Abelburners Reviews 

591
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

After I messed up my order it took just one email to get everything sorted! A very efficient & speedy delivery of top quality items & add to that a cute little freebie! Really glad I found these lov... See more

Rated 1 out of 5 stars

Great burner design , major fragrance fail! what looks like a luxe product with a high price point is severely let down by the cheap synthetic “fragrances” that contain endocrine disrupting phatal... See more

Company replied

Rated 5 out of 5 stars

Recieved our first oak and black burner today after seeing on Insta. Absolutely stunning and so well made. It's perfect and excellent quality. So beautiful and just perfect. A trustworthiness company... See more

Rated 5 out of 5 stars

I was just laughing there and thought I'd share this with you all, as this would secure my decision to buy. My husband did a particularly howfing crap this morning, after shouting at him, he sprayed... See more

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4.1

Great

TrustScore 4 out of 5

591 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(591)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, speedy delivery. I’m delighted with the product. Classy!

August 2, 2022
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Reply from Abelburners

Hey Patricia! We're so glad you love it, thanks for shopping small!

Rated 5 out of 5 stars

Great product and service!

Saw this advertised on Instagram and loved the look of it. I went for a walnut and black model and it’s awesome. Really unique, rustic and well made. Delivery was really quick too!

August 1, 2022
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Reply from Abelburners

Thanks so much Jordan! Welcome to the family!

Rated 5 out of 5 stars

Lovely product

Lovely product, really quick delivery and very well made. Highly recommended

August 1, 2022
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Reply from Abelburners

Thanks so much for your review!! :D

Rated 5 out of 5 stars

Amazing product

Amazing product! Make the atmosphere in my lounge so chilled and relaxing!

Good value and the oils smell incredible!

July 31, 2022
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Reply from Abelburners

Thanks Kyle! Instant chill mode ON!! :P Enjoy!!

Rated 5 out of 5 stars

I’ve wanted one of these beautiful…

I’ve wanted one of these beautiful burners since they first advertised. I’ve finally got it and couldn’t love it more. Speedy delivery, highest quality and the most beautiful oils

July 10, 2022
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Reply from Abelburners

Thanks so much Anna! Really appreciate you taking the time to review us :D Kat

Rated 5 out of 5 stars

Gorgeous product and amazing service

Gorgeous product and amazing service - I had a sweet handwritten note in the parcel containing my burner that the oil I’d ordered was out of stock so it would follow separately, it’s only been a couple of days and I’ve had a notification that it’s been shipped next day already! The burner was packaged really beautifully too. Can’t fault the service and attention to detail :)

July 4, 2022
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Reply from Abelburners

Thanks so much Eleanor! Welcome to the family :D

Rated 5 out of 5 stars

I’ve already bought two

I’ve already bought two, and now bought one for a close friend for their birthday, what do you get someone who has it all?

A nice smelling house and a nice relaxing experience of lighting a burner

July 3, 2022
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Reply from Abelburners

Thanks for shopping small, Alex. We really appreciate your support! Kat :)

Rated 5 out of 5 stars

Another amazing order

Another amazing order, this one was full of gifts, I really hope that the next step you guys do is to make refills for your hand soaps and body oils because I really don't know what to do with all of these gorgeous glass Amber bottles I'm going to have 😍

July 2, 2022
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Reply from Abelburners

Hey Kayleigh! We have already started working towards a refill option, hopefully we will have something ready in the new year! Thanks for shopping with us :D Kat

Rated 5 out of 5 stars

Can’t fault Abel

Can’t fault Abel, after placing two orders in a week (was so pleased with the first, we ordered more!)
We ordered the pear and wildflower room spray which is wonderful and lasts far, far longer than any similarly priced sprays we’ve tried. Was so happy with this that we went back and ordered the bath oil and a handwash and I’m so glad I did. Both beautiful, and such prompt delivery with both orders. Will be using again.

June 23, 2022
Unprompted review
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Reply from Abelburners

Thanks so much Jamie! Welcome to the family! Kat :D

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Good delivery and a great product. Would recommend.

June 16, 2022
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Reply from Abelburners

Thanks Andrew, really appreciate you taking the time to review! Kat :D

Rated 5 out of 5 stars

Excellent

Excellent, stylish and thoughtfully constructed product that works perfectly.

June 15, 2022
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Reply from Abelburners

Very kind of you Chris, thanks so much!

Rated 5 out of 5 stars

Great product and great service

I ordered this product over a Bank holiday weekend - it was shipped on the Monday and arrived on the Tuesday. Packaging was beautiful and the little touches with the leaflet etc make all the difference.
Product is good quality and stylish and I love the fragrances. The scent distribution is really effective. I am sure when my visitors see it they will be wanting one!

June 9, 2022
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Reply from Abelburners

Thanks Kate, we really appreciate your kind words! Kat :D

Rated 5 out of 5 stars

The most amazing burner

The most amazing burner and such great quality! It looks incredible on my breakfast bar and such a talking point! It smells amazing, and gives off a long lasting subtle aroma that is not overpowering (unlike other burners) I cannot wait to try all the different scents! I have been looking at these burners for ages and I was lucky enough to win one for myself and a friend in a competition Abel Burners were holding directly! Fantastic communication and super fast delivery! I’m already looking at purchasing another one for my new extension! Such a wonderful family business sending calm & happiness to everyone’s homes! Thank you so much to Ash, Kat & the twins!

June 6, 2022
Unprompted review
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Reply from Abelburners

Thanks so much Lucy! :D

Rated 5 out of 5 stars

Fantastic!

Fantastic product. I love my oil burner, brilliant quality. The oil scent smells amazing, all through my house. I will definitely be purchasing Abel products again

June 5, 2022
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Reply from Abelburners

Thanks Nic! Welcome to the family!

Rated 5 out of 5 stars

Amazing product

Amazing product, well made and quirky. The oils smell beautiful. The packaging was lovely and felt very luxurious so perfect as a gift.
The delivery was fast too.
Thanks

June 5, 2022
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Reply from Abelburners

Thanks Fay!

Rated 3 out of 5 stars

Paid extra for next day delivery

Paid extra for next day delivery, courier said we weren’t in when we were and still hasn’t arrived

** in response to your reply Kat, I tried every which way to contact Abel. There is no phone number on your website. I emailed the customer support via your website and got no reply. I also emailed ash at belburners and got no response.
After several “failed” deliveries by DPD, which every time there were people home, I had to collect the burner from my local post office.
In fairness the burner looks really good, the packaging is great and I’m happy to have finally received it, so have changed my star rating to 3 stars. DPD really need to sort their act out

June 4, 2022
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Reply from Abelburners

Hey Olly, if you're experiencing a problem with the courier, I wish you'd let us know as we have a whole plethora of options in order to help you.

I haven't heard from you directly, this is the first I've heard of the issue. Please email me via our contact form on the website and I'll get this sorted for you. I do just really wish you'd done so before giving me a 1 star review, as I don't feel I've even been given an opportunity to resolve this for you.

Looking forward to hearing from you!

Kat

Rated 5 out of 5 stars

My Husband was absolutely delighted…

My Husband was absolutely delighted with his birthday gifts truly first class and bespoke! Communication was amazing through the entire process with updates & beautifully packaged & with outstanding presentation & full comprehensive instructions & care details . The delightful pungent aromas of your oils were simply Devine! Well done & thank you for helping me purchase a truly special gift for my husband’s birthday!

Best wishes & look forward to buying again

Alastair xx

June 4, 2022
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Reply from Abelburners

Thanks so much Alastair!

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