4gadgets.co.uk Reviews 

14,908
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and condition of the products, often noting that items appear brand new or even better than expected for their grading. Many appreciate the competitive pricing, finding good deals and higher trade-in offers compared to other places. The delivery service is frequently highlighted for its speed, efficiency, and clear communication regarding postage and tracking. However, some customers also noted issues with product condition not matching the description, such as receiving phones with unexpected scratches, dents, or even a completely flat battery. A few other people also felt that the delivery service did not meet expectations, with instances of delayed delivery or being charged for premium services that were not provided. There were also mentions of receiving the wrong phone model or experiencing issues with trade-in offers being significantly lowered due to alleged non-existent problems.

What people talk about most

Product

People report positive experiences with product, often noting that items, especially phones, arrive in... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently receiving phones in excellent or... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the swift and prompt delivery... See more

Service

Consumers find service to be positive, with many reviewers describing it as exceptional, excellent, and... See more

Price

Customers consistently note positive experiences with price, often finding clear, competitive, and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

always bought phones from this retailer never had problem always good product at good price. Bit disapointed on this occasion as box was ripped and phone wasnt in packaging properly (looked like every... See more

Company replied

Rated 5 out of 5 stars

Super experience from start to finish. Website is easy to use, prices are clear and competitive with no add ons at the final checkout. Large selection of items. Very fast dispatch with excellent comm... See more

Company replied

Rated 5 out of 5 stars

Yet another fabulous experience & service provided by 4 Gadgets which has again been 'above and beyond'.Fantastic quality IPhone15 for my son for Christmas..promptly delivered with an additional up t... See more

Company replied

Rated 5 out of 5 stars

Recently was quoted for a trade in of £70 after a couple of other places offered considerably less. Agreed to trade in and received prepaid postage label within 24 hours. Packed and dispatched to 4gad... See more

Company replied


Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Electronics Store
  4. Telephone Company
  5. Used Computer Store

Written by the company

Here at 4gadgets we pride ourselves on selling quality items at great prices. As an experienced seller in the mobile phone and tablet industry over the last 5 years we know what our customers want and we make sure we provide. Our strict quality assessments of each unit make sure that every item we sell is exactly as described. If we say a handset is in pristine condition, the handset will be in pristine condition. In the unlikely case you ever do have an issue, or you would like any further information, our dedicated and friendly customer service team are always here to help. You can contact us Monday-Friday between 9.00am-5.00pm on 0800 111 4458 or alternatively via email any time at sales@4gadgets.co.uk

4gadgets

Written by the company

365 Day Warranty
We are so confident we offer the best quality gadgets that we even offer a 30 day money back guarantee and a whopping 365 day warranty exclusive when ordering direct only.
Free Tracked Returns
If you are unhappy at all with your purchase simply pop the gadget back in the packaging, put it in the pre-paid returns envelope found in the box and pop it in the post back to us. Simple as that! Very simple, fully tracked, insured and best of all FREE!
Free Next Day Delivery
As we use FREE next day delivery couriers, we can guarantee all orders received before 3pm will be delivered the next working day (UK only).
Weekend Delivery
If you really need your item delivered over the weekend, fear not, as we can organise this for you. Just let us know on the order page and we can make sure your item is delivered on Saturday or Sunday- whatever you prefer!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.7

All reviews

(14,908)

139 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price and service time after time

This is the third time I've bought a phone from 4gadgets and it won't be last.
All 3 phones have done well and were in much better than expected condition.
Phones have always arrived next day and they don't charge you for postage. Great work 4gadgets I'll be back.

June 5, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Many thanks Tom, we really do appreciate all our customers.

Thank you so much for your kind review.,

Kind regards
4gadgets

Rated 5 out of 5 stars

The phone arrived next day and was in…

The phone arrived next day and was in excellent condition with a new charging cable and a sim pin. The process was painless and they did just “what they said on the tin”. If there was a raised eyebrow it was that the phone colour was different but I’m not bothered about that. It works perfectly “so far” so I have no issues whatsoever. Nice work.

June 4, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello Steve,

Thank you for your review.

Please contact us on sales@4gadgets.co.uk and we will gladly assist with tis issue.

Kind regards
4gadgets

Rated 5 out of 5 stars

p20pro cash back

Gave me a good value for trading in my huwaei p20pro.

June 18, 2025
Unprompted review
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello Tom,

Thank you for trading in with us.

We hope you found the process straight forward.

Kind regards
4gadgets

Rated 5 out of 5 stars

Good service

This was my first purchase of a refurbished phone, previously I have bought new. I purchased a Samsung S23 Ultra which arrived on time. The condition was Excellent with no marks except a small scratch by the USB port.
The phone worked perfectly except the moisture error in USB kept coming up and it would only work with one lead and then only one way up and everything I read suggested a USB port hardware error. I returned the phone and it was replaced and it is currently working as it should. The returns communication could be improved.
I also traded in my old Samsung and the process worked really well and the communication was really good.
I would use the company again.

May 15, 2025
Unprompted review
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Thank you Jon, we appreciate your feedback.

Please do not hesitate to contact us if you require assistance.

Kind regards
4gadgets

Rated 5 out of 5 stars

A surprisingly professional experience

A surprisingly professional experience. Packaging, delivwry, communication description. All in all, a superb quality purchase. Ticked Good, it is like new. A beautiful Samsung S23 plus better than expected. Buy with confidence.

June 2, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Thank you for such positive feedback Busy Mum!

Kind regards
4gadgets

Rated 5 out of 5 stars

Service was quick and easy

Service was quick and easy
Item got to me at better than promised quality

June 2, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Thank you for taking the time to leave a review.

Kind regards
4gadgets

Rated 5 out of 5 stars

Phone arrived quickly

Phone arrived quickly, & was in pristine condition, as ordered

June 1, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello Joy,

Thank you for your order.

Great to hear you are pleased with your purchase.

Kind regards
4gadgets

Rated 5 out of 5 stars

Upon receipt of a refurbished handset…

Upon receipt of a refurbished handset of Excellent grade that was bought from 4gadgets, I found out that it has wide scratches on the screen. I have contacted 4gadgets to inquire whether it is normal for this grade and they kindly agreed to exchange it. The process of communication and exchange was smooth and quick and I received another handset within another few days. 4gadgets has covered the expenses of the return. The team was supportive and collaborative.

June 1, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello Aliona,

Thank you for your email.

We are glad we could resolve this issue speedily for you and once again apologise this issue occurred.

Kind regards
4gadgets

Rated 5 out of 5 stars

Great service

Great service, swift delivery.

June 1, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Thank you for the feedback!

Kind regards
4gadgets

Rated 5 out of 5 stars

Amazing!

Fast delivery. Bought a S24 plus graded excellent condition. Phone has arrived and looks brand new. Working perfectly.

June 15, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello William,

Thank you for your order, glad to hear that you are please with your Handset.

Kind regards
4gadgets

Rated 5 out of 5 stars

This is the 2nd phone I have bought…

This is the 2nd phone I have bought from 4gagets and I can't be more satisfied with the quickness and quality of the phones 10/10

June 13, 2025
Unprompted review
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello Toran,

Thank you so much for purchasing from us again.

Kind regards
4gadgets

Rated 5 out of 5 stars

Wouldn't bother with prestige I've had two

Wouldn't bother with prestige I've had 2 excellent and they were both spot on

May 29, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello,

We are glad to hear you were pleased with the grade of device you purchased.

Kind regards
4gadgets

Rated 5 out of 5 stars

Overjoyed with purchase

I received my S23 Ultra and was overjoyed with its condition, considering I only chose "fair" in my options. It arrived looking like a brand new phone and it definitely out performs my S22 Ultra. Excellent condition, Excellent customer care and super quick delivery.

May 29, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Thank you so much for the lovely review.

Kind regards
4gadgets

Rated 5 out of 5 stars

Always have a good experience.

Always have a good experience with this vendor. Bought and sold phones without hassle.

May 29, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello Warren,

We appreciate your return customer and feedback.

Kind regards
4gadgets

Rated 5 out of 5 stars

Reliable phones, great customer service

I've bought 2 used/refurbished phones in the past 3 years from 4gadgets. The delivered phones are as described - "pristine" really look "as new" - and have proved totally reliable. Their customer service is also excellent - very responsive & helpful. And their promised 30 day no quibble return policy is exactly that - I returned a phone using their prepaid return label (before buying a different model) and they refunded in full within a few days.

June 9, 2025
Unprompted review
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Thank you for your order and review.

Kind regards
4gadgets

Rated 5 out of 5 stars

Easy to use website,product came…

Easy to use website,product came promptly,well wrapped and condition was as described. So far phone is working very well. So very pleased and happy to recommend 4gadgets.

May 24, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello David,

Thank you for your order.

If you encounter any issues, please contact our friend CS Team who will be glad to assist.

Kind regards
4gadgets

Rated 1 out of 5 stars

⭐️ 1 Star

I ordered an S23 Ultra in "excellent condition", but it arrived with a permanent circular mark on the screen, right where the fingerprint scanner is. It looks like the previous owner used a screen protector with a cut-out, and over time that area became worn. It’s very noticeable and definitely not consistent with an "excellent" grading.

There are also scratches around the frame (which I could overlook), but the screen issue makes the phone feel used and flawed, not refurbished to a high standard.

I’ve contacted 4gadgets through both their contact form and email, but so far, I haven’t received a response. I’m hoping they’ll resolve this quickly, as I’d really like to get this sorted.

June 6, 2025
Unprompted review

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