Abbott Lyon Reviews 33,090

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 10,922 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, noting their durability and longevity, with many pieces lasting a long time without tarnishing or losing quality. People appreciate the wide variety of styles available, including personalized options, making them suitable for both personal use and gifting. Many consumers also highlight the fast delivery and excellent customer service, with staff often going above and beyond to resolve issues. However, some customers experienced significant delays with their orders, particularly for personalized items, leading to frustration and missed occasions. A few other people also felt that the quality of some items, especially personalized ones, was not as expected, with issues like images distorting or letters falling off. Some reviewers also reported unsatisfactory experiences with customer service regarding these delays and quality concerns.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers consistently praising the high quality... See more

Quality

Customers consistently note positive experiences with quality, praising the high quality and durability of... See more

Delivery service

People report positive experiences with delivery service, often praising the fast delivery times, with some... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over long... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The BEST EVER. I've been using abbott lyon for years! I've never had a problem at all with my jewellery. It's absolutely beautiful, amazing quality and unlike other places it lasts! There is something... See more

Rated 5 out of 5 stars

The service i have received has been amazing. I ordered a memorial necklace for my daughter as I have terminal cancer. They are giving me a free painting and cream tea day after hearing my story. I... See more

Rated 5 out of 5 stars

The company is the best in the market in terms of producing high quality jewellery and keeping up with the latest trends! I am in love with EVERY new collection they make. I have now built a lovely co... See more

Rated 5 out of 5 stars

Bought many times from this company. Love their jewellery! Unfortunately, one of my items broke within a month. But their customer service team are exceptional! Had the issue resolved within 24 hou... See more


Company details

  1. Jewelry Store
  2. Watch Store

Written by the company

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

33K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

great customer service

the products look amazing and the quality is great. My wife only buys from here now. Also, there was one issue, that customer service ressolved straight away. Nothing negative to say about this company. It is run very well. Keep it up :)

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service!

Bought many times from this company. Love their jewellery!

Unfortunately, one of my items broke within a month. But their customer service team are exceptional! Had the issue resolved within 24 hours and received a new one. Thank you!

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Abbott Lyon jewellery is great quality!!

Abbott Lyon jewellery is great quality, affordable and looks expensive. I’ve had multiple pieces from here and they’ve lasted ages and are still in great condition. Abbott Lyon jewellery makes an outfit as well.

June 17, 2026
Unprompted review
Rated 1 out of 5 stars

Such a con

Such a con, just ordered. It did not say how long delivery would take, now sent an email
Saying it will take 2 months. This breaches Uk consumer law, do not order from them, I’m doing a charge back. Unbelievable total con.

June 16, 2026
Unprompted review
Abbott Lyon logo

Reply from Abbott Lyon

We're sorry to hear you're disappointed, Matt. We aim to be as transparent as possible regarding delivery times, and the estimated timeframe is displayed on the product page beneath the Add to Cart button, again at checkout, and in the order confirmation email. If the timeframe doesn't work for you, please contact our support team and we'll be happy to assist further. We appreciate your feedback and apologise for any frustration caused.

Rated 5 out of 5 stars

I love shopping on Abbot Lyon

I love shopping on Abbot Lyon! Such an easy website to navigate and the jewellery is such high quality. I have pieces that I have worn daily (including in the shower) for over a year and they haven’t tarnished at all or lost quality. I will forever be buying!

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

An earring I bought broke

An earring I bought broke. I started a live chat and explained. I was quickly transferred to a live agent and after a brief description, order number confirmation and a photo I was immediately given credit for the full amount paid. Excellent customer service from Siphamandla with Abbot Lyon. It’s the first time I’ve had an issue with any of their pieces and it’s was handled amazingly well!

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Gold Huggies

I wear these gold huggie earrings every day, to me they’re an elegant classic staple. They go with everything and are really comfortable to wear.

June 16, 2026
Unprompted review
Rated 2 out of 5 stars

Placed my order may 11th I understood…

Placed my order may 11th I understood that it would take a while as I ordered a name necklace with two birth stones. I have received an email today a month later informing me they no longer do birth stones so my order has been cancelled and was not offered a refund instead I was given a code for store credit bit disappointed with the time frame of letting me know that my order was no longer available.

June 16, 2026
Unprompted review
Abbott Lyon logo

Reply from Abbott Lyon

We're so sorry for the disappointment and frustration caused by the delay and the cancellation of your order, Leavi. We completely understand how disappointing this must have been, especially after waiting for over a month. While the birthstone option is no longer available, a full refund has now been issued. We sincerely apologise for the experience and appreciate your patience and feedback.

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