3D Broadcast Ltd Reviews 292

Great advise and ideas on completeing our PPU, and very budget orientated having found the best solution and with in budget very happy to send our next order there with out hesitation.

..They are very fast to answer when it's public
Not to the emails....

Really helpful.... would recommend them... Paul certainly went the extra mile.

I've dealt with a lot of online sellers for larger distributors, and I can't tell you how efficient 3D is in comparison.
Brilliant. Keep it up.

I needed something in a hurry and after a telephone enquiry I received a call 5 minutes later and was able to pick up the items the following morning after receiving a call to say they had received delivery from the supplier.

Excellent customer service all round.

Excellent transaction - all went smoothly and very good price too - worth mentioning that I placed my order between Christmas and New Year and they still managed to achieve a next day delivery - impressive customer service over the holiday period, many thanks.

I actually phoned up today asking where my product is that I ordered 4 days ago as I paid £15 for next day delivery but received nothing still as of yet. When I phoned up the person was extremely rude and would not let me even get a word out, instead he spoke over me and told me that my lights would be delivered on Monday.... I ordered an ME66 microphone not lights. If my order doesn't come by Friday I am requesting a full refund. I am absolutely disgusted in how I have been treated seeing as they have taken £142 out of my account with no product and not even an email to explain what is happening. That is the last time I will use their services. They definitely need better customer service and a better system for answering queries over the holidays, a voicemail or an email to explain that over the holidays they are closed would have been enough, not someone being abrupt on the second day of a new year.

Item arrived as promised. Good communication and great price!
I would thoroughly recommend 3D Broadcast.

good　but i dont know how to receive the invoice

AAA Service Great price off the internet, better than the manufactures price !

I've placed at least 10 orders with this company, including reservations. I find they are honest in predicting when items will arrive. I have found their advice many useful across cameras, lens, adaptors, sound and lighting.

this order seemed to arrive within a day or two of ordering. Great price and great service on the phone!

Great company with great delivery services and a very helpful customer services

Good fast service

A genuine pleasure and a re-assuring voice at the end of the phone. The products arrive on time and in great order at the best price we could find online.
We will definitely be back.

Quick delivery and good product!

I ordered a £252 daylight LED lamp, and without consulting me, an alternative, cheaper, bi-coloured LED lamp was sent out instead. I only discovered that it was a different product when I had completely unpacked it. No mention of this was given in the packaging or by email, and no offer was made to refund the difference until I called up to question what had happened.

The gentleman I spoke to was extremely rude and dismissive of my situation and did not once apologise about the alternative product being sent out. He very confusingly kept saying (words to the effect of) "the lamp you have is actually more expensive" when in black and white on the website it states that it is £18 cheaper than the one I wanted and had paid for. Despite me reminding him of this, he continued to make me feel I was being stupid as the lamp I had was absolutely "more expensive", which was just baffling! He repeatedly stated that a new price list would soon be coming out and that the bi-coloured lamp will then be more expensive. I can't fathom why this would be when a bi-coloured lamp gives out much less power, however if it is the case it was still completely irrelevant to my situation as these 'new' prices were not listed. His manner also suggested that the £18 difference simply wasn't worth me worrying about. The lamp I wanted was stated as being in stock on the website, however it turned out there was a 3 week lead time - if I had known this I would not have ordered it.

The salesperson did say I could send it back, however I needed the lamp for a shoot a couple of days later and did not have time to obtain the correct product elsewhere. He eventually agreed to refund the difference in cost but only when I requested it.

On checking the website today (2 weeks later) both lamps are listed at the original price, with the bi-coloured lamp still being cheaper. I am a former Picture Editor and know a lot of high profile photographers, if the salesperson had known this I doubt I would have been dealt with in this way. I will certainly never, ever use this company again and will not recommend them to any of my contacts.

I purchased an Anton Bauer charger and a couple of V90 batteries from 3D as they were the cheapest online, they were ordered in the afternoon and delivered by courier the next morning.
Very impressive service.

Good web site, easy ordering, fast dispatch, and updates from courier. Best price for product ordered. Would use again

I haven't a clue about lighting and equipment, they were most helpful with my inquiry.