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Abbott Lyon Reviews 33,093

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TrustScore 4.5 out of 5

4.4

Jewelry Store
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Review summary

Created with AI, based on recent reviews

Considering 10,922 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, noting their durability and longevity, with many pieces lasting a long time without tarnishing or losing quality. People appreciate the wide variety of styles available, including personalized options, making them suitable for both personal use and gifting. Many consumers also highlight the fast delivery and excellent customer service, with staff often going above and beyond to resolve issues. However, some customers experienced significant delays with their orders, particularly for personalized items, leading to frustration and missed occasions. A few other people also felt that the quality of some items, especially personalized ones, was not as expected, with issues like images distorting or letters falling off. Some reviewers also reported unsatisfactory experiences with customer service regarding these delays and quality concerns.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers consistently praising the high quality... See more

Quality

Customers consistently note positive experiences with quality, praising the high quality and durability of... See more

Delivery service

People report positive experiences with delivery service, often praising the fast delivery times, with some... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over long... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The BEST EVER. I've been using abbott lyon for years! I've never had a problem at all with my jewellery. It's absolutely beautiful, amazing quality and unlike other places it lasts! There is something... See more

Rated 5 out of 5 stars

The service i have received has been amazing. I ordered a memorial necklace for my daughter as I have terminal cancer. They are giving me a free painting and cream tea day after hearing my story. I... See more

Rated 5 out of 5 stars

The company is the best in the market in terms of producing high quality jewellery and keeping up with the latest trends! I am in love with EVERY new collection they make. I have now built a lovely co... See more

Rated 5 out of 5 stars

Bought many times from this company. Love their jewellery! Unfortunately, one of my items broke within a month. But their customer service team are exceptional! Had the issue resolved within 24 hou... See more

Company details

  1. Jewelry Store
  2. Watch Store

Written by the company

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

33K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Absolutely delighted with my Silver…

Absolutely delighted with my Silver Chain Stellar 40 Watch. It looks stylish, feels great quality, and has already attracted lots of compliments. Excellent value for money and I'd highly recommend it.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

My latest purchase its absolutely…

My latest purchase its absolutely Beautiful the Colourful Tennis Bracelet the colours are stunning and go so well with several colours of thr Heart Huggie Earrings! Price is such good value and of course waterproof and tarnish proof so no need to take off everytime you shower or go in the pool on holiday 😉

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Love the

Love the. Item, the packaging is luxurious and great quality. Really love my personalised necklace. Highly recommend very smooth transaction.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Abbott Lyon and the best jewellery brand on the market! Quality pieces at amazing prices and jewellery that lasts!

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

I love the customisable jewellery

I love the customisable jewellery, the bags & the jewellery boxes. I wear the same earrings everyday, even to the gym, and they haven’t tarnished. Great quality.

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

They are great

The service is reliable, efficient & keeps to delivery times. They keep you updated & are reliable.
I'm well & truly obsessed & love all the items I've bought.

May 29, 2026
Unprompted review

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