AAA City Removalist Reviews 360

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and helpfulness, making the moving process significantly easier and less stressful. Many people highlight the exceptional service, noting the team's efficiency, care in handling items, and willingness to go above and beyond to ensure a smooth transition. However, some customers also noted issues with head office communication, experiencing rudeness and being talked over when trying to resolve matters.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Customers had positive experiences with service, with many reviewers describing it as the best they've ever... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We would highly recommend AAA Removals, great company to move with, this was our second move in recent years, moving from the Central Coast to Sydney. Once again the team were well skilled in moving,... See more

Company replied

Rated 5 out of 5 stars

Truck 25 Bashar and Martin were the absolute professionals! I have moved rentals so many times and this is the best service I’ve ever had. They packed up all my stuff into the truck with so much care,... See more

Company replied

Rated 5 out of 5 stars

Rivan and Steven Truck Number 24 ⭐️⭐️⭐️⭐️⭐️ I had an amazing experience with this removalist team! They were incredibly quick and efficient without cutting any corners. Every item was handled with c... See more

Company replied

Rated 5 out of 5 stars

Thank you so much to the guys for helping us move house. They were brilliant. Very professional and friendly. They overcame the problem we had with the narrow staircase. They did not stop until all ou... See more

Company replied


Company details

  1. Transportation Service
  2. Shipping Company

Written by the company

AAA City Removalists is an accomplished Furniture Removalist company and a member of Afra (Australian Furniture Removers Association) member. With over 8,000 positive reviews on Google, Product Review & Facebook, we offer high quality affordable Removalists that adhere to the toughest standards in the Moving industry. We provide AAA quality Removals to Homes & Offices in Sydney since 2005, moving furniture within Sydney, Country and interstate. We pride ourselves on offering our customers movers who are reliable, safe, dependable and Affordable Relocation of all sizes, so there’s a removal package for everyone. Call 02 97371111  


Contact info

4.8

Excellent

TrustScore 5 out of 5

360 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The company & the 2 guys that came to…

The company & the 2 guys that came to move my furniture were lovely they took care or all I had to move with nothing was too much for these guys & did so with a smile which made my move smoothly, I would use these guys/company again today before on my next move definitely 👍😁🤗🙏

June 22, 2021
Unprompted review
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Reply from AAA City Removalist

Thank you Francesca,
We are excited to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
AAA City Removalist
Customer Service Team

Rated 5 out of 5 stars

We have used other removalist before…

We have used other removalist before and was very disappointed but this is the first time we used AAA City Removalist, fantastic service, punctual and very friendly staff, I would definitely use them again.

May 12, 2021
Unprompted review
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Reply from AAA City Removalist

Thank you Belinda,
We are excited to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Solid Experience

Very happy with our experience with AAA City Removalists yesterday. Had three guys (didn’t get their names) that trekked up and down 50-60 stairs and didn’t mess around. One in particular was also quite nice to my two year old daughter.

May 4, 2021
Unprompted review
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Reply from AAA City Removalist

Thank you Andrew,
We are excited to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Best move experience

The boys on Fabio and Simon were nothing but excellent and efficient on the day. Me and my partner were stressing about our coming move, but as soon as they arrived to our property, they started working with no hesitation and our worries went away. They took really good care of all our items and worked really efficient. We even had alot of items in out garage but they moved that in no time. Nothing but appreciation for that crew and for the office team at AAA and will definitely be using them again in the future. I strongly recommend to use this company as they turned a really stressful day into an easy one for a good price.

May 1, 2021
Unprompted review
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Reply from AAA City Removalist

Thank you John for your positive review of our services; it was our pleasure serving you. Please refer us to your friends.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Fantastic and professional service

Such fantastic service. Called the day before to confirm and when they were on the way. Incredibly professional movers Mohammed and Farouk were fantastic and treated our things with respect. Quick and efficient. Would highly recommend to anyone moving.

May 1, 2021
Unprompted review
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Reply from AAA City Removalist

We are thrilled you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Fantastic service all round!

Randy and his team (Truck 9) were extremely helpful on the day, making sure my items were handled with care. I would strongly recommend AAA City Removalist to anyone looking to make their next move.

April 30, 2021
Unprompted review
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Reply from AAA City Removalist

Thank you Jad,
We are excited to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Ahmed was very professional and had the…

Ahmed was very professional and had the best work ethic, always keeping his customers comfortable. This move was made easy with his service.

April 29, 2021
Unprompted review
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Reply from AAA City Removalist

We sincerely thank you Zachary for your positive review of our services. We look forward to the opportunity to be of service to you and your friends when you next elect to move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Truck number 12 was great and…

Truck number 12 was great and efficient. The guys were super lovely and helpful. Highly recommend using them :-)

April 26, 2021
Unprompted review
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Reply from AAA City Removalist

We sincerely thank you for your positive review of our services. We look forward to the opportunity to be of service to you and your friends when you next elect to move.
AAA City Removalist
Customer Service Team

Rated 5 out of 5 stars

Truck 84 Move and his team were…

Truck 84 Move and his team were excellent. Service with a smile and very careful with handling furniture items. I was very impressed. Strongly recommend these guys!

April 23, 2021
Unprompted review
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Reply from AAA City Removalist

Dear Shobhna,
We value your thoughtful review and are pleased to have catered for you in a manner that has exceeded your expectations. We would love the opportunity to be of service to you and your friends the next time you move.

Yours sincerely.
AAA City Removalist
Customer Service

Rated 5 out of 5 stars

Job well done!

We booked 3 guys. They arrived on time. Carefully wrapped our items for storage and moved everything with care. Reliable and efficient and did a fantastic job!

April 23, 2021
Unprompted review
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Reply from AAA City Removalist

Thank you for the thumbs up. We hope to be of service to you and your friends the next time you need to move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 4 out of 5 stars

Efficiency and professional

Efficiency and professional
But extra costs of bubble wrap and heavy items were expensive and bor discussed in quotes

April 20, 2021
Unprompted review
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Reply from AAA City Removalist

Thank you Elaine
We are excited to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to further improve and would love to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Happy with the service

April 20, 2021
Unprompted review
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Reply from AAA City Removalist

We really appreciate your positive review of our services. We look forward to serving you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Very very very helpful and excellent

Very helpful.. reliable.... trustworthy..... reasonable price..... and the most important part is that ... the job is done bery smoothly

I am very happy with the 2 boys provided by the aaa removelist and happy with the aaa removelist

April 20, 2021
Unprompted review
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Reply from AAA City Removalist

Dear Ashwin,
We value your thoughtful review and are pleased to have catered for you in a manner that has exceeded your expectations. We would love the opportunity to be of service to you and your friends the next time you move.

Yours sincerely.
AAA City Removalist
Customer Service

Rated 4 out of 5 stars

AAA- Marwan and his crew in…

Many thanks to Marwan and his crew in Truck #2. The crew was punctual and reported on time to start the job. A quick review of items to be moved was followed with Marwan’s practical advice on what items we needed to bubble wrap and an understanding of where it was going. The reason we were moving from 1 storey to 2 storey house.

Throughout the job, Marwan and his crew had a smile on their face and were very cooperative. The job was completed on time without any fuss or drama.

Overall the experience was a good one and we were very comfortable with Marwan and his crew.

Move date 16 April 2021
Srini

April 17, 2021
Unprompted review
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Reply from AAA City Removalist

We really appreciate your thoughtful comments regarding our relocation services that we recently conducted for you. We look forward to serving you and your family the next time you move
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

I am so happy with this service..

I am so happy with this service... the boys were professional and courteous. Helped me with whatever they could. Very efficient.
Will definitely use them again when I move next time.

April 17, 2021
Unprompted review
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Reply from AAA City Removalist

Thank you Natalie,
We are excited to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Big thank you to AAA for my move in a…

Big thank you to AAA for my move in a difficult time. The professional and efficiency of the guys was fantastic. They were extremely polite and were extremely helpful, nothing was a problem. They made the stress of moving so much easier. I would highly recommend them for a move.

April 13, 2021
Unprompted review
AAA City Removalist logo

Reply from AAA City Removalist

Thank you Fran,
We are excited to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
AAA City Removalist
Customer Service Team

Rated 5 out of 5 stars

I can not rate AAA highly enough

I can not rate AAA highly enough. I’d give them a 10 out of 5. Nothing was too much trouble and the boys were fantastic. I’ll be using again and recommending to all of my friends!

April 12, 2021
Unprompted review
AAA City Removalist logo

Reply from AAA City Removalist

Thank you Stephanie,
We are excited to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Removalists came on time and moved all…

Removalists came on time and moved all the required furniture. They were friendly and polite.

April 8, 2021
Unprompted review
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Reply from AAA City Removalist

Thank you for your positive review of our services; it was our pleasure serving you. Please refer us to your friends.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 4 out of 5 stars

Good move but will get better with more experience

Recently used this company based on mostly the reviews I read. The crew we had were good. They took great care of our things. Our family have moved ourselves a lot in the past so it is always hard to compare the service we received. We felt that the crew we had could have been more efficient as we had the extra third person but a lot of the time the third person seemed to lack direction. We felt that a lot of this came down to the team leader as he seemed to have some struggles with figuring out the best way to utilise the space available in the truck, and also giving clear directions. We had moved quite a bit of our stuff prior to the move which had been included in the quote and the move seemed to take longer than anticipated. What we thought should have been a 4 hour job (especially using the 3rd man) took 5 hours. Other than this the move itself was good.

April 8, 2021
Unprompted review
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Reply from AAA City Removalist

We sincerely thank you for your positive review of our services. We look forward to the opportunity to be of service to you and your friends when you next elect to move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 4 out of 5 stars

Seamless & Efficient

Seamless, simple and with a smile. Appreciated the good attitude and the care taken with my furniture. Nothing was too difficult. Gave me peace of mind.

April 6, 2021
Unprompted review
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Reply from AAA City Removalist

We really appreciate your positive review of our services. We look forward to serving you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

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