7 Continents Travel Ltd Reviews 

880
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and professional staff, who are often described as helpful, friendly, and always available to assist. Many people highlight the smooth and easy booking process, noting that arrangements for flights, hotels, and visas are handled with care and efficiency. Reviewers frequently appreciate the consistent follow-ups and guidance provided throughout their holiday journeys, ensuring peace of mind. However, some customers also noted issues with misleading information regarding travel details, such as stopover times, and felt that the company sometimes blamed airlines for their own mistakes. A few other people also felt that customer service was unprofessional, citing a lack of communication, support, and proper resolution when problems arose.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highlighting the brilliant service, customer... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Booking process

Customers consistently note positive experiences with the booking process, finding it smooth, easy, and... See more

Holidays

Reviewers highlight positive aspects of holidays, with many expressing satisfaction and recommending the... See more

Customer service

Clients share positive opinions on customer service, with many praising the supportive, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb service! Highly recommended. Brother Awan arranged a last minute umrah trip for me and my children during the Christmas holidays. He did a fantastic job arranging everything to our requirements... See more

Rated 5 out of 5 stars

We used 7 Continents Travel for Umrah during the month of August 2025. We a family of four went for 10 days. Shayan Bhai gave us a amazing package which included BA direct flight to Jeddah which i... See more

Company replied

Rated 5 out of 5 stars

I knew Samy from last year who had done my reservations last year for me as I had done my research well too This year I was pleasantly surprised that I called and got to speak to him immediately a... See more

Company replied

Rated 5 out of 5 stars

This is the second time I’ve booked my Umrah package with Awan from 7 continents travel and he has always been so helpful and amazing. He knows exactly what I want and delivers without any issues. Aw... See more


Company details

  1. Travel Agency

Written by the company

7 Continents Travel Ltd is one of the largest travel organizations in the UK employing over 100 staff globally, in Wholesaling and Business Travel sectors. We are dealing our clients online and waiting for their call 24 hours a day, 7 days a week, and 365 days a year. We are also acknowledged as best traveling service providers among worldwide travelling community, our specialized traveling services along with best accommodation facilities are prime element of our professional goals. We are proud of our infatuation for travel, gratifying experiences and first class customer contentment by our unique traveling amenities. We also offer special air travel guide services for our esteemed clients and make them up to date concerning hottest offers of more than 150 airlines to save their money. ATOL protected Travel Agency.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

880 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(880)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

The communication with Awan during this…

The communication with Awan during this process made everything super smooth and easy for our umrah booking. He was always ready and available to contact if we had any questions and he made sure all of our transfers were arranged and ready. Alhamdulilah a great experience.

December 28, 2025
Unprompted review
Rated 5 out of 5 stars

This is the second time I’ve booked my…

This is the second time I’ve booked my Umrah package with Awan from 7 continents travel and he has always been so helpful and amazing. He knows exactly what I want and delivers without any issues. Awan responds to me in a very efficient manner and answers any queries I have. Awan is my go to person and I can’t recommend him enough.

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

It is my second travel with 7…

It is my second travel with 7 continents travel and hadi bhai manages everything perfectly and i never ever had any issues. I will recommend this travel company. I am planning again with my friends on umrah and i am so satisfied.

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

Affordable package and exceptional service

Booked my umrah trip through brother Hadi, was very helpful and honest in his dealings.
He gave me the best prices cheaper than other agents.

The process was made very easy and smooth, the service from all aspects was exceptional, flights, visas, and hotels, complete package.

They also make contact through out the trip to ensure your journey is flawless.

I would recommend them and would definitely use them again.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

I booked a family holiday to Morocco…

I booked a family holiday to Morocco were I sent my wife and kids and this company made my mind at easy by firstly getting me a great deal for the holiday and secondly helping me step by step with holiday.
Shazad who was my travel agency guy he called me to check if the got the flight on time, when they checked in and when they flying the same thing he was amazing I was so calm through everything because of shazad first class service

December 18, 2025
Unprompted review
7 Continents Travel Ltd logo

Reply from 7 Continents Travel Ltd

Respected Mr. Olad, Thank you so much for your kind words!
We’re really happy to know you had a great experience.
Your support and feedback truly mean a lot to us.

Looking forward to serving you again soon!

Rated 1 out of 5 stars

Brothers and sisters please stay clear…

Brothers and sisters please stay clear from this travel company. I dealt with Taimoor for my Umrah Package for a family of 8. On initial enquiries all seemed wall, the hotels were selected alongside the flights. It was agreed the payments would be split into 2 payments, and paid within 30 days. Once the first payment was made, Taimoor did not communicate at all, and all communication was non existence, I was constantly chasing him up for the travel tickets, which took 2 weeks to get. After that the hotels we agreed for the pacckage, Taimoor refused to book and demanded full payment despite agreeing initially to allow 30 days to make the payment. I made the payment but still no hotels were booked. Constantly chasing him up for updates, the full amount for the package was paid, yet he did not book the hotels. Only to advise me the medina hotel is fully booked and we have to change the hotel! I complained and raised this with management and external agency, after a few days i managed to get the hotel i paid for. The transfers between hotels, airports and zirats were always late. The initial experience with this company was awaful and extremely stressful. I would not recommend this company to anyone.

UPDATE:
A complaint was made to a senior management you are perfectly aware of who I am, No action was taken, Tamioor was not professional and provided an appalling service. I would never use this company or its subsidiarys ever! PLEASE STAY CLEAR FROM THIS COMPANY NOTHING BUT STRESS.

December 10, 2025
Unprompted review
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Reply from 7 Continents Travel Ltd

Dear Passenger,

Can you please contact us by phone or email and provide the relevant details regarding your concern. Without any specific service issue or supporting evidence, it is unfair to post a negative review and goes against consumer protection guidelines.

Thank You.

Rated 5 out of 5 stars

Hamza is very intelligent and helpful…

Hamza is very intelligent and helpful travel consultant he is matching very impressive travel quote for the customer and also he is very keen and focusing on the customer his attitude is very polite and way of communication is very good

August 8, 2025
Unprompted review
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Reply from 7 Continents Travel Ltd

Respected Mr. Naveed, Thank you so much for your kind words!
We’re really happy to know you had a great experience.
Your support and feedback truly mean a lot to us.

Looking forward to serving you again soon!

Rated 5 out of 5 stars

I had great experience with the…

I had great experience with the company.they made my umrah booking really easy.i have been supported from start to end.Anwan has been really helpful and friendly.I would definitely recommend it to family and friends.

November 25, 2025
Unprompted review
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Reply from 7 Continents Travel Ltd

Respected Ms. Fathiya, Thank you so much for your kind words!
We’re really happy to know you had a great experience.
Your support and feedback truly mean a lot to us.

Looking forward to serving you again soon!

Rated 5 out of 5 stars

I performed Umrah in late November and…

I performed Umrah in late November and it was an unforgettable spiritual experience. The travel agency provided excellent service throughout the journey. Everything was well-organized, from the airport pick-ups to hotel arrangements and transportation between holy sites.

The staff were polite, helpful, and always available when needed. They ensured that we were comfortable and guided us smoothly during every step of the our umrah. The overall experience allowed us to focus on worship and enjoy the peaceful atmosphere of Makkah and Madinah without stress.

I am grateful for the opportunity and happy with the service provided. I would definitely recommend this agency to anyone planning to go for Umrah.

November 22, 2025
Unprompted review
7 Continents Travel Ltd logo

Reply from 7 Continents Travel Ltd

Respected Mr. Mohamed, Thank you so much for your kind words!
We’re really happy to know you had a great experience.
Your support and feedback truly mean a lot to us.

Looking forward to serving you again soon!

Rated 1 out of 5 stars

If there was 0 stars that would have…

If there was 0 stars that would have been more suitable for these guys. They ruined my mothers Umrah, these guys are professional liars and will make you feel helpless once they have your money. These people trap you by their fake 5* reviews and once they have your money then that's it they change their tunes. These so called religious people are the most corrupt by adding HAFIZ in front of your name does not make you good or better. Giving the Ummah a bad name all for money!!!

November 6, 2025
Unprompted review
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Reply from 7 Continents Travel Ltd

Dear Passenger,

Can you please contact us by phone or email and provide the relevant details regarding your concern. Without any specific service issue or supporting evidence, it is unfair to post a negative review and goes against consumer protection guidelines.

Thank You.

Rated 1 out of 5 stars

Avoid!!

I was completely misled by this company, I have messages with their agent who confirmed a stopover and total flight time of 7 hours.
The actual booking was for a 14 hours stop over alone! As you can imagine this was very distressing for my elderly family members travelling with me to Umrah.

I raised this concern weeks before the flight but as I had already handed over my money they were of no help.

Despite 2 agents admitting their mistake over the phone, their manager refuses to acknowledge the error and blames it on the airline. Regardless my dealings were all with the agents and so I would have expected them to deal with it.

Even when we did reach Jeddah, we had to wait 45 minutes for the driver to arrive and would not reply to any messages meaning we had to purchase a sim card to buy data and contact the UK and call him on his number, and then on our journey from Makkah to Medina the driver refused to take us to the right hotel, we had to call the UK and get further confirmation so that the driver would drop us off at the right place. It completely ruined what should have been a very special experience.

Do not use this company and if you do triple check all details and ensure you have it all in writing.

November 6, 2025
Unprompted review
7 Continents Travel Ltd logo

Reply from 7 Continents Travel Ltd

Dear Passenger,

Can you please contact us by phone or email and provide the relevant details regarding your concern. Without any specific service issue or supporting evidence, it is unfair to post a negative review and goes against consumer protection guidelines.

Thank You.

Rated 5 out of 5 stars

I'm very happy to book my umrah…

I'm very happy to book my umrah package for this company they really did good service!

November 15, 2025
Unprompted review
7 Continents Travel Ltd logo

Reply from 7 Continents Travel Ltd

Respected Mr. Sharifa, Thank you so much for your kind words!
We’re really happy to know you had a great experience.
Your support and feedback truly mean a lot to us.

Looking forward to serving you again soon!

Rated 1 out of 5 stars

Frauds don’t give your money

I recently booked a flight package through this agency, and unfortunately my experience was very disappointing. At the time of booking, I was clearly informed that the total travel time—including the stopover—would be about 7 hours. A week before my trip, I discovered that the stopover alone was actually 14 hours, not including the flight time.

I contacted the agency immediately to get this corrected, but they refused to acknowledge any mistake and placed the blame entirely on the airline. Despite showing them the information I was originally given, they offered no support or solution.

Based on my experience, I felt misled and unsupported during a stressful situation. I personally would not book with this company again, and I encourage others to double-check all details carefully before committing.

November 6, 2025
Unprompted review
7 Continents Travel Ltd logo

Reply from 7 Continents Travel Ltd

Dear Passenger,

Can you please contact us by phone or email and provide the relevant details regarding your concern. Without any specific service issue or supporting evidence, it is unfair to post a negative review and goes against consumer protection guidelines.

Thank You.

Rated 5 out of 5 stars

Once again a fantastic service received by Awan…

Once again a fantastic service received by Awan, he's managed booking for previouse Umrah trips also and he always provides a great service. Hes always available to help in any way possible.
Once again thank you and I wouldn't hesitate to recommended.

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

A heartfelt thank you to Awan brother…

A heartfelt thank you to Awan brother for organizing everything seamlessly from start to finish. My Umrah journey went smoothly, from departure to return, and I truly appreciated the excellent hotel services as well as the punctual pick-up and drop-off arrangements. I’m glad I chose your travel agency—especially since I was initially hesitant due to the many scams out there. Your professionalism and reliability have given me complete peace of mind.

November 19, 2025
Unprompted review
7 Continents Travel Ltd logo

Reply from 7 Continents Travel Ltd

Respected Shilpina, Thank you so much for your kind words!
We’re really happy to know you had a great experience.
Your support and feedback truly mean a lot to us.

Looking forward to serving you again soon!

Rated 5 out of 5 stars

Truly Exceptional Umrah Experience with…

Truly Exceptional Umrah Experience with 7 Continents Travel!

From start to finish, my Umrah journey with 7 Continents Travel was absolutely seamless and stress-free. The entire process — from choosing flights and hotels to visa arrangements and ground transport — was handled with the utmost care and professionalism.

A special mention goes to Danish, who went above and beyond to make our pilgrimage truly special. His support was available 24/7, and he constantly checked in to ensure everything was going smoothly — even after we had arrived in Madinah! He offered valuable tips and advice without us even having to ask, and it really showed how dedicated and sincere he was about making sure our experience was perfectIt’s rare to find such genuine, attentive service these days, and 7 Continents Travel truly exceeded all expectations. I wholeheartedly recommend them to anyone planning their Umrah or any other journey — you’ll be in the best hands possible.

We stayed at Pullman Zam Zam in Madinah close to masjid nabwi ( 2 mins walk ) great comfy hotel loved it. In Makkah we stayed at Anjum hotel a very big hotel about 5 minute walk into Haram .
Hotels you can choose yourself and Danish will take care of the rest , he really takes the stress out of all the planning leaving you to pack get ready and prepare mentally for your journey.

Thank you, 7 Continents Travel, and especially Danish, for helping make our spiritual journey so memorable and worry-free. 🌙✨

October 30, 2025
Unprompted review

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