AAA City Removalist Reviews 360

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and helpfulness, making the moving process significantly easier and less stressful. Many people highlight the exceptional service, noting the team's efficiency, care in handling items, and willingness to go above and beyond to ensure a smooth transition. However, some customers also noted issues with head office communication, experiencing rudeness and being talked over when trying to resolve matters.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Customers had positive experiences with service, with many reviewers describing it as the best they've ever... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We would highly recommend AAA Removals, great company to move with, this was our second move in recent years, moving from the Central Coast to Sydney. Once again the team were well skilled in moving,... See more

Company replied

Rated 5 out of 5 stars

Truck 25 Bashar and Martin were the absolute professionals! I have moved rentals so many times and this is the best service I’ve ever had. They packed up all my stuff into the truck with so much care,... See more

Company replied

Rated 5 out of 5 stars

Rivan and Steven Truck Number 24 ⭐️⭐️⭐️⭐️⭐️ I had an amazing experience with this removalist team! They were incredibly quick and efficient without cutting any corners. Every item was handled with c... See more

Company replied

Rated 5 out of 5 stars

Thank you so much to the guys for helping us move house. They were brilliant. Very professional and friendly. They overcame the problem we had with the narrow staircase. They did not stop until all ou... See more

Company replied


Company details

  1. Transportation Service
  2. Shipping Company

Written by the company

AAA City Removalists is an accomplished Furniture Removalist company and a member of Afra (Australian Furniture Removers Association) member. With over 8,000 positive reviews on Google, Product Review & Facebook, we offer high quality affordable Removalists that adhere to the toughest standards in the Moving industry. We provide AAA quality Removals to Homes & Offices in Sydney since 2005, moving furniture within Sydney, Country and interstate. We pride ourselves on offering our customers movers who are reliable, safe, dependable and Affordable Relocation of all sizes, so there’s a removal package for everyone. Call 02 97371111  


Contact info

4.8

Excellent

TrustScore 5 out of 5

360 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Truck number 5.

Truck number 5.
Both gentlemen took great care with furniture. They were both very helpful and assisted with everything. Made moving a very pleasant and stress free experience. Thanks so much

March 29, 2023
Unprompted review
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Reply from AAA City Removalist

Thank you Rose,
We are pleased to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

AAA removallist are amazing at moving…

AAA removallist are amazing at moving they moved my 3 bedroom house to our new place in an amazing time they were very respectful and notify me of everything before i went ahead with it and also checked in on everything before the move the team was fast and took care of all my things and the price was unbeatable thanks so much to my team and all the guys at AAA REMOVELIST

March 9, 2023
Unprompted review
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Reply from AAA City Removalist

Thank you for the thumbs up. We hope to be of service to you and your friends the next time you need to move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Good experience

Good experience, arrived on time, loaded up and unloaded items to position as directed.

March 2, 2023
Unprompted review
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Reply from AAA City Removalist

Thank you for your positive review of our services; it was our pleasure serving you. Please refer us to your friends.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Pleasant and efficient

Thanks so much to Fadi and his guys on truck number 7. They were very efficient and extremely careful with our furniture and belongings. Would definitely use them again. Heather

March 3, 2023
Unprompted review
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Reply from AAA City Removalist

We really appreciate your positive review of our services. We look forward to serving you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Great Service

Andrew and James were great and notified me 10mins before arriving to my place. All my furniture was dismantled (where appropriate) and wrapped before being loaded in the truck. They removed and reassembled the furniture in the new place as well.
They made my move stress free and easy!
Thank you.

February 24, 2023
Unprompted review
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Reply from AAA City Removalist

Thank you Tee
We are excited to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Top shelf removalists

On the recommendation of a trusted friend, we decided to contact AAA Removalists to help us move. We had moved many times over the past 20 years and usually organised it ourselves with friends and family to help, but as the years have passed, that is no longer practical.

We hired 2 large trucks and 4 men to load and unload our belongings. From the very first contact on the phone with Miz we felt confident and reassured that AAA would be able to manage everything. Communication was great and on the day, the boys arrived on time and were ready to load up after surveying the content. They were very polite and respectful, and after an enormous day of non stop work, we were finally in our new home with everything in tact and undamaged.
We used their boxes, which are very sturdy. We were so very impressed with Matthew and his team (trucks 4 and 5) who, after a total of over 11 hours and no doubt very eager to call it a day, were still smiling and courteous... no request was too small or too large. AAA are top shelf removalists and we would definitely call on them again when we decide to relocate!

February 9, 2023
Unprompted review
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Reply from AAA City Removalist

Dear Ruth,
We are thrilled you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Mario Yuzev and Irami (truck 58) were…

Mario Yuzev and Irami (truck 58) were on time and very efficient. Great team, would recommend.l!
Only suggestion would be to confirm address again as it changed from day of deposit. Thank you AAA.

February 18, 2023
Unprompted review
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Reply from AAA City Removalist

We value your thoughtful review and are pleased to have catered for you in a manner that has exceeded your expectations. We would love the opportunity to be of service to you and your friends the next time you move.

Yours sincerely.
AAA City Removalist
Customer Service Team

Rated 5 out of 5 stars

Friendly, efficient service

Guys arrived in time for an interstate move. Friendly, efficient team. Would recommend and will call on the team again, in the future.

February 3, 2023
Unprompted review
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Reply from AAA City Removalist

Thank you Pauline,
We are excited to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 4 out of 5 stars

Bastar & Michael (Truck 25) worked…

Bastar & Michael (Truck 25) worked efficiently & without delay to transfer our household contents from NSW to VIC in a timely manner. They were very professional and I would recommend requesting them for your future removal jobs.

January 30, 2023
Unprompted review
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Reply from AAA City Removalist

We really appreciate your positive review of our services. We look forward to serving you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Job well done

Bashar and Michael, truck 25 did an excellent job! Quick and easy, very professional, and a great experience overall

January 22, 2023
Unprompted review
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Reply from AAA City Removalist

Thank you for your positive review of our services; it was our pleasure serving you. Please refer us to your friends.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Great service

Great service. Very professional and arrived on time.

January 27, 2023
Unprompted review
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Reply from AAA City Removalist

We really appreciate your positive review of our services. We look forward to serving you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Excellent removalists

Excellent removalists
My move was difficult as moving from Sydney to Newcastle
AAA City removalist made it less stressful they were very friendly, helpful and so professional. I would absolutely recommend them.

January 24, 2023
Unprompted review
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Reply from AAA City Removalist

Thank you for your amazing review. We really appreciate it. We hope to be of service to you and your friends the next time you choose to move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Great service!

AAA City Removalists were recommended to me by a friend and from start to finish the service was excellent. Everyone I encountered was friendly and professional. My move was challenging due to the number of stairs, but Arthur and his team were amazing!

January 23, 2023
Unprompted review
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Reply from AAA City Removalist

We are pleased to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 4 out of 5 stars

Professional and timely!

Very pleased with the work put in by Fadi and his team; they arrived on time and ready. We booked AAA to make 3 stops: empty a storage unit, drop off and collect items from a residential property and, finally, deliver the remaining items to a new address. The job was completed in a professional and timely manner and I would happily recommend AAA.

January 19, 2023
Unprompted review
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Reply from AAA City Removalist

We are thrilled you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 4 out of 5 stars

Better of the removalists I have used

January 22, 2023
Unprompted review
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Reply from AAA City Removalist

Thank you for your amazing review. We really appreciate it. We hope to further improve to earn a 5 star rating and also hope to be of service to you and your friends the next time you choose to move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Very professional services.

Very professional, friendly, fast working, gave good advices, good communication. I would recommend people to choose this company. 👍👍

January 10, 2023
Unprompted review
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Reply from AAA City Removalist

Thank you for your amazing review. We really appreciate it. We hope to be of service to you and your friends the next time you choose to move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Excellent removalists

Two amazing hard work, efficient guys helped us moving. They came on time, did their best and finished earlier than expected. We had several removalists in the past, never satisfied with their services but with AAA City Removalists, We could not ask for better. Highly recommended. Great value for money.

December 16, 2022
Unprompted review
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Reply from AAA City Removalist

It was our sincerest pleasure serving you and your family. Have a wonderful Christmas and a safe new year.
AAA City Removalist
Customer Service Team

Rated 5 out of 5 stars

The removalists were highly…

The removalists were highly professional. Punctual, took really good care of things while loading / unloading, and were fast enough to ensure that everything happens within the time limit.

Will highly recommend their services.

December 16, 2022
Unprompted review
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Reply from AAA City Removalist

Hi Nitin,
we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Removalist work can be one of the most challenging industries. We so thrilled that our team could meet you your needs on the day.
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Very happy with AAA.

AAA staffs are excellent and professional.
Good customer service as well.

December 2, 2022
Unprompted review
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Reply from AAA City Removalist

Dear Zin,
Thank you for your amazing review. We really appreciate it. We hope to be of service to you and your friends the next time you choose to move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Good Removalist Company

James and Marwon and their assistant worked efficiently and quickly. They were polite and friendly and made sure that they were following our instructions. They were also careful with our furniture. Very happy to work with them.

November 23, 2022
Unprompted review
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Reply from AAA City Removalist

It was our pleasure serving you for your relocation. We hope to be of service the next time you or your friends needs a hand.
AAA City Removalist
Customer Service Team

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