4bathrooms Reviews 

592
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Originally bought a full bathroom suite from these guys 10 years ago. It still looks great today. I managed to crack the front panel and unfortunately they no longer stock the item. No issue they supp... See more

Rated 3 out of 5 stars

Purchased the product easily enough and was informed payment had gone through successfully by pay pal! Then no communication or invoice or anything from 4bathrooms! Even when I phoned them they got d... See more

Rated 4 out of 5 stars

I wanted to install a new shower door as we were having leaks from the shower curtain, ordered the door online got a very good price and an extra (unexpected) discount so good deal. installed in a cou... See more

Rated 4 out of 5 stars

4Bathrooms good to deal with, delivery company very good. Furniture heavy duty, nice finish but assembly let it down, had to re drill a drawer runner to level it up, one of handles had a stripped thre... See more

Company details

  1. Bathroom Remodeler

Information provided by various external sources

4bathrooms launched as a new online bathroom retailer in September 2011. Since then, 4bathrooms has grown to become one of the largest independent bathroom retailers in the UK with thousands of satisfied customers. Our excellent reviews are testament to our ongoing commitment towards offering the lowest prices along with outstanding customer support. We check our competitor's prices daily to ensure our customers receive the lowest prices, even during our competitor's sales.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

592 reviews

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4.4

All reviews

(592)

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Rated 4 out of 5 stars

looks lovely

the instruction booklet for fitting was completely unreadable - blurred printing, took 3 bathroom fitters to try and assemble.
As purchased for 50% it makes it good value for money

July 25, 2013
Unprompted review
4bathrooms logo

Reply from 4bathrooms

Hi Mr. Watts,

Sometimes the instruction documents supplied by the manufacturer can be slightly blurry or illegible due to the volumes they are printed in. We will happily supply an original copy via email or post if this is the case.

I'm glad you are pleased with the quality of your enclosure and you should enjoy many years of use as it is supplied with a lifetime manufacturer's guarantee.

Regards,

4bathrooms.

Rated 5 out of 5 stars

Better than we hoped!

We ordered everything we needed for ou new shower room, including fitted cupboards, and chose 4bathrooms as it was cheapest. Believing you get what you pay for, we thought it would be a bit 'budget', but were very plesantly surprised by the good quality of the units. Everything is very well finished, with no rough edges. Delivery was very quick - ordered Monday afternoon, delivered first thing Wednesday, and everything there, with no damage. Excellent all round!

July 25, 2013
Unprompted review
Rated 5 out of 5 stars

Quick, Easy and cheapest online

4bathrooms came up much cheaper than anywhere else even the big online bathroom names were a fair bit more expensive, although 4bathrooms didnt have the wide range the others have.

No hassle, delivery arrived when stated unlike some other big companies I used who messed me about.

July 24, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent in all ways

Excellent service. I ordered on-line and forgot to add an item. I emailed them that night to ask them to add it to the order and they called me first thing the next morning to take the order. They successfully added and all the order came together very quickly. I thought the fact that I had ordered online, then emailed a separate order, there might be some delay or mistake, but they got everything exactly right. Very good value for money

July 21, 2013
Unprompted review
Rated 2 out of 5 stars

Disappointing

Paid extra for next day delivery & whilst bath arrived, the kegs/stand didn't.
Not a great customer service experience when I called and then told it would be 2 days before they would arrive. Not good when tradesmen were coming the next day to fit! After complaining was offered £25 refund

July 15, 2013
Unprompted review
Rated 3 out of 5 stars

Bad delivery service

My on line buying experience was spoilt by the delivery service. We bought a shower screen for my daughter who lives on her own in a flat on the first floor. The delivery service would not deliver to her flat and would not take away the wood pallet.

Very disappointed and may stop me buying again.

July 11, 2013
Unprompted review
4bathrooms logo

Reply from 4bathrooms

Hi Ms. Ireland,

Deliveries are to the first external door of the property only. This is due to the carrier's insurance policy not covering damage to the property itself nor the property's contents.

This policy is inline with the carriage terms of most online retailers where large or heavy items are being shipped and is the reason we ask for a contact telephone number during checkout - the carriers telephone in advance to book a delivery slot so the necessary arrangements can be made (unless overnight delivery has been selected during checkout).

We ship the majority of items containing glass or ceramics on pallets as we have found this to be the best solution for avoiding breakages during transit.

We do specify our shipping terms in our terms and conditions:

3.5: As soon as you have accepted delivery of and signed for the goods you accept full responsibility for them. Our drivers are authorised to deliver goods to the address listed on the order only. Note that delivery is to the first exterior door of the property only. Goods will not be delivered without a signature unless this has been authorised by the person named on the order in advance. If prior authorisation has been given to deliver the goods without a signature the goods become the responsibility of the person named on the order at the point of delivery as if the goods had been signed for.

Rated 1 out of 5 stars

One star as I couldn't rate 0.

Shocking, truly shocking.

Ordered a Doc M Pack from these guys for a job. What arrived was a miss matched pile of junk and wrong or missing parts. When I complained and asked for a new one to be dispatched asap as it was holding the job up. First they asked for pictures to prove it, took and age to respond and then they said they'd collect the wrong one and return the money. Not bothering to tell us when the guy was coming to collect it so that he turned up while the box was still on site was pretty much the final straw.

Avoid at all costs.

July 6, 2013
Unprompted review
Rated 4 out of 5 stars

Good price, good service

As we had been let down by our previous supplier, it was with a little bit of concern that we tried a new supplier. 4bathrooms were as good as their word with delivery date and time, unfortunately a small piece on the pump was broken ( probably heavy handed courier) however 4bathrooms supplied the replacement part and we received it the following working day. It was also nice to be able to speak to a human being and not some faceless idiot at the end of an e-mail address. Will use again without hesitation.

July 5, 2013
Unprompted review
Rated 5 out of 5 stars

Speedy service, brilliant!

Ordered Sunday, desptached Monday, delivered Tuesday. Excellent service. I did call on the Monday as I hadn't received a despatch confirmation (sometimes get nervous with online purchases), girl on the phone was nice as pie and confirmed despatch and delivery dates.

July 3, 2013
Unprompted review
Rated 1 out of 5 stars

wrong item sent

I ordered a tap pull down. for my kitchen @ £50 you delivered an electric sweeper ! I then had to go out and bye another that day because kitchen fitters were @ my door to fit my kitchen. you exchanged the tap day after but it was too late i was gonna send the tap back but the fitters offered me the money for the tap as they were gonna fit on another job lucky YOU

June 28, 2013
Unprompted review
4bathrooms logo

Reply from 4bathrooms

Hi Mr. Akbar,

I believe you may have confused 4bathrooms with another company as your order with ourselves contained a shower enclosure and an easy plumb kit. There were no taps on your order and we do not sell electric sweepers so we could not possibly have sent one!

Please feel free to contact us on 0844 8 222 444 if you need to discuss any details about your order or to clear up any confusion.

Regards.

4bathrooms.

Rated 3 out of 5 stars

good price service could have been better

Could not understand speech of delivery man!

Lady on desk could not recall i had spoken to earlier on day of delivery!

June 22, 2013
Unprompted review
4bathrooms logo

Reply from 4bathrooms

Hi Mr. Needham,

The driver who delivered your order is from Wolverhampton and only delivers local orders in the West Midlands, Staffordshire and Warwickshire regions. This is the first time anyone has brought any difficulty in communicating with him to our attention.

All of our sales staff should be able to recall notes on an order provided they are given the name and/or order number from the sales invoice. If you feel you have experienced poor customer service from any of our staff please let us know and we will look into the matter further.

Regards,

4bathrooms.

Rated 5 out of 5 stars

Fantastic products, great price and speedy delivery

We ordered our bathroom furniture on line which was quick and hassle free. The website is very clear and easily accessible. We quickly found exactly what we needed and ordered it.

It came within a week and was delivered by a really helpful friendly guy.

The products are top quality at fantastic prices. We saved a fortune.

I would have no hesitation recommending 4 bathrooms to anyone.

June 20, 2013
Unprompted review
Rated 5 out of 5 stars

Good 4bathrooms.

Past experience has led me to be wary of on-line bathroom retailers. Glad to say that this one turned out to be really good - order placed at noon on Sunday, goods delivered 08.30 Following Tuesday, well packaged, no damage, no problem.

June 18, 2013
Unprompted review
Rated 3 out of 5 stars

Poor customer service

I purchased a toilet, received when said, on installing found a missing part to the cistern, rang on 3 occasions with no answer, sent 2 emails no reply and still waiting.

June 14, 2013
Unprompted review
Rated 3 out of 5 stars

Lack of communication

We placed the order which was straight forward. I called them to check all was ok because I placed order on a bank holiday Monday. The lady said yeah everything's fine u will receive a call by end of the week to confirm a delivery date. That didn't happen! I had t make 4 further calls , no- one called me despite being assured someone would . Finally after voicing my dissatisfaction and poor first impression I was called back after 10 minutes and told order would be with me the next day on fri 6th June ! Good job it was my day off ! Otherwise that would have meant yet another delay .

June 13, 2013
Unprompted review

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