much time spent for limited info.
December 14, 2024
Great to connect with family too see…
Great to connect with family too see where we come from
February 14, 2025
Never received kit!
It’s been almost a month since I ordered my kit and I’ve received NOTHING. It’s been shipped twice and returned to the lab twice without any explanation as to why my kit couldn’t be delivered to my home address. Their AI customer care agent “Brian” just keeps asking me for a different address to ship my kit to, but I only have one home address? Where I receive mail from all mail couriers just fine. I’ve asked for a refund because this is just ridiculous at this point.
November 17, 2025
Unprompted review
Reply from 23andme
Thanks for your feedback. We're here to help. Please give us a call at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 12pm Pacific Time.
I cannot even log into the data
I cannot even log into the data. Something is wrong. Passwords etc...
October 29, 2025
Reply from 23andme
Thanks for your feedback. We're here to help. Please give us a call at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 12pm Pacific Time.
The product is all about upselling
The product is all about upselling, even once you have paid a lot of money for the initial service. Also, the links to Google and Google founders are so obvious... seems to pure marketing cash machine they are trying to create.
I FEEL THERE MUST BE MORE HONEST & MORAL COMPANIES OUT THERE DOING THIS SERVICE
November 13, 2025
Unprompted review
It’s amazing to see my origin but I do…
It’s amazing to see my origin but I do not recommend buying the premium membership.
December 18, 2024
I canceled this a year ago and you keep…
I canceled this a year ago and you keep taking money
October 29, 2025
Well written
October 29, 2025
Good for getting a baseline.
There were no OMG moments or surprises but it is really amazing how this service does a deep dive into me and my family history. I’ve enjoyed being able to take what I’ve gotten to my doctor in regards to my health outlook and have good discussions about diet and exercise of both body and brain.
November 10, 2024
All good
I am happy to see more ancestral things coming up and more additions to the health part of 23 and me. I enjoy seeing where my ancestors came from.
October 29, 2025
Close your account
23andMe filed for bankruptcy protection, being fined by UK and other regulators for a 2023 data breach, and announcing that the company is being sold. The data breach exposed customer information from millions of accounts, and the subsequent sale has raised privacy concerns for many customers. So I closed my account and asked for immediate deletion of all my personal details.
November 10, 2025
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