AAA City Removalist Reviews 360

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and helpfulness, making the moving process significantly easier and less stressful. Many people highlight the exceptional service, noting the team's efficiency, care in handling items, and willingness to go above and beyond to ensure a smooth transition. However, some customers also noted issues with head office communication, experiencing rudeness and being talked over when trying to resolve matters.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Customers had positive experiences with service, with many reviewers describing it as the best they've ever... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We would highly recommend AAA Removals, great company to move with, this was our second move in recent years, moving from the Central Coast to Sydney. Once again the team were well skilled in moving,... See more

Company replied

Rated 5 out of 5 stars

Truck 25 Bashar and Martin were the absolute professionals! I have moved rentals so many times and this is the best service I’ve ever had. They packed up all my stuff into the truck with so much care,... See more

Company replied

Rated 5 out of 5 stars

Rivan and Steven Truck Number 24 ⭐️⭐️⭐️⭐️⭐️ I had an amazing experience with this removalist team! They were incredibly quick and efficient without cutting any corners. Every item was handled with c... See more

Company replied

Rated 5 out of 5 stars

Thank you so much to the guys for helping us move house. They were brilliant. Very professional and friendly. They overcame the problem we had with the narrow staircase. They did not stop until all ou... See more

Company replied


Company details

  1. Transportation Service
  2. Shipping Company

Written by the company

AAA City Removalists is an accomplished Furniture Removalist company and a member of Afra (Australian Furniture Removers Association) member. With over 8,000 positive reviews on Google, Product Review & Facebook, we offer high quality affordable Removalists that adhere to the toughest standards in the Moving industry. We provide AAA quality Removals to Homes & Offices in Sydney since 2005, moving furniture within Sydney, Country and interstate. We pride ourselves on offering our customers movers who are reliable, safe, dependable and Affordable Relocation of all sizes, so there’s a removal package for everyone. Call 02 97371111  


Contact info

4.8

Excellent

TrustScore 5 out of 5

360 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

The guys were on time & very helpful

The guys were on time & very helpful.
Only reason I didn’t give them 5 stars is because I had to tell them twice to shrink wrap my furniture better as I paid $250 to get all my furniture shrink wrapped.
Also they took my expensive leather sofa onto trolley without any protection & that really annoyed me. At the end nothing was damaged.

February 20, 2021
Unprompted review
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Reply from AAA City Removalist

Thank you for your positive review of our services; it was our pleasure serving you. Please refer us to your friends. We hope to further improve in order to gain a 5 star review.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

SUPER hard-working.

A SUPER hard-working team of 4 men I had help me move. And it was a BIG move (7.30am-5.30pm)!!! All the 4 men were super polite and friendly, especially George, often going out of his way to be of assistance where needed. This was the third time I used AAA City Removalists and will not hesitate to use their services again in the future and/ or recommend them.

February 16, 2021
Unprompted review
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Reply from AAA City Removalist

We sincerely thank you for your positive review of our services. We look forward to the opportunity to be of service to you and your friends when you next elect to move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Thank you AAA Removalist for making my…

Thank you AAA Removalist for making my move a lot less stressful.
Your service was outstanding thank you.
I would highly recommend your team and services to any one needing a reliable and efficient removalist.
Kind regards
Izzy

February 13, 2021
Unprompted review
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Reply from AAA City Removalist

We sincerely thank you for your positive review of our services. We look forward to the opportunity to be of service to you and your friends when you next elect to move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Excellent Service

I recently had my move last Thursday and I would say that AAA Removalist did a very good job. They were very efficient and was able to communicate with us clearly and listens to what we want them to do. If there is a thing I would advise AAA is that they should be more competitive next time. A lot of removalist now offers unlimited time and fixed time whether it’s interstate or local move. I love AAA service but on my next move if I have to choose between unlimited time and per half hour pricing, I would definitely go with the unlimited time as you can’t tell on the day of your move if something unavoidable would happen.

February 12, 2021
Unprompted review
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Reply from AAA City Removalist

Thank you Kimmy,
We are excited to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Fantastic removalists (Truck 84)

The AAA City Removalists Truck 84 team are fantastic and highly professional removalists.
They arrived promptly at 7am and parked the 10T truck expertly.
All three team members were very nice and courteous, communicating with us to determine which items to move and where, whether we want to protect fragile items with bubble or flat wrap, and checking in periodically as we packed up the last few miscellaneous boxes.
The team worked together quickly, efficiently and carefully to move all our large number of items, navigating some stairs and tight doorways, with not a bump. They were perhaps more concerned about the care of our items than we were!
We also needed to move a heavier than usual cooler and they handled that with aplomb.
They packed the truck extremely well to fit everything in and to ensure everything is snug and secure so it wouldn't shift about.
Unloading went quickly, with the team asking where we would like each item to go, but also able to work this out for themselves when we were not around.
The cost of the move was in line with our expectations and well worth it for the hassle-free experience.
Also it is worth mentioning that we needed to reschedule our move multiple times due to property settlement issues, and AAA City Removalists were very accommodating and flexible each time, which we definitely appreciate. Not many removalists would be able to do this.
All round they are a totally professional team of removalists and we absolutely recommend them.

February 12, 2021
Unprompted review
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Reply from AAA City Removalist

We value your thoughtful review and are pleased to have catered for you in a manner that has exceeded your expectations. We would love the opportunity to be of service to you and your friends the next time you move.

Yours sincerely.
AAA City Removalist
Customer Service

Rated 5 out of 5 stars

Rani and his guys did a great job of…

Rani and his guys did a great job of carefully wrapping and package all our belongings for interstate transport

February 8, 2021
Unprompted review
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Reply from AAA City Removalist

We really appreciate your positive review of our services. We look forward to serving you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 4 out of 5 stars

Sydney to Newy with AAA Removals.

It was a positive experience due to prompt arrival, good communication, efficient delivery, clear admin and reasonable rates.

February 7, 2021
Unprompted review
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Reply from AAA City Removalist

Thank you Peter,
We are excited to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Nihad & Co Truck 71

Nihad & Co Truck 71 were absolutely a delight to work With. They arrived well on time and spent a few minutes the plan for the loading. Very efficiently loaded, transported and offloaded at our destination. Always happily ready to adjust and make changes where required, I have no doubts in recommending this team if you need the service ever

February 3, 2021
Unprompted review
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Reply from AAA City Removalist

We really appreciate your positive review of our services. We look forward to serving you and your friends the next time you move.
AAA City Removalist
Customer Service Team

Rated 5 out of 5 stars

Highly recommended

Highly recommended, fast, e
asy

February 2, 2021
Unprompted review
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Reply from AAA City Removalist

We really appreciate your positive review of our services. We look forward to serving you and your friends the next time you move.
AAA City Removalist
Customer Service Team

Rated 5 out of 5 stars

Roy truck 24

Roy truck 24 and his team were amazing! They did such a great job moving 2bedroom unit on 3rd floor to 2bedroom unit on 3rd floor aswell! Punctual, quick and very careful with moving my things! I highly recommend Roy Truck 24!

February 1, 2021
Unprompted review
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Reply from AAA City Removalist

Thank you Nikki for your positive review of our services; it was our pleasure serving you. Please refer us to your friends.
AAA City Removalist
Customer Service Team

Rated 4 out of 5 stars

Happy with the service

January 31, 2021
Unprompted review
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Reply from AAA City Removalist

Thank you for your amazing review. We really appreciate it. We hope to be of service to you and your friends the next time you choose to move.
AAA City Removalist
Customer Service Team

Rated 5 out of 5 stars

2 guys and a truck they worked so hard…

2 guys and a truck they worked so hard and their experience helped with managing to fit everything in storage cheers guys

January 30, 2021
Unprompted review
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Reply from AAA City Removalist

We really appreciate your thoughtful comments regarding our relocation services that we recently conducted for you. We look forward to serving you and your family the next time you move
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

AAA City Removalist is very professional

AAA City Removalist is very PROFESSIONAL. On time, no wasting time, even tried to save the time for us. The staff introduced all the details and price to me before start. It's a team packed with experienced.

January 28, 2021
Unprompted review
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Reply from AAA City Removalist

Thank you Mia,
We are excited to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 4 out of 5 stars

AAA team … very efficient

AAA team arrived on time and worked efficiently to get us moved. There was a problem though. We had ordered 3 men and largest truck yet out possessions could not all be moved. We did n o t have a lot of furniture but quite a few boxes and a fridge and freezer, plus gardening equipment and 10 medium pot plants. Other bits and pieces but all could not fit. The 3 man team were great with no time wasting. After discussion with AAA office we were given a discount, not huge but a discount so overall we were satisfied with the service and would use AAA again.

January 28, 2021
Unprompted review
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Reply from AAA City Removalist

Thank you Aileen,
We are excited to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move. We hope to further improve our services to earn a 5 star.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Great service

Great service. Would use them again

Lidia

January 27, 2021
Unprompted review
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Reply from AAA City Removalist

We sincerely thank you Toshiharu for your positive review of our services. We look forward to the opportunity to be of service to you and your friends when you next elect to move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 4 out of 5 stars

A big thank you to the team who helped…

A big thank you to the team who helped me move.Our furniture arrived in one piece.The team was very
professional!

January 26, 2021
Unprompted review
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Reply from AAA City Removalist

Thank you Cynthia,
We are excited to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

AAA is A class

Rami and Sandy (track 7) were absolutely lovely, professional and went above and beyond, during our move. They handled everything with care and kept my mind at ease. Will definitely recommend AAA to friends and family who are in the process of moving.

January 25, 2021
Unprompted review
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Reply from AAA City Removalist

Thank you Frederick for the thumbs up. We hope to be of service to you and your friends the next time you need to move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Great experience with Ahmad and his…

Great experience with Ahmad and his team.
Moving was a nightmare for me but Ahmad made this look too easy.
Very helpful and kind person.
Thanks team

January 25, 2021
Unprompted review
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Reply from AAA City Removalist

We value your thoughtful review and are pleased to have catered for you in a manner that has exceeded your expectations. We would love the opportunity to be of service to you and your friends the next time you move.

Yours sincerely.
AAA City Removalist
Customer Service

Rated 4 out of 5 stars

Very helpful it was a pleasure to do…

Very helpful it was a pleasure to do business with them and the were vert helpful to assist me when the CBD Removal company truck did not turned up. AAA Removalist came to the rescue. Thank you guys

January 21, 2021
Unprompted review
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Reply from AAA City Removalist

Thank you Julian,
We are excited to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Great professional staff helped us move…

Great professional staff helped us move our house with no problems at all !! Highly recommended!

January 21, 2021
Unprompted review
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Reply from AAA City Removalist

We really appreciate your thoughtful comments regarding our relocation services that we recently conducted for you. We look forward to serving you and your family the next time you move
Yours sincerely,
Customer Service Team
AAA City Removalist

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