Abels Moving Services Reviews 

669
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and helpful, often going above and beyond to ensure a smooth process. People found the service to be seamless, efficient, and well-organized from start to finish, making their moving experience stress-free. Reviewers also highlighted the careful packing and secure wrapping of items, along with the punctual and considerate delivery service. While the overall sentiment is highly positive, a very small number of people had isolated concerns regarding specific aspects of their experience.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, friendly, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency of the... See more

Delivery service

Clients share positive opinions on delivery service, highlighting the professionalism and helpfulness of the... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the careful packing and... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers reporting that boxes and furniture... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly staff, polite and courteous. Nothing is too much trouble. Were able to get us out of trouble after another removal company let us down at short notice. Very appreciative of our efforts... See more

Company replied

Rated 5 out of 5 stars

From start to finish Abels were great, our communication with the team at Head office via Marie - going through the survey process and later with Sue was incredibly clear and easy. The move itse... See more

Company replied

Rated 5 out of 5 stars

Brilliant! Looked after from start to finish, excellent service, nothing too much trouble - ever so friendly and went above and beyond. Looked after our belongings and took great care around both prop... See more

Company replied

Rated 5 out of 5 stars

The team who moved us were all top class; courteous, helpful and hard-working. They really listened to what we wanted and were prepared to turn their hands to any task. They were mindful of the custom... See more

Company replied


Company details

  1. Moving Company
  2. Freight Forwarding Service
  3. Moving and Storage Service
  4. Shipping Company
  5. Storage Facility

About Abels Moving Services

Written by the company

For over 70 years, Abels has been delivering professional removals, relocation and storage services for private individuals, businesses and organisations across the UK and around the world. Our reputation is built on exceptional customer service, meticulous planning and handling every move with the highest levels of care and professionalism.

Whether you're moving locally, relocating across the UK, moving to or from Europe, or planning an international relocation, our experienced team provides a fully managed service tailored to your individual requirements. We handle export and import moves worldwide, offering expert guidance on packing, shipping, customs procedures and destination services to ensure a smooth and stress-free experience.

Our UK removals service covers England, Scotland, Wales and Northern Ireland, including specialist moves to the Scottish Islands, the Isle of Man and the Channel Islands. Every move is supported by a dedicated Customer Services Manager, comprehensive move planning and experienced, security-cleared crews who remain with your move from start to finish.

Our services include professional packing and unpacking, secure storage, specialist handling of fine art, antiques, wine collections and other valuable possessions, as well as move management and concierge services such as handyman, electrical, plumbing and IT support where required.

Alongside residential removals, Abels provides office relocations, commercial moving services, business storage and specialist FF&E (Furniture, Fixtures & Equipment) logistics. We work with organisations across a range of sectors, delivering carefully planned relocation projects with minimal disruption, from corporate offices to hospitality, education, healthcare and retail environments.

Whether you're moving a family home, relocating an entire business, or managing an international project, our experienced team is committed to delivering a seamless, reliable and stress-free moving experience from initial enquiry through to final delivery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

669 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(669)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient , polite and easy to work with

The team were amazing. They were polite, calm, sensitive and extremely efficient.

February 5, 2024
Unprompted review
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Reply from Abels Moving Services

Dear Victoria,

Thank you so much for your review and kind comments which our team will greatly appreciate.

We look forward to helping again in the future.

Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Prompt and Professional

Abels were very prompt with the their responses. The delivery guys were courteous and helpful.

January 18, 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Piu,

Thank you for your kind words and review.

Wishing you all the best for the future.

Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Amazing service! great team!

we had the pleasure to have abels moving services deliver our stuff in UK, the service and experience was amazing! the team very friendly and professional!
Jane, Ben and Team did and excellent job
Highly recommended!!

January 8, 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear David,
Thank you for your kind comments on your moving team, they will be delighted I'm sure when this is shared with them. Wishing you all the best and look forward to helping again in the future.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

We'd use Abels again!

Moved back from Dubai to the UK and their team moved us back into our new home. Very courteous, professional and efficient. They erected some of the furniture too which was great. We used Pickfords to move out to the UAE and it was poor, much of our stuff arrived damaged but these were far better and not as expensive which was a bonus. The packing and wrapping was second to none.

December 28, 2023
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Reply from Abels Moving Services

Dear Mr Childs,
Thank you for your review and feedback which is much appreciated. We look forward to helping on your next move.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Excellent experience, 5 stars!

Abel’s picked up my goods from Felixstowe, sorted out the customs duty, and delivered them safe and sound to the north of England. The service was absolutely first class and every member of staff. I spoke to couldn’t have been more helpful. Not a single item was damaged, and everything was done with goodwill and humour. Definitely recommend using this company

November 18, 2023
Abels Moving Services logo

Reply from Abels Moving Services

Dear Heather,
Thank you for your kind comments and nice feedback which have been well received and appreciated. We look forward to helping on future moves.
Kind regards
Neil Pertoldi

Rated 1 out of 5 stars

Abels an awful removal company

Abels failed to inform us for 2 months that they had taken over the contract storing our stuff and moved it to a new location 40 miles away. They refused to let us inspect our goods to make sure they were in good order. And charged exorbitant (3x) rates for storage. so we had to use alternative removal company for this. Some of our goods are missing, others are not in good condition. Staff were always rude and inconsiderate. This experience lasted for nearly a year before we were able to get out get out of their strangle hold contract.

June 19, 2023
Unprompted review
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Reply from Abels Moving Services

Dear Mrs Brandon-Jones,

I am saddened to read your comments given the circumstances.

We rescued the storage containers of customers from a removal company that went into liquidation. None of the old employees remained when we were granted permission, we therefore needed a period to investigate what customers containers were actually remaining in their warehouses. You were written to as soon as possible. We needed to vacate the old companies warehouse as conditions were unsuitable. Your effects were held in the same storage containers they were stored in with the old company, untouched during their time with Abels. The only time the containers were opened was when you asked for evidence we held your effects and requested we open the container doors to take photographs showing the contents which was done twice and emailed to you. You advised that you personally had regular access into the containers when they were held with the old company. Unfortunately you did not pay storage fees to the old company from 2018 and you did not pay your storage invoices to Abels for 12 months. Storage charges were held at the same rate you received from the old company for 24 months before we needed to increase the rates by 25% as you were paying less than half that of the industry standard for storage which was commercially unsustainable. You were written to advising of this and given 3 months notice of this increase. Quotations were provided on your request in December 2020 to deliver items to your home in Norwich and you advised you were arranging comparison quotes. No further instruction was received following these quotes until you went out from store on the 25/03/22.

I hope this advises our position. If you require more information, please email me at neilpertoldi@abels.co.uk

Yours sincerely
Neil Pertoldi

Rated 5 out of 5 stars

Abels is a real 5 star company

Abels is a real 5 star company. I was intially impressed by their flexibility in taking some furniture into storage. Then the assessment of our moving needs was carried out with great professionalism. This included a clear explanation of how things would work, which was very helpful. Our exchange of contracts was quite late but Abels were understanding and supportive on this. It was incredibly easy to communicate either by phone or email. On the days of packing and removing and then delivery the crew were just brilliant, providing advice when we needed it and working really hard to get everything ready and moved. They were also really easy to talk to and work with. I would recommend them strongly and without reservation.

December 8, 2023
Unprompted review
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Reply from Abels Moving Services

Dear Neil,
Thank you for taking the time to provide your review which is very much appreciated. I will of course be sharing your advice with members of the team who worked on your move who I'm sure will be delighted. We wish you all the best for future and look forward to helping again.
Kind regards
Neil Pertoidi

Rated 5 out of 5 stars

Abels was fantastic!

Abels was fantastic and such a pleasure to deal with. They have a brilliant 'unpacking' service that saved us days of emptying boxes. . wonderful staff!

December 8, 2023
Unprompted review
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Reply from Abels Moving Services

Dear Kristina,
Thank you for your kind comments which we really appreciate. We look forward to helping again on your next move.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Swift, polite and cautious

Swift, polite and cautious - had a great experience with Abel when moving from Canada to Scotland. Paul and team provided all the information when necessary and answered quickly, whereas the two-person moving team on the ground was quick and efficient - nothing was broken! When I move again, I will most definitely use Abel once more.

November 14, 2023
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Reply from Abels Moving Services

Dear Miroslaw,

Thank you for your kind comments which are welcome and appreciated. I will share them with the team shortly.

We look forward to helping again on your next move.

Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Excellent Service

From the first visit to carry out a house inventory through the packing up stage to the final delivery and unloading, the service was highly professional. The team who did the packing up over several days took enormous care and nothing seemed too much trouble. The dismantling and reassembly of items of bulky furniture was done with great skill. Very impressed with the whole experience with Abels.

November 2, 2023
Unprompted review
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Reply from Abels Moving Services

Dear Mr Clarke,
Thank you for your feedback and review, they are really appreciated. The whole team who worked on your project will be delighted by your comments when they are shared with them shortly. We hope you settle quickly into your new home.
Kind regards
Neil Pertoldi

Rated 4 out of 5 stars

Efficient service with extremely…

Efficient service with extremely experienced staff and a well planned program.

October 16, 2023
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Dear Mr Strong,
Thank you for your review and feedback. We look forward to helping again in the future.
Kind regards
Neil

Rated 3 out of 5 stars

A very mixed experience I would not repeat

The men packing and unpacking, loading and unloading were very good indeed. But administratively they are a shambles. It took ages to get the quote confirmed with them, and on the day the handyman they promised did not turn up. After a day of having our calls ignored which was highly stressful, we were asked whether we could sort someone else out ourselves to attend the next day. Eventually someone did come on the afternoon of day 2 and they did cover the cost of our emergency electrician whom we used overnight on day 1 to remove our light fittings. In the move out there was a big fuss made about how they would separate the key items, bed, tv, kettle, mugs etc and do them last. But this last container then was not redelivered first out of storage. As a result we had to stay in an hotel overnight at further expense. The excuse was that most people don’t stay in their new place on night 1 of a 2 day move. But we were paying thousands more for an expensive premium service with a moving concierge and that person took no responsibility for the fact they did not ask us any questions about that assumption; it was “not the procedure in the yard to consult the inventory before deciding what to load out of store”, and not the procedure to ask, either. So don’t think you’re paying premium prices for premium organisation - you’re not. To top it all, even though we have paid to be unpacked we are expected to wait 11 days for the boxes they did not unpack initially to be collected. So I would say, don’t bother - save yourself thousands and use someone cheaper.

October 23, 2023
Unprompted review
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Reply from Abels Moving Services

Dear Ms Purkis,
Thank you for taking the time to share your comments which I am saddened to read. I apologise for the errors that have occurred during your move and we will be reviewing the feedback internally to learn from our mistakes.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Abels complete a trouble-free move.…

Our Abels team were extremely hard-working and completed packing on day 1 in good time. They worked with no fuss and absolutely minimal involvement required of us. They arrived early on day 2 and had loaded everything on the van by mid-day. After a wait for a couple of hours while the finances were confirmed we were unloaded and items that required rebuilding were completed and the rest placed in rooms directed by us by 17.30.
This was a well-run operation from the original survey to the final piece of furniture being put into our new home.
Very impressive and no breakages!

October 4, 2023
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Dear Keith,
Thank you for your review and kind comments. I will be sharing these with your whole moving team shortly and they'll be really pleased to read them. We wish you all the best in your new home and look forward to helping again when required.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Very friendly

Very friendly, polite, hard working and we would highly recommend anyone to use your company.

October 12, 2023
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Dear Frank,
Thank you for your review and nice comments which are really appreciated and will be shared to the team shortly. We look forward to helping again in the future.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Personal professional serviceWe couldn’t have been more delighted…

We couldn’t have been more delighted with the service we got from Abels. Everyone I dealt with, either organising the move or actually moving us on the day, went the extra mile to be helpful and flexible. We had quite a complicated move but it was all completed with the utmost care and consideration. They are an extremely professional, efficient and knowledgable company and the staff all reflect the high standards promised. Thank you Abels for making it a lot less stressful than it could have been.

May 17, 2023
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Dear M Ames,
Thank you so much for your fantastic comments which I'm sure the team will be really pleased to receive tomorrow when this will be shared internally. Thank you for booking with Abels and we will look forward to helping again in the future.
Kind regards
Neil Pertoldi

Rated 4 out of 5 stars

Very Efficient

Everyone at the company was very kind and efficient. They followed up thoroughly on emails and even went the extra mile by calling me if they required further information or vice versa. I am extremely happy with their services.

September 22, 2023
Abels Moving Services logo

Reply from Abels Moving Services

Dear Sir/Madam,

Thank you for your review and kind comments which are much appreciated and will be shortly shared with your moving team.

We will look forward to helping you again in the future.

Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Exemplary Service

At every stage of the process from the home visit for quoting, through all our dealings with the office, to the removal, storage and delivery to our new home, we were very impressed with the high level of service. The entire team were skilful, efficient, professional and friendly.

August 4, 2023
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Dear O.M.
Thank-you for choosing Abels, your great review and comments, it is really appreciated. We look forward to helping you again in the future.
Kind regards
Neil Pertoldi

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