Abbott Lyon Reviews 33,093

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 10,922 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, noting their durability and longevity, with many pieces lasting a long time without tarnishing or losing quality. People appreciate the wide variety of styles available, including personalized options, making them suitable for both personal use and gifting. Many consumers also highlight the fast delivery and excellent customer service, with staff often going above and beyond to resolve issues. However, some customers experienced significant delays with their orders, particularly for personalized items, leading to frustration and missed occasions. A few other people also felt that the quality of some items, especially personalized ones, was not as expected, with issues like images distorting or letters falling off. Some reviewers also reported unsatisfactory experiences with customer service regarding these delays and quality concerns.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers consistently praising the high quality... See more

Quality

Customers consistently note positive experiences with quality, praising the high quality and durability of... See more

Delivery service

People report positive experiences with delivery service, often praising the fast delivery times, with some... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over long... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The BEST EVER. I've been using abbott lyon for years! I've never had a problem at all with my jewellery. It's absolutely beautiful, amazing quality and unlike other places it lasts! There is something... See more

Rated 5 out of 5 stars

The service i have received has been amazing. I ordered a memorial necklace for my daughter as I have terminal cancer. They are giving me a free painting and cream tea day after hearing my story. I... See more

Rated 5 out of 5 stars

The company is the best in the market in terms of producing high quality jewellery and keeping up with the latest trends! I am in love with EVERY new collection they make. I have now built a lovely co... See more

Rated 5 out of 5 stars

Bought many times from this company. Love their jewellery! Unfortunately, one of my items broke within a month. But their customer service team are exceptional! Had the issue resolved within 24 hou... See more


Company details

  1. Jewelry Store
  2. Watch Store

Written by the company

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

33K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Customer service is amazing

Customer service is amazing, go above and beyond for customers. I requested a donation to raise money for Asthma+Lung UK as I’m running the London Maratjon and the team was so supportive and helpful and donated a generous donation. I couldn’t thank them enough. I’ve also ordered from the company in the past and the gifts and jewellery they offer is amazing quality and honestly well worth every penny.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

I love abbot Lyon there is something…

I love abbot Lyon there is something for every occasion whether it’s a gift for a loved one or a treat for yourself! It’s so good for the price , the quality is amazing and doesn’t tarnish or go bad after a while I love it!

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

Been using Abbott Lyon jewellery for a…

Been using Abbott Lyon jewellery for a while and I’m obsessed with their collection and pieces. Love the fact that they are tarnish free and can wear them on water without having to think twice.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful peace

Delivery took 2 days, outstanding as always. I received my eternity ring and was blown away with how elegant it is. The photos were beautiful but reality was something else.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Love the jewellery

Love the jewellery! Each piece comes beautifully wrapped in stunning packaging. The pieces are always what I imagined and more. I love these earrings they look so good and get so many compliments

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. I ordered a necklace 3 years ago that was covered by their warranty. It broke, and I contacted AL who gave me a credit note for the full value to replace. I ordered a replacement but unfortunately, they sent the wrong length. I contacted them again and they apologised, offering another credit note for me to order a replacement. I really cannot fault their customer service.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect every time

Perfect every time I bought a fidget ring
It wasn’t spinning as well as first I messaged the team they were so supportive and got back so quickly

Overall perfect service even months after purchasing

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous jewllery

Gorgeous, personalised jewllery! I always buy my friends presents from here and they love them. They also offer personalized gifting options which I love

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

quick delivery

Delivery from Abbott Lyon is really quick. The online images reflect the jewellery beautifully, meaning there are no surprises when your order arrives.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely pieces

Lovely pieces, always get so many compliments. Never leave the house without at least 2 pieces of Abbott Lyon jewellery!

May 18, 2026
Unprompted review

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