3M Reviews 21

Such terrible customer service it is just unbelievable.
The staff here surely can't be getting paid to represent the company?

My daughter suffered a serious and life-changing skin injury after wearing the 3M 6100 half-face respirator – a product marketed at the time as ‘hypoallergenic’, but which is made from consumer-grade TPE, a material not sold or recommended for prolonged skin contact.

3M have now confirmed that they do not test this product for skin biocompatibility, and it is sold to consumers with no skin sensitivity warnings.

This mask was supposed to protect my daughter, but instead caused permanent facial damage. She is an acclaimed artist and does not want to be publicly associated with her injuries – which is why I am speaking out anonymously, as her parent.

3M have told us that she is “the only known case in the world” to suffer such harm. I find that extremely hard to believe, given that over 60% of the UK population experience sensitive skin or allergies.

If you or someone you know has had a reaction to this or a similar product, please visit or contact Skin Safety Watchdog on Facebook. We are trying to raise awareness and gather evidence to push for proper testing and clear warnings on face masks sold to the public.

This should never have happened – and it must not happen to someone else.My daughter suffered a devastating facial injury from the 3M 6100 respirator, which was marketed as hypoallergenic but made from untested consumer-grade TPE — not recommended for prolonged skin contact. 3M confirmed no biocompatibility testing and no consumer warnings. They claim no one else has ever had a reaction, despite 60% of the UK population experiencing sensitive skin. If you’ve had a reaction to this or a similar mask, please visit Skin Safety Watchdog on Facebook to share your experience. This should never have happened — and it must not happen again.

So bad. Faulty command strips, and their customer service tried to put the blame on me. I’ve let them know that after years of use, I will stop using them as I am clearly now incapable.

I’ve had these about 4 years, which might seem like a long time, but, they’ve actually been used about 50-60 times. 18 months after purchase, I was treated to some in ear electronic defenders, so the Peltors were used primarily when I took a guest shooting.
I went to put batteries in them today and they wouldn’t switch on. They’ve been stored carefully, without batteries installed and they appear to have given up the ghost.
There are a great many electronic, over ear sets available, at a much friendlier price.
They work well when they work, but are now a very expensive set of passive ear defenders. Definitely wouldn’t buy again, nor recommend.

Abosolutely appaling service. Firstly opened my account using a different account name where i could have quite easily ordered and not paid for. Secondly then amended my account but used a completely different invoice and delivery address which I could not amend. Thirdly managed to finally order £2k worth of goods to find out that they could not process it due to my account having outstanding items, although then received an email to state we do not have any outstanding items but they have canceled my order. They did eventually despatch my order 4 or 5 weeks late and have now sent me an urgent reminder for outstanding payment of the previous bills of which I do not have. Total mess of a company and I will never deal with you again. I will endeavour to talk all of my customers away from your products.

Waiting 6 weeks for a refund

Subject: Urgent: Refund Request Pending for Over Six Weeks

Dear 3m

I am writing to express my frustration regarding the ongoing delay in processing my refund of £4.32 for faulty hooks. The refund should have been issued on the 20th of May, following the claim that was signed on the 30th of April after six months of correspondence. The relevant case numbers are:

- 3M Case # 46395363
- 3M Case # 46519187
- 3M Case # 47048520
- 3M Case # 47296052
- 3M Case # 47391550

Despite waiting for over six weeks and making multiple follow-up inquiries, I have been repeatedly informed that the payment request has been sent to the payables department. Today, after calling a premium number for an update, I was told that the agent could not assist further, nor could they transfer me to payables or provide their contact details.

Could you please arrange for payment now? This delay is unacceptable, and I would appreciate your prompt attention to ensure the refund is processed immediately.

Thank you for your assistance.

Best regards,

Henry hardoon

FCA, FCCA, FAIA

Scotch Fix Mounting tape double-face extreme interior 12kg max - tried to mount a 7.5kg bathroom mirror on matt painted wall. Initially stuck then fell off wall 3 days later. Mirror broke and somehow managed to turn basin taps on and flooded bathroom. Followed instructions. Premium number means I did not call them. Terrible product that doesnt work. AVOID!

Had a vehicle professionally wrapped using 3m 1080 plum explosion film. The film is faulty and has scratches where it is lightly touched. Product clearly has no top protection or is faulty. This film is clearly not fit for purpose let alone vehicle wrapping which it is advertised for. After numerous emails and calls- 3m do not respond and keep sending computer generated emails. This has left me £2000 out of pocket and a further £500 for removal. Avoid this comany at all costs as their customer service does not exist.

Awful. I phoned up for product advice and got stung for £7 as it was a premium rate call.

Do not contact 3M via the 08705360036 phone number.
It is a premium rate number.
£8 phone bill. Disgusting.
3M should be ashamed about this.

Bought a 3M9332PP AURA face mask,Considering these things are supposed to protect you, with the elastic snapping at the staple point shortly after I started using it, it is quite shocking. No option to get a refund on Amazon?

I've used a few, Scott Aviva 40, JSP Force 8 Tycoon, 3M 6000 and 7500 but the greatest Half Mask ever is the HF-800sd. It has the smoothest profile so sits well under a full face shield and the voice diaphragm is a MUST, it elevates this mask from merely very good to simply the Best. I can't tell you how perfect this halfmask is.

What a bunch of bandits!. Who charges for applications support for technical products? I even congratulated them on them having a person I could talk to. They didn't warn that this call was chargable.

Avoid At All COST
Right this rubbish should be taken out of the market place I am so annoyed with product I want to speak about it to sum it up its a useless waste of money and will damage your wall and not to mention whatever you hang on. Trust me don't touch the stuff. Ive made a complaint to trading standards also.

Jesus wept.... I rang for advice on one of their products (solar window film) and ended up with an £8.00 phone bill....

Be advised that this contact number for 3m - 08705360036 is basically a premium rate call!!!

Why do companies resort to highway robbery? I shall avoid their products in the future in the hope that their medievil policies will eventually bankrupt them.

(I know I should have checked before I called but ...... )

:(

3M first developed and sold PFOS and PFOA, the two best-known PFAS compounds when it knew that these chemicals were accumulating in people’s blood for more than 40 years.

Profits before people.