3D Broadcast Ltd Reviews 292

The microphone was with me the day after ordering and it's sounding great.

All items in stock and delivered promptly.

As mentioned above the guys were great to deal with on the phone. Notification of delivery dates were accurate and the product arrived well packed and in perfect condition

Fantastic customer service, speedy delivery and great prices. I'd highly recommend 3D Broadcast and will definitely be using them again.

put simply if you want a buy from a friendly, professional & knowable company don't go anywhere else!

We have purchased several items from 3D Broadcast Ltd, new and used. Their service has always been excellent with used items exactly as described. They are very experienced and provide really useful help in ordering the right equipment.

Best customer service I have received in years!!

Expected, and paid for next day delivery, three days on item that was stated in stock still not arrived. However, after a break down in comms an effort was made at Director level to resolve the issue, and suitable compensation agreed.

Great Service, thankyou

I bought the new Manfrotto D1 Backpack which is fantastic, but this companies customer service at least the guy who talked to me on the phone wasn't good, he was very rude both times I rang up to check on where my parcel was since I was never sent a tracking code, until I asked the second time. Shame I expected better from them.

Fast delivery. Very good after sales service on an incorrect item. Would recommend to friends.

Excellent service, with a personal touch, very surprised!

I've used 3D Broadcast before, but put them on the spot this time to deliver specific goods to NE Scotland fast. From the initial contact it only took 5min to confirm the goods could be obtained. I had the goods in hand by 2pm next day. Many thanks to Paul, Martin and the rest of the team.

Hi, I needed a replacement camera battery quickly as I have 8 videos to shoot over the next two weeks. I had problems finding a company with one in stock for immediate delivery. Paul from 3D Broadcast took my name and number and said he would call back in 5 minutes which he did. He had checked stock levels at IDX and said that if I wanted one for the following day he would drive over to IDX collect and ship it for delivery the following day. Which he did. Service doesn't get any better than this. 3D Broadcast will be my number 1 company to go to in future.

Premises: Last week I purchased a camera top light.
Once I received the item (one day later than it was supposed to arrive) I have immediately tried it.

There was nothing wrong with the product but since I was looking for a more powerful solution I thought about sending it back and buying something else instead, maybe more punchy.

When I phoned asking to return my item they informed me that since I opened the package and switched the light on, they had to take 20% off from the original price because the item had been used.

I tried to explain that I literally just switched it on just for a few seconds inside my house and the light is still in its original package, it doesn't have any signs of usage and there is no timer or shutter counter showing the usage but... no chances.

Now, I am not giving an opinion on their return policy or general service but the rudeness of their reply literally left me speechless.

The person I have spoken to was extremely rude, talking on top of me in an quite aggressive manner. Neither he apologized nor did he offer an alternative solution.

I did buy from other broadcast companies in the past and I have never been treated this way but after reading other old reviews here, I have realized I'm not the only one.

It is not a matter of quality of their products or about the efficiency of their service (in fact this is the only reason why I'm rating them two stars!).
They definitely need better manners over the phone.
Ever heard about "customer service"?

This is clearly the first and last time I have been dealing with them.
Appalled, disappointed.

It ws the first time I did business with them and I must say I'm more than happy!! Product arrived ultra quick and on the top with a better price compared with other competitors. I will buy from 3D Broadcast again!! Highly recommended.

I ordered 2 items from them. The first was sent immediately and arrived on time. The second was out of stock. The communication from the company was outstanding and they kept me updated all the time and answered my questions immediately and in a friendly manner. Would buy again and would suggest everyone buy from them as well

Excellent product and super fast delivery.

Needed a HD-SDI cable ordering quickly, the cable arrived the next day, in good packaging (though maybe they went overkill with it, as they shipped it in a box the size of an old cassette deck) The cable was great quality and overall it was just an easy experience, would totally recommend buying from them.

Ordered on a Monday morning, delivered in the morning the next day. Great service.