www.4x90.com Reviews 385

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Have been buying from 4x90 for about 10 yrs. Always happy with the speed of service and flexibility on custom mounts etc. Quality of products is good. As with any picture frames you 'get what you pay... See more

Rated 5 out of 5 stars

Goods- photoframes- were despatched quickly,excellently packed, and with an option of reporting any breakage if it occurred.. Time of delivery was sent via mobile phone, to within an hour, and ca... See more

Rated 5 out of 5 stars

Their prices are more than reasonable and the goods arrive promptly. Framing can be so expensive and for craft items where the more expensive framing options would price them out of the market the fr... See more

Rated 5 out of 5 stars

Good choice of colours and materials, in both pre and custom made frames. Obviously, custom made sizes are a bit more pricey - and I needed two of these as the posters were rather irregular sizes, but... See more

Company details

  1. Art Supply Store

Information provided by various external sources

We are 4x90.com, the UK's leading picture, poster and photo frame supplier! We have been an established frame supplier for 20 years and in those years have grown from a small local business to an online based company shipping frames nationally and internationally. 4x90.com offers a huge range of products including ready made and made to order frames, we sell business to business but we are also open to the general public and will happily ship to your customer, client or even your friends and family on your behalf! We offer a next day service on most of our ready made frames, and will even text or email you to let you know when your shipment will arrive, or you can track your order on line! We can also offer framing/fulfilment services for your pictures or prints, simply send us your artwork, and you will receive it back in your frame of choice, fully shrink wrapped and corner protected! At 4x90 we sell and manufacture anything from a basic clip frame, professional looking Aluminium frames, made to order wooden frames, custom card mounts and ornate frames, to outdoor Snap frames, A-boards and display items. We have huge stocks, large ranges of products as well as a manufacturing team that work hard to ensure your bespoke product is exactly what you have been looking for! Our main aim is to offer a great service and product at a low price! Our friendly team are available on the phone to help you, or you can order via our easy to use website. We have frames available to buy in packs, or individually and our unique custom framing programme allows you to design your own frame which we will then make to order! So whether your budget is as low as £1.00 per frame or if the sky is the limit, we will do our utmost to meet your requirements in terms of size, colour, style, material and lead time! Our clients come from every sector of business alongside picture frame wholesalers and retailers, within this broad range, we have recently supplied ...


Contact info

4.9

Excellent

TrustScore 5 out of 5

385 reviews

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Rated 5 out of 5 stars

Excellent experience

I looked on the website, found exactly what I was looking for. Ordered it and it came when they said it would. What more could I want. Frames are just what I wanted.

September 17, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent value for money

These frames are excellent value for money and speed of delivery and packing was exceptional.
If you're looking for a standard frame then there is absolutely nothing wrong with the budget frames that I purchased.
Would recommend this supplier
Thanks

September 17, 2015
Unprompted review
Rated 5 out of 5 stars

Quick & efficient

Ordered in the afternoon and received the frames the next morning. Good value frames for the money.

September 9, 2015
Unprompted review
Rated 2 out of 5 stars

Great service, poor product

I ordered 10 basic black picture frames, the cheapest I could find on the website. Delivery was extremely fast, the package arrived undamaged and the frames were well-protected, but when I unwrapped them every one was broken at one corner. Fortunately a dab of araldite fixed them up again, but shouldn't really have to resort to that. Even though these were cheap frames, better quality control is needed...

September 2, 2015
Unprompted review
Rated 4 out of 5 stars

Great frames, but slightly damaged on arrival

I ordered the frames and they came with next day delivery, which I was pleased about as I needed them urgently. Upon arrival two frames were slightly damaged. I've just accepted them as they are, but next time if I reorder I will return damaged frames.

August 27, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I ordered 2 frames and they arrived 2 days later. Unfortunately one was slightly damaged in delivery (the packaging was damaged), I sent an email with photo and instantly a replacement was sent out.
No quibble and excellent polite service. Thank you.

August 24, 2015
Unprompted review
Rated 5 out of 5 stars

Clip Art Frame

The product was exactly as described and was delivered on time. It was a surprise and pleasure to deal with such a friendly and customer orientated business. I would definitely recommend your company tio my friends and would use you again

August 19, 2015
Unprompted review
Rated 2 out of 5 stars

Poor customer service

I ordered frames and mounts from 4x90 from their website stating clearly that I needed them by a particular date. I have the following observations:
1) The website is poorly designed and difficult to use.
2) The mounts were supplied by Cotswold Mounts and the frames by 4x90 themselves. I was surprised that the order was split in this way because it was not stated clearly on the website.
3) Cotswold Mounts certainly got the message about the deadline (I know that because it was relayed back to me by them). 4x90 on the other hand claim to have no record of the deadline and cannot supply the frames in time which will have a direct negative impact on my business. No refund (either full or partial) has been offered.
4) I asked to speak to someone in management but nobody was available for two days. At the time of writing this review on the second day after my call, I have not had any contact from 4x90.

I regard this whole situation as unacceptably poor customer service and will think very hard before using this organisation again.

August 19, 2015
Unprompted review
www.4x90.com logo

Reply from www.4x90.com

We are sorry you feel this way. Our website clearly states on each product what the delivery timescale is - Mounts are 3-5 working days & this particular frame you purchased is 10 working days. Your mounts were produced from another warehouse to the frames on this occasion and can advise that it was a particularly quiet day that day so they were produced and sent straight away. If goods can be made quicker they will be. On receipt of your order there is no note advising that the goods were required by a particular date. Please see your confirmation order email and you will see that there is nothing stating this information. Should it have been on the order we would have called you to advise that the frame would not be available and an alternative frame would have been offered to suit your needs.
You called the office Monday 17th August requesting an update to your order, we advised the frames would be with you early next week as they were currently in production. You then advised us that they were required Wednesday 19th August which was the first we knew of this. We apologised that they would not be with you and explained that they were made to order and take 10 working days as advised on our website. You demanded to speak with the Manager who we explained was out of the office until Wednesday, you then bullied us and demanded that if no-one called you by the end of Wednesday, you would leave bad feedback. Today is Wednesday and yes at 9.50am no-one had called you but you have already left your bad feedback. Thank you.

Rated 5 out of 5 stars

Good quick service

Goods- photoframes- were despatched quickly,excellently packed, and with an option of reporting any breakage if it occurred..

Time of delivery was sent via mobile phone, to within an hour, and came when o=predicted. An easy transaction for me.

August 18, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

My frame arrived on specified day and is excellent value for money

August 17, 2015
Unprompted review
Rated 5 out of 5 stars

Good services

Simple website to use, quality of product great, and very reasonably priced. Delivery also as promised, no complaints here.

August 13, 2015
Unprompted review

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