4bathrooms Reviews 

592
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Originally bought a full bathroom suite from these guys 10 years ago. It still looks great today. I managed to crack the front panel and unfortunately they no longer stock the item. No issue they supp... See more

Rated 3 out of 5 stars

Purchased the product easily enough and was informed payment had gone through successfully by pay pal! Then no communication or invoice or anything from 4bathrooms! Even when I phoned them they got d... See more

Rated 4 out of 5 stars

I wanted to install a new shower door as we were having leaks from the shower curtain, ordered the door online got a very good price and an extra (unexpected) discount so good deal. installed in a cou... See more

Rated 4 out of 5 stars

4Bathrooms good to deal with, delivery company very good. Furniture heavy duty, nice finish but assembly let it down, had to re drill a drawer runner to level it up, one of handles had a stripped thre... See more

Company details

  1. Bathroom Remodeler

Information provided by various external sources

4bathrooms launched as a new online bathroom retailer in September 2011. Since then, 4bathrooms has grown to become one of the largest independent bathroom retailers in the UK with thousands of satisfied customers. Our excellent reviews are testament to our ongoing commitment towards offering the lowest prices along with outstanding customer support. We check our competitor's prices daily to ensure our customers receive the lowest prices, even during our competitor's sales.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

592 reviews

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4.4

All reviews

(592)

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Rated 5 out of 5 stars

Recent purchase from 4bathrooms

Very helpful when I phoned with a query. Arrived in excellent condition and on time despite the bank holiday weekend. They phoned to confirm the delivery and gave option of am or pm. Great service.

April 10, 2015
Unprompted review
Rated 4 out of 5 stars

EXPERIENCE GOOD, QUALITY NOT 100%

4Bathrooms good to deal with, delivery company very good. Furniture heavy duty, nice finish but assembly let it down, had to re drill a drawer runner to level it up, one of handles had a stripped thread but I did not bother 4Bathrooms as I had a self tapper that did the job. Linen basket only loosely secured so it fouled on the door stop preventing the door opening if it slid to one side, had to re drill and move bracket over to prevent this.

April 9, 2015
Unprompted review
Rated 2 out of 5 stars

Very slow delivery

Over a week since order and dispatch and still nothing

April 6, 2015
Unprompted review
4bathrooms logo

Reply from 4bathrooms

Hi there,

I can see from our records that you ordered your item on 29th March and our couriers initially attempted delivery on 1st April - this is within the 3 to 5 working day delivery window specified for the shipping option you selected.

Our couriers reported the driver was unable to access your property on the 1st April to deliver the item; arrangements were therefore made with yourself to deliver your item today (7th April). The driver has been requested to call you when he is en-route to ensure he is able to access your property and deliver the item you ordered.

Please note that we were unable to arrange re-delivery sooner than today due to the Easter holiday period (Good Friday to Easter Bank Holiday Monday). Also, we do ask to be notified of any restrictions or obstructions to delivery vehicles in our Terms & Conditions of Sale; a link to a downloadable copy of this (in PDF format) was provided in the order confirmation email that you received at time of order.

We can provide a tracking link from our couriers to confirm the above delivery dates upon request.

Regards,

Rated 5 out of 5 stars

Happy customer

Great prices and a very good service. Satisfied and happy. Would recommend to others.

March 22, 2015
Unprompted review
Rated 3 out of 5 stars

650mm Classic Bathroom Vanity Unit White

4bathrooms was best price I could find for this unit and free delivery was a real bonus, so more than happy with that. Said 5-7 days delivery on website so was not expecting soon & was awaiting delivery info. However without any notification at all by text, phone call or email arrived few days later at 7.15pm in evening & luckily we were at home & husband was in, as needed to carry up to 2nd floor flat! Unit & basin were really well wrapped with bubble pack around body & sides but not at the top, which was open to cardboard box & soaking wet. Courier didn't have time for us to open & check so signed for as "not seen". On opening bubble pack the whole vanity unit cardboard box and basin cardboard was sopping wet and inside, the actual vanity unit was also dripping with water & even instruction sheet inside unit was soaked & put on radiator to dry out. Seemed as though packages had been left out in a real downpour. Spent some time drying unit with cloths and kitchen roll. Left in warm room overnight and next day was relieved that all seemed ok & we didn't need to return it. Guess it shows these units are reasonably resistant to water damage! Emailed 4bathrooms right away for feedback but didn't receive reply. Pleased with unit now it is fitted but It's a real shame if the lack of delivery info and poor condition of the unit when delivered was down to the courier, as it reflects on 4bathrooms.

March 20, 2015
Unprompted review
Rated 5 out of 5 stars

Great Prices and customer services quick delivery

Not just an online company, but a telephone customer service who were very quick to answer and help with my queries. The delivery was free and fast...and the item came preassembled!!!!!

Would recommend them and use them again myself.

March 10, 2015
Unprompted review
Rated 1 out of 5 stars

no reply to my inquiries and bad after sale service

I bought vanity unit and it did not fit my bathroom, I called to return but they said to contact by email as it was online sale, depited my repeated emails, no reply I got

March 6, 2015
Unprompted review
4bathrooms logo

Reply from 4bathrooms

Hi there,

I have looked into the email correspondence we received from yourself. In your second message you indicated that you had also sent a message to us via eBay; our support staff therefore passed all your correspondence on to our eBay support team as they assumed that was where you had purchased the vanity unit from. As you had actually purchased the vanity unit from our main website and not from our eBay store our eBay support team were unable to locate your order to provide assistance.

As per our terms and conditions you can either arrange to return the vanity unit yourself to receive a full refund or, alternatively, we can arrange collection of the vanity unit and we will refund your order in full less the cost of the collection once the item arrives back to ourselves.

Regards,

Rated 4 out of 5 stars

Value for money

Excellent stock of modern bathroom facilities. Very fast delivery. Prices very competitive.
The only negative point was poor feedback on technical enquiries concerning kits supplied.
I would certainly buy from here again,if required

March 4, 2015
Unprompted review
Rated 5 out of 5 stars

Good quality product with great price

I've been recommended 4bathroom by the contractor working on my house. Got the shower, shower enclosure, wash basin, toilet and vanity units all from the shop. Good quality products and delivery service was great. All very satisfying with much better price than most other DIY stores. Very happy about my bathroom now.

March 1, 2015
Unprompted review
Rated 5 out of 5 stars

new bathroom in white

very pleased with quality,delivery and service. I bought bath,sink with cupboard underneath,toilet, and cubicle shower.prices were very competitive. had to change toilet pan which was cracked but changed with no hastle. would recomend

February 27, 2015
Unprompted review
Rated 5 out of 5 stars

Stock availability great and fast delivery

Able to supply an item from stock that many couldn't because manufacturer out of stock. Evening phone call answered with promise of following day check on stock, prompt confirmation of availability and order dealt with rapidly with free quick delivery completed on day promised. Would definitely recommend this supplier and would use them again.

February 14, 2015
Unprompted review
Rated 4 out of 5 stars

Shower doors

Very quick delivery. Sturdy shower doors, only problem, insufficient screws supplied and grub screws required for handle so not loose.

January 23, 2015
Unprompted review
Rated 5 out of 5 stars

Good product, on time.

Well built product that was as per the description. Easy to order and the delivery was next day even though it was ordered at 12.30pm .

December 4, 2014
Unprompted review
Rated 5 out of 5 stars

GREAT SERVICE AND DELIVERY

Cant fault the service and the delivery driver was superb and could not do enough to accommadate our wishes. thanks again Alan.

November 27, 2014
Unprompted review
Rated 1 out of 5 stars

Unhelpful and at times rude customer service!

Quadrant shower cubicle purchased online, once home realised the box had already been previously opened and re-sealed. Metal trim to shower cubicle was damaged (scratched and dented). Telephone call made to company, discussed issue with a 'lady' who was unhelpful & rude, addressing me as 'love'. My partner visited the shop and the person there was very helpful but I think you should address the issue of customer service with whoever it is that takes phone calls. She advised me that she is the manager which I find very hard to believe and if she is I would suggest her manager send her on a customer service course to learn how to address customers appropriately. This company was recommended to me by family & friends who have used it previously but I'm afraid my experience this time would prevent me from recommending in the future. Thank you though to whoever changed the product without question in store.

November 19, 2014
Unprompted review
4bathrooms logo

Reply from 4bathrooms

Hi there,

Our records indicate that you purchased your enclosure online and opted to collect from our store during checkout.

All customers choosing to collect are offered the opportunity to inspect their goods prior to taking them and, whether the customer accepts the offer to inspect their goods or not, the customer must sign a copy of their invoice to indicate they have received their goods in perfect condition before our warehouse staff will release their goods. We do hold a signed copy of your invoice indicating that you received your goods in perfect condition.

We do this for all customer collections as we cannot be held liable for any transit damage where customers have transported goods themselves. The signing of the invoice indicates the transfer of risk from ourselves to the customer; this is necessary for ourselves as a bathroom retailer as many of the goods we sell contain tempered glass, ceramics or glazed/polished finishes that require care to be taken during transit.

I can see from our records that a member of staff agreed to exchange the affected part in-store as a gesture of goodwill but please understand that we were under no legal obligation to do so. If you had opted for the free delivery option when ordering all risk would have remained with ourselves up to 14 calendar days following delivery as per the terms and conditions displayed on our website.

I'm sorry you feel we did not provide a satisfactory experience but I hope the points raised above provide some clarity.

Rated 5 out of 5 stars

SIMPLY THE BEST

Ordered vanity unit on line, within a day i was contacted by the company to advise me that the unit i had ordered was out of stock.
However they could offer me a simlar size and shape of unit with very minor changes.
We accepted this and within 3 days the unit was delivered and we are delighted with the quality for the price we paid
This was no mean feat as we live in the far north of Scotland and delivery was free whilst other companies offering a similar product wanted to charge ADDITIONAL £45.00 for REMOTE LOCATION!!!!
Dennis Bremner

November 15, 2014
Unprompted review

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