Abbott Lyon Reviews 33,088

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 10,922 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, noting their durability and longevity, with many pieces lasting a long time without tarnishing or losing quality. People appreciate the wide variety of styles available, including personalized options, making them suitable for both personal use and gifting. Many consumers also highlight the fast delivery and excellent customer service, with staff often going above and beyond to resolve issues. However, some customers experienced significant delays with their orders, particularly for personalized items, leading to frustration and missed occasions. A few other people also felt that the quality of some items, especially personalized ones, was not as expected, with issues like images distorting or letters falling off. Some reviewers also reported unsatisfactory experiences with customer service regarding these delays and quality concerns.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers consistently praising the high quality... See more

Quality

Customers consistently note positive experiences with quality, praising the high quality and durability of... See more

Delivery service

People report positive experiences with delivery service, often praising the fast delivery times, with some... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over long... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The BEST EVER. I've been using abbott lyon for years! I've never had a problem at all with my jewellery. It's absolutely beautiful, amazing quality and unlike other places it lasts! There is something... See more

Rated 5 out of 5 stars

The service i have received has been amazing. I ordered a memorial necklace for my daughter as I have terminal cancer. They are giving me a free painting and cream tea day after hearing my story. I... See more

Rated 5 out of 5 stars

The company is the best in the market in terms of producing high quality jewellery and keeping up with the latest trends! I am in love with EVERY new collection they make. I have now built a lovely co... See more

Rated 5 out of 5 stars

Bought many times from this company. Love their jewellery! Unfortunately, one of my items broke within a month. But their customer service team are exceptional! Had the issue resolved within 24 hou... See more


Company details

  1. Jewelry Store
  2. Watch Store

Written by the company

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

33K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Delayed order

Delayed order.
False informed.
Order takes far too long to arrive.
Not advised the order will take over 2months don’t order if you want your order sooner rather than later.
Terrible customer service not willing to help.

June 21, 2026
Unprompted review
Abbott Lyon logo

Reply from Abbott Lyon

We're sorry to hear you're disappointed with the service, Olivia. We aim to be as transparent as possible regarding delivery times, and the estimated timeframe is displayed on the product page beneath the Add to Cart button, again at checkout, and in the order confirmation email. We appreciate your feedback, will ensure this is passed along to the team, and apologise for any frustration caused.

Rated 5 out of 5 stars

Still amazing a year later!

I’ve had two pieces and they are lovely. Had them for nearly a year now and not tarnished at all. They still feel like new. The two watches still keep time and are a staple in my wardrome. 💞💞 Big Fan!

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful bracelets

Beautiful bracelets. Item was too small (my error). Easy return and quick refund so I could order another one.

June 15, 2026
Unprompted review
Rated 3 out of 5 stars

Not a great experience

Not a great experience, necklace completely tarnished and ruined within 1 year. Almost £100 wasted. I ordered a locket in June 2025 with a red stone and 2 pictures of my son. When it arrived it was wrong and had a white stone instead. The red was chosen as it was my lost baby's birthstone. I contacted customer service who were excellent in dealing with this, they gave me the money back as a credit to order a replacement or anything else from the website. It has now been a full year since the necklace arrived and inside one of the pictures has worn away even though I've never touched the photos inside, the locket pops open of it's own accord and gets caught in my hair, and the outside of the locket is COMPLETELY TARNISHED! It's a red/copper colour now where it used to be silver when delivered. I don't wear it swimming or in the shower or when exercising in order to properly care for the necklace as I wanted it to be a lifelong piece. Now its completely ruined in its first year when the website clearly advertises tarnish free jewellery. Not very impressed if I'm being honest and don't think I'll shop here anymore.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Name necklace

I brought a custom name
Necklace and honestly it’s amazing I never take it off it’s my every day necklace! It’s held in the pool the shower the gym everything

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

5 star service

Ordered another Abbott Lyon necklace to my collection.Products are always high quality and as described, fast delivery a just great experience overall.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and quality!!

Very happy with my order from Zodiac Watch & Wrist Stack . The quality was excellent, delivery was quick, and everything arrived exactly as described. The whole process was smooth and professional. Highly recommended.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been loving my Abbott Lyon pieces

I’ve been loving my Abbott Lyon pieces! The quality feels premium, with a beautiful luxury look at an affordable price. The jewellery is lightweight, comfortable to wear all day, and adds an elegant touch to any outfit.

What impressed me most is how well the pieces maintain their shine with regular wear. The personalized options make them feel extra special and perfect for gifting. The packaging is also gorgeous and gives a high-end unboxing experience.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company: the variety of styles, the customisation, the shipping time and most of all the quality! Everyday for 2 years I have worn 2 necklaces from here and they haven’t tarnished or rusted in the slightest. Well worth it and I love having my kids initials close to my heart🫶🏻

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

I broke my bracelet which I love



I broke my bracelet which I love, I contacted yourselves and within the hour a new one was chosen, reserved and purchased for me at no cost. What a service no quibble no waiting it will be here on Monday what a fantastic company. Thank you

June 19, 2026
Unprompted review

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