Abels Moving Services Reviews 

668
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and going above and beyond to ensure a smooth and stress-free experience. People frequently highlight the excellent service, noting the careful handling of belongings, efficient packing, and seamless execution of moves from start to finish. The user experience is often described as outstanding, with many appreciating the clear communication, helpful coordination, and overall ease of the process. Reviewers also commend the delivery service for its promptness and the team's careful attention when bringing items into new homes. The overall quality of service is consistently reported as exceptional, with many consumers recommending the company for its reliability and professionalism.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, friendliness, and... See more

Service

Customers had positive experiences with service, often describing the entire process as flawless,... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting the professionalism and helpfulness... See more

User experience

Users describe positive interactions with the overall experience, highlighting a smooth and easy transition... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the careful packing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly staff, polite and courteous. Nothing is too much trouble. Were able to get us out of trouble after another removal company let us down at short notice. Very appreciative of our efforts... See more

Company replied

Rated 5 out of 5 stars

Brilliant! Looked after from start to finish, excellent service, nothing too much trouble - ever so friendly and went above and beyond. Looked after our belongings and took great care around both prop... See more

Company replied

Rated 5 out of 5 stars

From start to finish Abels were great, our communication with the team at Head office via Marie - going through the survey process and later with Sue was incredibly clear and easy. The move itse... See more

Company replied

Rated 5 out of 5 stars

The team who moved us were all top class; courteous, helpful and hard-working. They really listened to what we wanted and were prepared to turn their hands to any task. They were mindful of the custom... See more

Company replied


Company details

  1. Moving Company
  2. Freight Forwarding Service
  3. Moving and Storage Service
  4. Shipping Company
  5. Storage Facility

About Abels Moving Services

Written by the company

At Abels, we offer full home removals and storage services in the UK, including the Scottish islands, the Isle of Man and the Channel Islands. Our UK removals services are tailored to suit your needs, wherever you decide to move.

Our 70 years of experience and our full list of credentials place us as a trusted removals company in the UK. Our team of dedicated removals experts ensure that your belongings are moved with utmost care and precision so that your move can be as stress-free as possible. Learn more about our selection of services for moves within the UK.

Our full range of services includes:

  • Packing and unpacking services - We will pack your belongings, using only the best quality materials.
  • Collections of valuable items - Our teams are fully trained in all kinds of moves. We will safely move your paintings, wine and fine art.
  • Personal assistant services - We have expert assistants that will help with your move.
  • Move management - We will manage your entire move in the UK, from start to finish.
  • Handyman services - We can organise an electrician, a plumber, someone to put up some shelves, and even an IT specialist to install your PC.

Our removals services include:

  • Home moving services - Moving from residence-to-residence
  • Office moving services - Moving or relocating offices
  • Commercial moving services - Other commercial moving services including business relocation, document and other storage, FF&E and retail services

All our removals services are tailored to meet your specific removals needs, wherever you decide to move to in the UK. This includes your own Customer Services Manager, detailed move planning, and the same highly qualified and security-cleared crew throughout your move.


Contact info

4.8

Excellent

TrustScore 5 out of 5

668 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(668)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 A*'s

Friendly and po,ite staff. Hard working and curteous and mi doula if customers house abd items

October 20, 2025
Abels Moving Services logo

Reply from Abels Moving Services

Dear William,
Thank you for the A stars and kind words on the team which will be shared with them. We look forward to being of service to you again in the future.
Wishing you all the best.
Neil Pertoldi

Rated 5 out of 5 stars

Very good team

Very good team, helpful and obliging. we could not fault the.

October 10, 2025
Abels Moving Services logo

Reply from Abels Moving Services

Dear Mr Cox,
Thank you for taking the time to provide your feedback which has been well received and appreciated. This will be passed on to the team shortly.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Excellent communications and keeping…

Excellent communications and keeping things straightforward.
Questions answered immediately and always with a positive approach.
Any problem solved very quickly

October 15, 2025
Abels Moving Services logo

Reply from Abels Moving Services

Dear Andrew,
Thank you for your review and kind words which I have fed back to the team involved in your move. They will all be appreciative. Wishing you all the best for the future and hope to be of service again.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

A great service door to door.

From booking through to delivery the service was excellent. I needed to have Abels pack for me and this was fine with extreme care. I would highly recommend the company.

September 18, 2025
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Dear Mrs Burr,
Thank you for your lovely comments which I will share with the full team who took care of your move shortly. We hope you settle into your new home quickly and look forward to being of service in the future.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars
Abels Moving Services logo

Reply from Abels Moving Services

Dear Mr Snowman,

Thank you for your kind comments which will be fed back to the team shortly.

We hope you settle in your new home quickly and look forward to being of service in the future.

Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Satisfied customerThe team who moved us were all top…

The team who moved us were all top class; courteous, helpful and hard-working. They really listened to what we wanted and were prepared to turn their hands to any task. They were mindful of the customer experience throughout and towards the end, when we were struggling to finish the unpacking, they gave us extra time. Abel’s may not have been the cheapest option but they were worth every penny.

October 2, 2025
Abels Moving Services logo

Reply from Abels Moving Services

Thank you for leaving such a lovely review. We're so pleased to hear the teams professionalism and attention to your needs helped make your move a positive experience.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

The best removal service

I used Abel’s recently for a high- net worth client move. Their quote was on par with other firms. They had been highly recommended for higher end moves and seemed very experienced at handling and storing fine art. We were not disappointed. Nicola in the office took care of organising the move and was a reassuring voice during what was a large move going to multiple destinations. The removals team, led by Russell, were careful to protect surfaces and interiors , packed and unpacked carefully and made the move as stress free as possible. Abel’s were very understanding when we had to postpone dates and we used their storage services too. I would recommended Abel’s removal services and plan to use them again for a similar project.

September 25, 2025
Abels Moving Services logo

Reply from Abels Moving Services

Thank you for such a wonderful review. It’s great to hear that our teams knowledge and support made a difference along the way. We know they will be pleased to hear how happy you were with their efforts, and we look forward to assisting you again in the future.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

5 stars move

Great service. From the initial survey, through arranging the move, to the moving day itself, everything felt well organised and under control. The packers were amazing, they took really good care of our furniture, art and everything else. Highly recommended.

September 2, 2025
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Thank you for your review & recommendation.

We’re so glad our teams professionalism and care shone through.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

Jayne & Phil were very helpful

Jayne & Phil were very helpful. Linked with our overseas freight forwarder to ensure we got the goods to the Caribbean in a timely fashion

September 10, 2025
Abels Moving Services logo

Reply from Abels Moving Services

Thank you for your review.

We're pleased to hear you found our team helpful and that you are pleased with how well everything was coordinated with the freight forwarder.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

Social Media Director

From start to finish Abels were great, our communication with the team at Head office via Marie - going through the survey process and later with Sue was incredibly clear and easy.

The move itself was seamless, the guys arrived on time, were polite and did an efficient job on packing our items, with care. They say moving is one of the most stressful things you can do, and Abels took that stress away.

We would not hesitate to use Abels again.

August 18, 2025
Abels Moving Services logo

Reply from Abels Moving Services

Thank you for taking the time to leave a review.

We’re so pleased our teams care and communication stood out and helped take away the stress of the move. We will pass on your lovely words to the whole team involved.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

Great removal services

Every interaction I've had with Abels has been great. Not only was Richard very kind and helpful when I first reached out more than two years ago, and he came to assess my items, but my international move coordinator Emma has been absolutely wonderful throughout. She's been knowledgeable, kind and exceptionally patient with me when I, during different stages of this process, have been worried out of my mind. She's a true gem.
The move itself went smoothly and all my items have arrived, as far as I'm aware (!) - I haven't been able to unpack all my book boxes yet, but all the boxes were ticked of the packing lists so I'm sure they are all here.
Thank you to you all!

September 4, 2025
Abels Moving Services logo

Reply from Abels Moving Services

Thank you so much for your wonderful feedback. We're so pleased to hear that everything went smoothly and that our team were helpful and supportive throughout your move. We will be sure to pass on your lovely comments to the whole team involved, especially Richard and Emma.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

Everything went great

Both sides of the move went great, in the UK and in France.
The preparations have been smooth, everything was well explained and easy. The movers themselves have been great, they have lots of experience and were happy to answer our questions.
Great communication during the whole process. We felt reassured and confident that our furniture was being handled properly.

August 20, 2025
Abels Moving Services logo

Reply from Abels Moving Services

Thank you for your review. It’s wonderful to know our staffs care and effort helped put you at ease every step of the way. We wish you all the happiness in your new home.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

Exemplary Service made my move across the world so much easier

I cannot recommend Abels more highly. From the moment I hired them, they made what could have been a difficult and stressful time so much easier.
Beyond helpful and informative every step of the way.
Wonderful, professional, Abels made a move from London to Kuala Lumpur feel simple.
Extraordinary staff on every level, and the company they handed me over to in Asia were just as excellent.
Thank you, Abels!

August 27, 2025
Abels Moving Services logo

Reply from Abels Moving Services

Thank you so much for your glowing review and recommendation.

We're pleased to hear you found our team so helpful and professional throughout the process. We know they will appreciate hearing that their hard work made such a positive difference.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

Fantastic service

Fantastic service, not one breakage from a 3 lorry load move and the team were hard workers. Special mention to Molly for her assistance on call throughout the move.

September 1, 2025
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Hi, Thank you for your review it is appreciated.

We are so pleased you are happy with our service and we will pass on your wonderful comments to Molly and the rest of the team.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

Excellent service

Excellent service all round. The planning team were very helpful and communicative. The team on the day were highly professional and cheerful, and gave great attention to detail to make sure all our possessions were brilliantly cared for. This included painstaking wrapping of pictures, glassware and other delicate items, as well as great care taken to protect the house floors, walls, etc. Everything took place exactly as planned, with boxes delivered in advance and expertise on hand (e.g. a handyman to collapse and re-assemble bulky items). Abels are highly recommended.

August 26, 2025
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Thank you for taking the time to leave such a wonderful review. We're delighted to hear you found our team helpful, professional and attentive throughout, and that you were pleased with our service.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

First Class Firm

First Class Firm. Excellent service and staff professional, polite and patient. Would highly recomend.

August 8, 2025
Abels Moving Services logo

Reply from Abels Moving Services

Thank you for your review. We're so pleased to hear you had such a great experience with our team. Your recommendation is appreciated.

Kind regards,

Neil Pertoldi

Rated 2 out of 5 stars

I would strongly caution anyone…

I would strongly caution anyone considering Abels. I have been chasing compensation for damaged items for almost a year with no response. This is completely unacceptable and not what you would expect from a so-called premium service.

The agent assigned to my move, refused to adjust my invoice despite the load being drastically reduced. I removed a two-piece furniture set, a large armchair, and other items, yet the van was visibly half empty when loaded. Her justification was that I had already made two changes previously — but as a neurodivergent and vulnerable customer, I should have been offered flexibility and reasonable adjustments, especially when Abels’ quotation was nearly £1,000 higher than competitors who are also members of the British Association of Removers.

To make matters worse, at my new property the fridge was left unstable because the crew did not adjust the feet. Adjusting a fridge is a two-person job, which means I now have to pay for two tradespeople to travel in from larger towns (as I live in a small town with limited local services) — adding significantly to the cost due to labour, petrol, and travel charges. On top of this, the fridge is currently a safety hazard: whenever I open the door, the entire appliance shifts as if it might topple.

This experience has left me with extra costs, safety concerns, and unresolved damage claims. I would not recommend Abels.

November 25, 2024
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

We’re very sorry to hear about the issues you’ve experienced. Please be assured we will be looking further into this, and a member of our team will be in touch with you directly to discuss this with you.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

More than removals

The whole process was excellent from start to finish. I felt that the team were there to support me, especially when finalising dates became very stressful. The move itself was beautifully handled by the move team, who were careful, efficient, considerate, accommodating and friendly. The move was a genuine breeze due to the hard work put in by the team. Their thoughtful approach took much of the stress out of the move for me .

July 28, 2025
Abels Moving Services logo

Reply from Abels Moving Services

Hi, thank you for your lovely review we really do appreciate it.

We are so pleased that you were happy with the move and our whole team, we will ensure to pass on your kind words to them. We wish you well in your new home.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

Par Excellence

Par Excellence! Second time engaging Abels for a move for a client and as always without fault. Moving is busy, stressful and requires trust and organisation. They turn up on time, utterly professional, polite, calm and get on with a job in a seamless fashion which leads you to feel that your are immediately in safe hands.
Russell, Dan and team perfect combination of skill, knowledge, understanding the client and seamless service.
I will always use their services for all my clients and I highly recommend!

August 1, 2025
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Thank you so much for your continued trust and kind words. We're delighted to have been able to assist you again and to hear that our team's professionalism and efficiency made the process smooth and stress-free. We look forward to supporting you with future moves.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

A solid team, in all roles

From planning, remote estimation and scheduling through to removals, storage and delivery, one unified team gave us excellent, professional service. Many thanks to all for making our life so much easier.

August 5, 2025
Abels Moving Services logo

Reply from Abels Moving Services

Thank you so much for your kind words. We're delighted to hear that our team provided a smooth and professional experience from start to finish. It was a pleasure to assist with your move, and we're so pleased we could help make things easier for you. Wishing you all the best in your new home.

Kind regards,

Neil Pertoldi

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look