Abbott Lyon Reviews 33,090

2 months for delivery is an absolute joke. They insist they said on the website. They absolutely did not.

Loving the jewellery just ordered some more earring and named necklace with my daughters name and braclets with there birthstones. Can’t wait for it to arrive!!!

I got the mini heart bracelet and i just kove it. Its dainty and perfect for a bracelet stack. Also made a lovely gift. Theyre also fully waterproof and resistant so no peeling or tarnishing

I bought the silver white cushion earrings and they are absolutely gorgeous! They are so sparkly and the stone is beautiful. Delivery was quick and customer service perfect as always!

Abbott Lyon jewellery is beautiful and reliable! ✨ I have been wearing their products daily as they’re tarnish free- they are stylish yet durable!

Forever my fav jewellery site

I rarely leave negative reviews, but my experience with Abbott Lyon has been incredibly disappointing.
I placed an order for a personalised photo locket on 5 June as a birthday gift. Having previously purchased a similar personalised locket from Abbott Lyon last year and received it within approximately two weeks, I had no reason to expect any issues.
After coming up to a couple of weeks waiting with no updates, I contacted customer services and was informed that my order may not arrive until October. That is a potential wait of more than four months for a personalised necklace. Had this been made clear at the point of purchase, I would never have placed the order.
What I find particularly concerning is that while I am being told my order cannot be fulfilled until October, the same product is currently advertised on the Abbott Lyon website with an estimated delivery date of July. It is difficult to understand how a new customer can apparently receive the same item sooner than someone who placed their order at the beginning of June.
The explanation given was that the company is making improvements to its workshop and supply chain. Whilst I appreciate businesses face operational challenges, customers should not be expected to absorb the consequences of internal delays after payment has been taken. A business has a responsibility to provide realistic delivery expectations and fulfil orders within a reasonable timeframe.
To make matters worse, when I requested a refund due to the excessive delay, I was informed that because the item is bespoke, a refund would not be offered. Instead, I was offered store credit. If my personalised necklace is in production why is it going to take another 4 months?. I did not purchase store credit; I purchased a gift that was expected within a reasonable timeframe and has still not been delivered.
The lack of transparency, the contradictory delivery information, and the refusal to provide a proper resolution have left me with very little confidence in this company. Based on my experience, I would urge anyone considering ordering a personalised item to think very carefully and to take advertised delivery dates with caution.
Extremely disappointed.

Always love the jewellery I have purchased over the years.
It always arrives promptly and very well packaged.
Had a problem with an item on one occasion and was helped with my query and it was solved very quickly, excellent customer service. I would highly recommend.

Just received my new initial necklace from the ‘written In the sand’ collection and I just love it. I’ve never found a ‘p’ where I like the font but this is just lovely!!

Helpful and efficient customer service. Lovely products, I have lots of pieces

I absolutely love my new anklet from
Abbott Lyon! It fits me perfectly considering I have chunky ankles. It’s also very strong! I have caught it a couple of times and it is very durable! I have also been to the spa with it and it hasn’t tarnished at all! 10/10!

It was easy to order, the item has arrived and looks exactly like the picture, it suits my needs perfectly which is a gift for my long time friend’s 60th birthday. I paid for the special packaging which is gorgeous. I would recommend doing this if it’s for a gift.

I have had my pieces for almost 2 years and all of them are still perfect!

Amazing love everything

The best quality jewellery!!!

Loved making my personalised necklace with Abbott Lyon! It turned out better than I could have imagined! I wear it all the time

Excellent jewellery. My lovely clover necklace has been tested in the sea and on the beach, and it still looks gorgeous. The quality is superb and it doesn’t tarnish.

The jewellery itself is such high quality and durable, no green skin here! Delivery is always super fast, cannot fault at all!

Amazing jewellery, the personalization makes great gifting and quality meaning it’ll last!!

Customer service is amazing, go above and beyond for customers. I requested a donation to raise money for Asthma+Lung UK as I’m running the London Maratjon and the team was so supportive and helpful and donated a generous donation. I couldn’t thank them enough. I’ve also ordered from the company in the past and the gifts and jewellery they offer is amazing quality and honestly well worth every penny.