7 Continents Travel Ltd Reviews 

881
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently mention that the entire booking process is remarkably smooth, well-organized, and handled by helpful staff members who offer exceptional support from start to finish. People really appreciate the dedicated assistance provided for their trips, noting that agents remain polite, professional, and constantly available to answer any questions along the way. Some reviewers were not happy with the communication, mentioning frustrating difficulties when trying to resolve problems or address concerns. Other customers also noted that customer support became inadequate when unexpected changes occurred or when they needed fair resolutions for their travel arrangements.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient communication, smooth... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are cooperative, attentive,... See more

Booking process

Consumers find booking_process to be positive, highlighting smooth and hassle-free experiences supported by... See more

Holidays

Customers had positive experiences with holidays, expressing satisfaction and a willingness to travel with... See more

Customer service

Users describe positive interactions with customer service, highlighting brilliant assistance and follow-up... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb service! Highly recommended. Brother Awan arranged a last minute umrah trip for me and my children during the Christmas holidays. He did a fantastic job arranging everything to our requirements... See more

Rated 5 out of 5 stars

We used 7 Continents Travel for Umrah during the month of August 2025. We a family of four went for 10 days. Shayan Bhai gave us a amazing package which included BA direct flight to Jeddah which i... See more

Company replied

Rated 5 out of 5 stars

I knew Samy from last year who had done my reservations last year for me as I had done my research well too This year I was pleasantly surprised that I called and got to speak to him immediately a... See more

Company replied

Rated 5 out of 5 stars

This is the second time I’ve booked my Umrah package with Awan from 7 continents travel and he has always been so helpful and amazing. He knows exactly what I want and delivers without any issues. Aw... See more


Company details

  1. Travel Agency

Written by the company

7 Continents Travel Ltd is one of the largest travel organizations in the UK employing over 100 staff globally, in Wholesaling and Business Travel sectors. We are dealing our clients online and waiting for their call 24 hours a day, 7 days a week, and 365 days a year. We are also acknowledged as best traveling service providers among worldwide travelling community, our specialized traveling services along with best accommodation facilities are prime element of our professional goals. We are proud of our infatuation for travel, gratifying experiences and first class customer contentment by our unique traveling amenities. We also offer special air travel guide services for our esteemed clients and make them up to date concerning hottest offers of more than 150 airlines to save their money. ATOL protected Travel Agency.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

881 reviews

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4.6

All reviews

(881)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

I knew Samy from last year who had done…

I knew Samy from last year who had done my reservations last year for me as I had done my research well too
This year I was pleasantly surprised that I called and got to speak to him immediately and my flight reservations was done in 2 days time
He remembered all my specifications and my budget and gave me a reservation in an airline which I would be comfortable about
He is a great agent to work with

September 26, 2025
Unprompted review
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Reply from 7 Continents Travel Ltd

Thank you so much for the amazing review! We're thrilled to hear you had a great experience with us. Looking forward to welcoming you back soon!

Rated 5 out of 5 stars

Umrah Sept 2025

Assalamu Alaikum Wa Rahmatullahi Wa Barakatuh,

I just wanted to extend my heartfelt thanks for the exceptional service and support Shazad provided throughout mine and my family Umrah journey. From the moment we began planning until we returned home, alhamdulilah everything was handled with professionalism, care, and sincerity.

Your attention to detail, timely communication, and willingness to go the extra mile truly made the experience smooth and spiritually fulfilling. The hotel arrangements, transport, and overall coordination exceeded our expectations, and we are deeply grateful for how seamless everything was.

May Allah (SWT) reward you abundantly for assisting His guests with such dedication. I will gladly recommend your services to family and friends, and we look forward to planning future journeys with your help, in sha Allah.

JazakAllah khair once again for making this a memorable and stress-free experience.

Warn Regards
Tayba

September 19, 2025
Unprompted review
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Reply from 7 Continents Travel Ltd

Thank you so much for the amazing review! We're thrilled to hear you had a great experience with us. Looking forward to welcoming you back soon!

Rated 5 out of 5 stars

Iam satisfied with the quality of…

Iam satisfied with the quality of service provided by AZAAN who was polite helpful with good knowledge of Air flight tickets.
He gave me good prices even compared to sky scanner it was a bargin.

September 30, 2025
Unprompted review
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Reply from 7 Continents Travel Ltd

Thank you so much for the amazing review! We're thrilled to hear you had a great experience with us. Looking forward to welcoming you back soon!

Rated 5 out of 5 stars

My Umrah trip with Usama was perfectly…

My Umrah trip with Usama was perfectly organized and truly a five-star experience.
Now I’m planning my Turkey trip with him because of his excellent service and reliability.
Highly recommend Usama for stress-free and professional travel arrangements!

August 26, 2025
Unprompted review
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Reply from 7 Continents Travel Ltd

Thank you so much for the amazing review! We're thrilled to hear you had a great experience with us. Looking forward to welcoming you back soon!

Rated 5 out of 5 stars

Exceptional Service from 7 Continents Travel

I had an excellent experience with 7 Continents Travel, especially with the agent assigned to me, Awan. From the very start of the process, he displayed outstanding professionalism and was always prompt in responding to my queries. He went above and beyond to make my Umrah journey smooth and truly memorable.

What impressed me most was his consistent follow-ups, ensuring that everything was going well at every step. His dedication and attention to detail gave me peace of mind throughout the trip.

I am truly grateful for his support and would highly recommend their services to anyone planning their travel. I look forward to working with them again in the future.

September 2, 2025
Unprompted review
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Reply from 7 Continents Travel Ltd

Thank you so much for the amazing review! We're thrilled to hear you had a great experience with us. Looking forward to welcoming you back soon!

Rated 5 out of 5 stars

Honey is good at his job

Honey is good at his job. Attended to my request and found a flight that suits my travel plan

September 11, 2025
Unprompted review
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Reply from 7 Continents Travel Ltd

Thank you so much for the amazing review! We're thrilled to hear you had a great experience with us. Looking forward to welcoming you back soon!

Rated 5 out of 5 stars

Superb service

Superb service. Booked my first umrah package with these guys and everything was so smooth and easy. No problems were encountered. Dealt with Taimoor who was with me all the way from booking to checking in to hotels and making sure I was okay whilst out there. I could not have wished for better and am really grateful to Taimoor and the company. Will use again and recommend to everyone wishing to perform a problem free Umrah

September 9, 2025
Unprompted review
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Reply from 7 Continents Travel Ltd

Thank you so much for the amazing review! We're thrilled to hear you had a great experience with us. Looking forward to welcoming you back soon!

Rated 1 out of 5 stars

Umrah Trip Experience with 7 Continents…

Umrah Trip Experience with 7 Continents Travel Ltd

The experience I had on my recent Umrah trip booked through 7 Continents Travel Ltd. The journey, which I paid for over three weeks in advance, was marred by numerous issues, resulting in significant inconvenience and additional expenses.

Below are the key problems encountered during my trip:

Short Layover in Bahrain – The brief layover appeared to contribute to a series of complications during the trip, adding unnecessary stress from the outset.

Lost Luggage upon Arrival in Jedda – My luggage did not arrive with me. After waiting, I reported the issue to Gulf Airlines, and it took additional time to resolve. As a result, I had to pay for a taxi separately the following day to collect my luggage.

Accommodation Issue – Upon arrival at the hotel late at night (1:45 AM), I presented the hotel voucher provided by 7 Continents Travel Ltd, only to be informed that the reservation had been canceled due to non-payment by 7 Continents Travel Ltd. This forced me to pay for accommodation out of my own pocket at an already stressful and inconvenient time.

Lack of Support – I reached out to 7 Continents Travel Ltd via WhatsApp, but received no support or resolution. Even the following day, I received no assistance from 7 Continents Travel Ltd, despite the issues being reported. No one asked me you have enough funds etc, there was a complete lack of communication or effort to resolve the situation.

As a result of these multiple problems, I am still in the process of trying to recover the costs I had to pay for the accommodation.

The customer service provided throughout this has been extremely poor. I am thoroughly disappointed by the lack of support and the failure of 7 Continents Travel Ltd to address these issues promptly.

I wil not recommend 7 Continents Travel Ltd to friends and family.

Finally, a comment made by your sales representative, who said, "I will not forget the experience with the company." Rest assured, I will certainly not forget my experience with 7 Continents Travel Ltd.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Qatar and Umrah trip - Aug 2025

I recently booked a holiday through Br. Taimoor at 7-Continents for a family trip to Doha, Qatar, followed by Umrah in Makkah and Madinah.

This was my second time booking with the team, and once again, the experience was excellent. From start to finish, the service was efficient, professional, and very well organised.

Flights, hotels, and transport were all perfectly arranged, and everything went smoothly as planned.

I highly recommend 7-Continents for their outstanding service.
JazakAllahu Khair to the entire team.

August 5, 2025
Unprompted review
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Reply from 7 Continents Travel Ltd

Thank you so much for the amazing review! We're thrilled to hear you had a great experience with us. Looking forward to welcoming you back soon!

Rated 5 out of 5 stars

We used 7 Continents Travel for Umrah…

We used 7 Continents Travel for Umrah during the month of August 2025. We a family of four went for 10 days. Shayan Bhai gave us a amazing package which included BA direct flight to Jeddah which included out transportation which was pick up from Jeddah airport to Makkah to Emaar Grand Hotel which was around 8 minutes walk to the Masjid al Haram. Shayan Bhai also organized the transportation from Jeddah to Madinah to our hotel Swiss International Taba AL Salam which was around 5 minutes walk to AL Masjid an Nabawi. Shayan Bhai also arranged for Ziyarat for both Makkah and Madinah.
Over all our Umrah trip was great Alhamduillah.
I am happy to recommend 7 Continents Travel and do speak to Shayan Bhai for your travel arrangements.

August 5, 2025
Unprompted review
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Reply from 7 Continents Travel Ltd

Thank you so much for the amazing review! We're thrilled to hear you had a great experience with us. Looking forward to welcoming you back soon!

Rated 5 out of 5 stars

7 Continents Travel is the only travel…

7 Continents Travel is the only travel company I use to help book my flight tickets for myself and my family. Jennifer in particular has always shown great customer service with perfect communication and updates on my past bookings which I truly appreciate. I've been booking my flights with this particular company for over ten years! Definitely would recommend to others as they haven't disappointed me once. Big thank you to Jennifer!

July 25, 2025
Unprompted review
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Reply from 7 Continents Travel Ltd

Thank you so much for the amazing review! We're thrilled to hear you had a great experience with us. Looking forward to welcoming you back soon!

Rated 5 out of 5 stars

Excellent experience

My family and I are very happy with the excellent experience we received from Honey at 7 Continental Travel. This travel agent is very lucky to have Honey because he is very good at customer service. Keep up the good work, Honey, and expect more travel bookings from me, family members and friends

July 17, 2025
Unprompted review
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Reply from 7 Continents Travel Ltd

Thank you so much for the amazing review! We're thrilled to hear you had a great experience with us. Looking forward to welcoming you back soon!

Rated 5 out of 5 stars

Good customer service

Jenifer is my plug for all my travelling plans. Good customer service. Very helpful and makes travelling easier.

June 12, 2025
Unprompted review
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Reply from 7 Continents Travel Ltd

Thank you so much for the amazing review! We're thrilled to hear you had a great experience with us. Looking forward to welcoming you back soon!

Rated 5 out of 5 stars

Brilliant

Brilliant, bespoke Umrah package for a seamless travel experience. Our allocated travel agent, Mr. Taimoor, was fantastic; he replied promptly and was incredibly helpful throughout. No request was too much for him. Traveling with family, including a baby, can be a stressful experience, but Mr. Taimoor did his best to make it as easy as possible for us. We were able to relax and focus on our Umrah without worrying about any other details. The package was tailored to our affordability and convenience, including stays at the Voco Makkah and Zaha Al Munnawarra in Medina. We would thoroughly recommend 7 Continents Travel ltd for travel needs, particularly for pilgrimage. May Allah add barakah to their business."

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Booked again after 5 years with this…

Booked again after 5 years with this company this time with Taimoor, he was very efficient and communicated really well for what I had on my mind, we ended up with what generally expected with the flights/hotel etc.
The only negative point i'd make which is not actually not the company's or even Taimoor's fault is not to book close to Hajj season as Visa becomes complicated and may have trouble getting into makkah due to certain government rulings other then that Alhamdulillah it was very good and a smooth journey.

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Umrah Agents

I booked our Umrah package with 7 continents for December 24.
Alhamdulillah I received excellent customer service from the first day of the booking until we got back home.

We did incur a big problem with the hotel at Madinah Shareef but brother Aleem who was out agent helped us through that situation to the best of his ability.

I received a really good package for us 5 family members. Hotels were lovely, flights worked out nicely and the transport provided couldn't be any better.

I will definitely be using their service again In sha Allah.
Big thanks to brother Aleem.

December 17, 2024
Unprompted review

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