Be careful when applying a discount code, it declines the first payment for absolutely no reason and then when you click to pay again it’s removed the discount code and they won’t refund you it. Very... See more
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Disgusting customer service! I returned 2 items and get a refund for only one, they tell me the item returned in a condition that does not meet the requirements outlined. No photo proof, no money bac... See more
Their customer service is extremely supportive and helpful. Despite the fact that the quality of clothing products they offer is excellent as well.
I just ordered the Lemon Knitted Short Sleeve Maxi Dress, and wanted to say how happy I am with the dress. The quality is great, the colour is beautiful. I wanted a stretchy dress that I could wear... See more
Company details
- Women's Clothing Store
- Clothing Store
- Couture Store
- Fashion Accessories Store
- Outerwear Store
- Swimwear Store
Information provided by various external sources
4th & Reckless is all about documenting those timeless moments - what you’re wearing, who you’re with and what you’re doing. It is for the women who are unafraid to take risks, who forge their own way and who chase their own success. At 4th & Reckless, we offer women’s clothing and footwear. It is our mission to design head to toe looks that inspire women to embrace their style in all aspects of life. We mix classic tailoring with key trend pieces. With numerous possibilities, it’s not about one look. It’s about how you style it.
Contact info
Manchester, United Kingdom
- customercare@4thandreckless.com
- www.4thandreckless.com
LOVE TO KNOW WHERE MY ORDER IS!!!
Well order was due to be delivered to me on 24/11/22 by Evri,but there was a delivery exception whatever that’s meant to be???
When you look @ Evri website says any deliveries will be next day!
Well the 25/11/22,26/11/22& 27/11/22 have been & gone still no idea where my order is!!!
Can’t get any reply from 4th&reckess either where my order is!!!!!
Not a happy customer all I want is my order which I placed & paid for!
November 27, 2022
Reply from 4th & Reckless
Hey Jill,
Thank you for leaving a review, apologies you are experiencing issues with your order💔
I can see our CC team is investigating this with Evri for you, please bear with us whilst we try and resolve this.
Many thanks,
Katie
4th & Reckless
worst customer service ever.
worst customer service ever.. it should take 3-6 working day and it has been 15 WORKING DAYS and my order hasn't arrived yet.. Besides that I'm sending emails and no one is answering me and they are deleting all comments from instagram regarding these matter
November 24, 2022
Unprompted review
Reply from 4th & Reckless
Hey Laura,
Thank you for leaving us a review & we apologise you are unhappy with our service.
We have been inundated with queries and are working our way through them all as quickly as possible, our CC team has responded to your query now🤍
Kind regards,
Katie
4th & Reckless
Do not order anything from this company…
Do not order anything from this company you cannot contact them they don’t reply to you email and your left with good that are no use to you
November 17, 2022
Unprompted review
Reply from 4th & Reckless
Hey Pauline,
Thank you for leaving us a review, I can see our CC team has been corresponding with you on this issue.
Please can you respond to there latest message💕
Kind regards,
Katie
4th & Reckless
Do not order from this company
Do not order from this company. I have sent over 4 emails trying to sort out two returns parcels as their returns portal has been broken for god knows how long and they do not respond. I had to result in instagramming them which then lead to a response. I then sent back two items which I am still yet to receive a refund for, if ever. And the blazer I wore for the first time- two buttons fell off. Expensive items and poor quality with absolutely awful customer service/ communication. Do not order from here EVER
November 17, 2022
Unprompted review
Reply from 4th & Reckless
Hey Georgina,
We are really sorry to hear about this experience and would like to offer our apologies.
I can see that we have been in touch with you over socials & since resolved this for you X
Kindest Regards,
Katie
4th & Reckless
Poor quality clothes and slow slow…
Poor quality clothes and slow slow delivery (despite advertising free NDD)
November 16, 2022
Reply from 4th & Reckless
Hey Hannah,
Sincerest apologies you are unhappy with our service💔
Please note as it is the Black Friday / Festive season they're are delays with deliveries, if you are still experiencing issues please contact us directly on customercare@4thandreckless.com and we will look into your order for you.
Kind regards,
Katie
4th & Reckless
Loved the blouse but ran a little to…
Loved the blouse but ran a little to big so emailed 4th RECKLESS and Kate responded very quickly and I was able to return without issue.
Will reorder once I have been refunded
November 14, 2022
Reply from 4th & Reckless
Hey Elizabeth,
Thank you so much for sharing your positive experience with us. We are so glad that you loved shopping with us & we were able to help! X
Many thanks,
Katie
4th & Reckless
First time I used you
First time I used you, I’m older than your target market. The sequinned shirt is beautiful, fits lovely. Ordered and within a week it was delivered.
November 10, 2022
Reply from 4th & Reckless
Hey Amanda,
Thank you for taking the time to leave us such a nice review. We are so glad that you loved shopping with us & loved the product our team will be super happy! X
Many Thanks,
Katie
4th & Reckless
First time ordering with these guys
First time ordering with these guys - selected next day delivery. That was 6 days ago and I still haven’t received my parcel.
I contacted customer service after day 2. They replied letting me know that they were looking into it and they’ll come back to me asap - I chased again on day 5 and still no response. Definitely won’t be ordering from them again
November 16, 2022
Reply from 4th & Reckless
Hey Kelsey,
We are really sorry to hear about this experience and would like to offer our apologies.
I can see that we have been in touch with you regarding this matter to follow it up for you X
Kindest Regards,
Katie
4th & Reckless
Great stuff!
Excellent product (chosen from good range of women's clothing) ...... decently priced .... and quickly delivered.
Thanks!
November 15, 2022
Reply from 4th & Reckless
Hey James,
Thank you for taking the time to leave us such a nice review. We are so glad that you loved shopping with us! X
Many Thanks,
Katie
4th & Reckless
Bad customer service
I’m trying to send it back to get a smaller size
The order number is wrong and there is no answer from the company
November 9, 2022
Reply from 4th & Reckless
Hey Ida,
Sincerest apologies you are unhappy with our service, we have had an extreme increase in queries and try our best to get back to everyone as soon as possible💕
We are aware that our Rebound Returns portal isn't working and this is why we have temporarily switched to Royal Mail Returns instead.
You can now create a free return label with Royal Mail. Please see the link below and enter '4th & Reckless' in the 'Pick Your Retailer' box, then follow the steps and generate the label. Once the label is created, Royal Mail will email you with a QR code, or you can print out the label.
https://www.royalmail.com/track-my-return/pick-a-retailer
Many thanks,
Katie
4th & Reckless
black oversized sequin shirt
Lovely black oversized sequin shirt. Needs a cami underneath but looks fabulous
November 7, 2022
Reply from 4th & Reckless
Hey Robert,
Thank you for taking the time to leave us such a nice review.
We are so glad to hear these amazing comments! The team here at 4th & Reckless is thrilled to hear such good feedback. X
Many Thanks,
Katie
4th & Reckless
Average satisfaction
Lovely clothes, not the best quality. I found the dresses to be too short for size M. Small upper body and curvy bottom. The models on their socials are tall skinny girls with suuuper long legs and I couldn’t relate at all. Dress would lift up while i was walking around the house trying it on..
November 11, 2022
Reply from 4th & Reckless
Hey Mon,
We are grateful that you took the time out to leave us a review. I will pass this on to the team, as your feedback with help us improve in the future! X
Kindest Regards,
Katie
4th & Reckless
Can’t wait to order again 🤩
Amazing quality, everything feels so expensive and the pieces are gorgeous one offs that I’ve never seen anywhere else 🤩 Customer service got back to me really quickly when I had a question about sizing. I got loads of compliments when I wore my 4th & Reckless dress out, will definitely be making another purchase x
October 29, 2022
Reply from 4th & Reckless
Hey Jade,
Thank you so much for your lovely review! We are so glad you had a positive experience with shopping with us💕
Kindest Regards,
Katie
4th & Reckless
Great quality, fit and style
I managed to get exactly the outfit that my daughter wanted for Christmas - a dark-coloured trouser suit with a waistcoat - which I couldn’t get anywhere else online or on the high street. The delivery speed was excellent. The items were carefully packaged and both look and feel great quality. They fit beautifully. Everything was exactly as I’d hoped for. I will definitely buy from this company again.
November 4, 2022
Reply from 4th & Reckless
Hey Hayley,
Thank you so much for your lovely review! The 4th & Reckless team will be so happy with your comments. ❤️
Kindest Regards,
Katie
4th & Reckless
Reply from 4th & Reckless
Hey Farwa,
Thank you for your review and I’m sorry to hear about your bad experience. I can see that our dedicated Customer Care team have reached out to you to assist with this matter. X
Kind Regards,
Katie
4th & Reckless
Beautiful skirt but way too short and…
Beautiful skirt but way too short and I’m only 5ft 1
November 3, 2022
Reply from 4th & Reckless
Hey Sarah,
We are grateful that you took the time out to leave us a review. I will pass this on to the team, as your feedback with help us improve in the future. X
Kindest Regards,
Katie
4th & Reckless
Customer care ignores my emails and so I can't return expensive item
I have been trying to return an expensive jacket for two months now. At first the support was very friendly and responded immediately. They et me know that there was a problem with returns and you would let me know when it was fixed. However, it has been two months and I still have not been able to return it. I have sent multiple emails asking for help but now the customer service does not even respond to my emails. This is incredibly unprofessional, rude and disappointing. A problem with returns is of course a possibility but the fact that the customer care is not even responding to my emails anymore, and therefore I cannot return an expensive item, is not acceptable.
November 9, 2022
Unprompted review
Reply from 4th & Reckless
Hey there,
We are sincerely sorry you aren't happy with your experience with 4th & Reckless, due to a technical error that occurred while we were updating our returns system, our international returns have not been working correctly. This has caused a high volume of customer service requests, which we are working through and getting back to you all as soon as we can.
Our new international returns system will be in place very soon, so that all of our customers will be able to send their parcels back to us.
Thank you for your patience, we’ll be in touch with each customer as soon as this is fixed! x
I’ve emailed 3 times
I’ve emailed 3 times , over a week ago.
Bought 3 items and need to return a smaller size but the item number is saying wrong so I can’t get a return label.
Customer care just saying we will be in touch
1 week later still waiting to send back the trousers and I go away on Monday so very frustrating
November 2, 2022
Reply from 4th & Reckless
Hey Jeanette,
Sincerest apologies you are unhappy with our service, we have had an extreme increase in queries and try our best to get back to everyone as soon as possible💕
We are aware that our Rebound Returns portal isn't working and this is why we have temporarily switched to Royal Mail Returns instead.
You can now create a free return label with Royal Mail. Please see the link below and enter '4th & Reckless' in the 'Pick Your Retailer' box, then follow the steps and generate the label. Once the label is created, Royal Mail will email you with a QR code, or you can print out the label.
https://www.royalmail.com/track-my-return/pick-a-retailer
Many thanks,
Katie
4th & Reckless
Extremely poor customer service
I sent a message about returns over a week ago and have still heard nothing. I'm stuck unable to return an item because the system isn't recognising my order ID. Really unimpressed with service so far & hoping someone will contact me ASAP to fix this.
November 8, 2022
Reply from 4th & Reckless
Hey Deborah,
Sincerest apologies you are unhappy with our service, we have had an extreme increase in queries and try our best to get back to everyone as soon as possible💕
We are aware that our Rebound Returns portal isn't working and this is why we have temporarily switched to Royal Mail Returns instead.
You can now create a free return label with Royal Mail. Please see the link below and enter '4th & Reckless' in the 'Pick Your Retailer' box, then follow the steps and generate the label. Once the label is created, Royal Mail will email you with a QR code, or you can print out the label.
https://www.royalmail.com/track-my-return/pick-a-retailer
Many thanks,
Katie
4th & Reckless
Worst experience with a company
I have been reaching out since September 24 2022 for a return due to a defective item and other items that don’t fit. I was told their return portal is down and will be fixed and they would extend my return date until then. Return portal has been down for 2 months now and no matter how much I reach out, customer service won’t respond. They don’t uphold their return policy and will dodge any real way of solving the issue. They are essentially stealing your money. Do not order from this company ever because they have poor quality products and a sketchy/ nonexistent return process.
November 4, 2022
Unprompted review
Reply from 4th & Reckless
Hey Gina,
We are sincerely sorry you aren't happy with your experience with 4th & Reckless, due to a technical error that occurred while we were updating our returns system, our international returns have not been working correctly. This has caused a high volume of customer service requests, which we are working through and getting back to you all as soon as we can.
Our new international returns system will be in place very soon, so that all of our customers will be able to send their parcels back to us.
Thank you for your patience, we’ll be in touch with each customer as soon as this is fixed!
Katie,
4th & Reckless
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