Great product ( wide brass carpet threshold strips ) - hard to find, but Abbey does them, and at a reasonable price. Well-packaged in a sturdy cardboard tube. However, uses MyHermes couri... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have purchased an Alexander Smith carpet, SKU ABB140 Sparkling Cider. This is a loop carpet. We will be seeking a replacement as the loops frequently are pulled out by our THIRD vacuum. the strand... See more
Company replied
Having bought the best quality underlay at top price. The items I received were DAMAGED.. The fitters were booked, so I had no choice to use the damaged goods. Very disappointed with the damage mat... See more
Poor workmanship, inferior products,if this is what you want go here!
Company replied
Company details
Information provided by various external sources
We are a long established carpet and flooring shop based in Southend on sea Essex we supply and fit carpets and flooring across Essex. We supply a full range of carpets , rugs Karndean Flooring as well as underlays rugs and fitting tools to customers all over the UK
Contact info
143 Victoria Ave, SS2 6EL, Southend on sea, United Kingdom
- 01702 433522
- shop@abbey-carpets.co.uk
- www.abbey-carpets.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
first rate service,goods as ordered and…
first rate service,goods as ordered and prompt delivery
Abbey Carpets were too late dispatching…
Abbey Carpets were too late dispatching the product for me to use it, only sending it after I chase it despite the website stating it was in stock and offering next day delivery then only giving a refund of the product not my return carriage 2 weeks after they received the goods back and again after I chase! Shocking service! I had put a letter in the package explaining why I expected my carriage back but when questioned why it hadn't been refunded the carriageI was told it was in their T&Cs which I'm sure it is but when they are at fault I expected better.
Impressed.
Only a small order but first class , fast and efficient service with free delivey.
Bathroom Carpets
No problem, the quality of bathroon carpet was perfect, and delived on time.
Highly recommended
Very quick, efficient service, from requesting samples to purchasing and receiving my new carpet. Very happy and impressed.
Never used Abbey before
Never used Abbey before, bathroom carpet delivered on time, reasonable price and very good quality product.....looks great.
Thank you just what i needed
Very prompt service
Very prompt service, even though I ordered on a Saturdy evening. Would certainly use again if the needs arise.
Prompt & Efficient
Ordered a roll of cardboard paper to line the floor. Arrived quickly, well packaged and in good condition. Very happy with the service provided. Just the right amount of emails eg not too many!!
Fast Dilivery
I ordered the carpet Monday afternoon and it arrived Wednesday morning
This is the best place I've ever bought…
This is the best place I've ever bought carpet from.
Don was so patient with me and helped me pick out carpet that would work best for me.
The carpet install looks wonderful.
I'll never use anyone besides this company for all carpet needs in the future!
Thanks to everyone who works here for making it such a wonderful experience
Dana
The mat arrived on time and looks very…
The mat arrived on time and looks very neat inside the back door. It certainly takes the moisture off wet shoes coming in from the garden, so overall, a good buy.
Too quick on refund
Ordered last pack of cherry laminate in the country. Got a message from the shop that the pack had arrived, but was damaged, binned and a refund issued. Fair enough, but I only needed a couple of pieces to repair a floor...it would have been nice to be told how badly damaged the pack was before throwing it away, in case it would have done the job.
Excellent value for money and a first…
Excellent value for money and a first class delivery service.
Thank you.
Excellent price and excellent service
Excellent price and excellent service. Initially I had an issue on the processing the payment on line but I phoned the company direct and they sorted out the payment over the phone and confirmed they had an issue with the website which they were sorting. Overall excellent service.
Excellent
Finding the right carpet on their website was very easy, I never sent for a sample of my choice as I was able to see exactly what I wanted through the description on the website. Ordering was simple and delivery time was as stated. Very impressed and will use again.
Order arrived on time and it was…
Order arrived on time and it was accurately described
Very nice to deal with
Very nice to deal with and goods arrived exactly as agreed to suit me. Thank you
Informative, helpful and prompt service
I had recently noticed that my Karndean flooring had become quite slippery in the bathroom and searched for advice on the internet. Fortunately I came across their website, and found it very informative and helpful. The specialist cleaning/restorative kit was dispatched very promptly. Job done, and safety restored. Thanks for the great service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








