AAA City Removalist Reviews 360

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and helpfulness, making the moving process significantly easier and less stressful. Many people highlight the exceptional service, noting the team's efficiency, care in handling items, and willingness to go above and beyond to ensure a smooth transition. However, some customers also noted issues with head office communication, experiencing rudeness and being talked over when trying to resolve matters.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Customers had positive experiences with service, with many reviewers describing it as the best they've ever... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We would highly recommend AAA Removals, great company to move with, this was our second move in recent years, moving from the Central Coast to Sydney. Once again the team were well skilled in moving,... See more

Company replied

Rated 5 out of 5 stars

Truck 25 Bashar and Martin were the absolute professionals! I have moved rentals so many times and this is the best service I’ve ever had. They packed up all my stuff into the truck with so much care,... See more

Company replied

Rated 5 out of 5 stars

Rivan and Steven Truck Number 24 ⭐️⭐️⭐️⭐️⭐️ I had an amazing experience with this removalist team! They were incredibly quick and efficient without cutting any corners. Every item was handled with c... See more

Company replied

Rated 5 out of 5 stars

Thank you so much to the guys for helping us move house. They were brilliant. Very professional and friendly. They overcame the problem we had with the narrow staircase. They did not stop until all ou... See more

Company replied


Company details

  1. Transportation Service
  2. Shipping Company

Written by the company

AAA City Removalists is an accomplished Furniture Removalist company and a member of Afra (Australian Furniture Removers Association) member. With over 8,000 positive reviews on Google, Product Review & Facebook, we offer high quality affordable Removalists that adhere to the toughest standards in the Moving industry. We provide AAA quality Removals to Homes & Offices in Sydney since 2005, moving furniture within Sydney, Country and interstate. We pride ourselves on offering our customers movers who are reliable, safe, dependable and Affordable Relocation of all sizes, so there’s a removal package for everyone. Call 02 97371111  


Contact info

4.8

Excellent

TrustScore 5 out of 5

360 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

What a fantastic experience I had on…

What a fantastic experience I had on such a stressful day with Ahmad and co. They were absolutely wonderful, polite and they took such care with my furniture. Please congratulate all of them and would certainly use AAA Removalists again.

April 6, 2021
Unprompted review
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Reply from AAA City Removalist

Thank you for the thumbs up. We hope to be of service to you and your friends the next time you need to move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Fantastic team Nabil

Fantastic team Nabil, Rami and Rafi great job . Very friendly team . Very hard working and customer focused team . They got my move done smoothly and easily. Highly recommend these guys over any other removalist team .

April 5, 2021
Unprompted review
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Reply from AAA City Removalist

Thank you Koka,
We are excited to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 4 out of 5 stars

Thankyou

Thankyou - prompt and polite :)

April 1, 2021
Unprompted review
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Reply from AAA City Removalist

We sincerely thank you for your positive review of our services. We look forward to the opportunity to be of service to you and your friends when you next elect to move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Long Interstate

Long. Interstate move, the guy's where verry good and took really good care of everything.All furniture and belongings arrived in good condition, and nothing was damaged during loading and unloading. Would recommend AAA to anyone.

March 31, 2021
Unprompted review
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Reply from AAA City Removalist

We sincerely thank you for your positive review of our services. We look forward to the opportunity to be of service to you and your friends when you next elect to move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 4 out of 5 stars

These guys are professionals

These guys are professionals - easily contacted, turned up on time. I would use them again.

March 31, 2021
Unprompted review
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Reply from AAA City Removalist

Thank you Veronica for the thumbs up. We hope to be of service to you and your friends the next time you need to move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 4 out of 5 stars

Good experience with one negative feecback.

It is almost two weeks since we moved on the 15th March. The moving cost is a bit pricy consider we only move across the street, but We do love the moving experience as the team is very careful, professional, and polite during the entire process. However, a small dent is left in our new home door frame caused by the moving process. That is the only negative feedback I have. Overall, it is a good experience.

March 28, 2021
Unprompted review
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Reply from AAA City Removalist

We sincerely thank you for your review and look forward to serving you on your next move. We hope to further improve to gain a 5 star.
AAA City Removalist
Customer Service Team

Rated 5 out of 5 stars

No hesitation in recommending.

The two boys were efficient and polite. They even had a hard job with the stairs yet it went well and insert time.

It was the little things they did that sold me. The confirmation call the day before to check all details.

March 26, 2021
Unprompted review
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Reply from AAA City Removalist

We sincerely thank you for your positive review of our services. We look forward to the opportunity to be of service to you and your friends when you next elect to move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Tricky move made super easy!!

Rami and co in truck 7 were so helpful, polite and efficient. We had a 2 bedroom apartment move with tricky access in absolutely terrible weather, yet nothing was too hard for them. Really thankful they made a stressful time a bit easier. Cheers Kristie.

March 25, 2021
Unprompted review
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Reply from AAA City Removalist

Thank you Kristie,
We are pleased to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

The team did a fantastic job

The team did a fantastic job. They were fast, efficient and careful. They listened to instructions and able to execute them flawlessly. Highly recommend removal is in Sydney.

March 25, 2021
Unprompted review
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Reply from AAA City Removalist

We are thrilled you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish; great communication and quoting, then brilliant service on the day.

Would certainly use AAA again in the future. Thanks!

March 24, 2021
Unprompted review
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Reply from AAA City Removalist

Thank you Versace for your positive review of our services; it was our pleasure serving you. Please refer us to your friends.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Very well organized

Very well organized, efficient and professional. Highly recommended Kevin

March 23, 2021
Unprompted review
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Reply from AAA City Removalist

Thank you Kevin,
We are excited to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Fantastic job!

Thank you to truck 🚚 25 that helped us to move to our home. Bashir and his colleague were professionals and careful with our furniture and no damages occurred.
I strongly recommend them to anyone!

March 15, 2021
Unprompted review
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Reply from AAA City Removalist

We really appreciate your positive review of our services. We look forward to serving you and your friends the next time you move.
AAA City Removalist
Customer Service Team

Rated 5 out of 5 stars

Such great teamwork

Such great teamwork! We had a big move and the boys were under the pump with challenging entry ways, narrow stairs & bulky furniture! You guys worked your butts off all day with hardly a break & Ro & myself cannot thank you enough!!!!!! 💪🏼💪🏼💪🏼💪🏼💪🏼🙏🏻 🙏🏻🙏🏻

March 14, 2021
Unprompted review
AAA City Removalist logo

Reply from AAA City Removalist

We sincerely thank you for your positive review of our services. We look forward to the opportunity to be of service to you and your friends when you next elect to move.
AAA City Removalist
Customer Service Team

Rated 5 out of 5 stars

AAA removal staff provided excellent…

AAA removal staff provided excellent service, arrived on time, very efficient in moving all items and carefully wrapped the mattresses and fragile items.
Highly recommend AAA service and storage.

March 12, 2021
Unprompted review
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Reply from AAA City Removalist

We are thrilled you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

I had the best experience with roni…

I had the best experience with roni they, both were very nice and got the job done. I will most definitely go through you guys again, for when I do move.

March 11, 2021
Unprompted review
AAA City Removalist logo

Reply from AAA City Removalist

Thank you Sarah,
We are pleased to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Just had my move from Sydney to…

Just had my move from Sydney to Brisbane! It’s great service, helpful staff, great handling of items, nice and easy!

Leo

March 7, 2021
Unprompted review
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Reply from AAA City Removalist

We sincerely thank you for your positive review of our services. We look forward to the opportunity to be of service to you and your friends when you next elect to move. Thank you once again.
AAA City Removalist
Customer Service Team

Rated 5 out of 5 stars

On time and very efficient and happy to…

On time and very efficient and happy to help . Very careful and very polite

March 6, 2021
Unprompted review
AAA City Removalist logo

Reply from AAA City Removalist

Thank you Cheryl,
We are excited to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
AAA City Removalist
Customer Service Team

Rated 5 out of 5 stars

This is the first time l used AAA and…

This is the first time l used AAA and would definitely use them again the guys were so polite very good at thier job very careful with our furniture very reasonable priced

March 4, 2021
Unprompted review
AAA City Removalist logo

Reply from AAA City Removalist

We sincerely thank you for your positive review of our services. We look forward to the opportunity to be of service to you and your friends when you next elect to move. Thank you once again.
AAA City Removalist
Customer Service Team

Rated 5 out of 5 stars

This was the second time I used AAA

This was the second time I used AAA, as the first time, I found them professional.
Their handling of the furniture & other items where with care, in loading up & unloading at destination. Their price was unbelieving with the time their took, their return journey, fuel,
was really affordable. I even had a chat with one of the guys which made it more socially.

February 25, 2021
Unprompted review
AAA City Removalist logo

Reply from AAA City Removalist

Thank you,
We are excited to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Great service

Great service ; guys were on time to the minute. They didn’t mess about they got working packed everything into the truck and met me at the next property. I was worried about the new property as it had just been painted and new timber floors laid; shouldn’t have the guys were super careful even lifted the king mattress over the balcony on the second storey as not to damage the internal walls. Truck 71 highly recommended. Also a major plus price was great too.

February 21, 2021
Unprompted review
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Reply from AAA City Removalist

We sincerely thank you Samy for your positive review of our services. We look forward to the opportunity to be of service to you and your friends when you next elect to move.
Yours sincerely,
Customer Service Team
AAA City Removalist

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