Abels Moving Services Reviews 

668
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and going above and beyond to ensure a smooth and stress-free experience. People frequently highlight the excellent service, noting the careful handling of belongings, efficient packing, and seamless execution of moves from start to finish. The user experience is often described as outstanding, with many appreciating the clear communication, helpful coordination, and overall ease of the process. Reviewers also commend the delivery service for its promptness and the team's careful attention when bringing items into new homes. The overall quality of service is consistently reported as exceptional, with many consumers recommending the company for its reliability and professionalism.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, friendliness, and... See more

Service

Customers had positive experiences with service, often describing the entire process as flawless,... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting the professionalism and helpfulness... See more

User experience

Users describe positive interactions with the overall experience, highlighting a smooth and easy transition... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the careful packing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly staff, polite and courteous. Nothing is too much trouble. Were able to get us out of trouble after another removal company let us down at short notice. Very appreciative of our efforts... See more

Company replied

Rated 5 out of 5 stars

Brilliant! Looked after from start to finish, excellent service, nothing too much trouble - ever so friendly and went above and beyond. Looked after our belongings and took great care around both prop... See more

Company replied

Rated 5 out of 5 stars

From start to finish Abels were great, our communication with the team at Head office via Marie - going through the survey process and later with Sue was incredibly clear and easy. The move itse... See more

Company replied

Rated 5 out of 5 stars

The team who moved us were all top class; courteous, helpful and hard-working. They really listened to what we wanted and were prepared to turn their hands to any task. They were mindful of the custom... See more

Company replied


Company details

  1. Moving Company
  2. Freight Forwarding Service
  3. Moving and Storage Service
  4. Shipping Company
  5. Storage Facility

About Abels Moving Services

Written by the company

At Abels, we offer full home removals and storage services in the UK, including the Scottish islands, the Isle of Man and the Channel Islands. Our UK removals services are tailored to suit your needs, wherever you decide to move.

Our 70 years of experience and our full list of credentials place us as a trusted removals company in the UK. Our team of dedicated removals experts ensure that your belongings are moved with utmost care and precision so that your move can be as stress-free as possible. Learn more about our selection of services for moves within the UK.

Our full range of services includes:

  • Packing and unpacking services - We will pack your belongings, using only the best quality materials.
  • Collections of valuable items - Our teams are fully trained in all kinds of moves. We will safely move your paintings, wine and fine art.
  • Personal assistant services - We have expert assistants that will help with your move.
  • Move management - We will manage your entire move in the UK, from start to finish.
  • Handyman services - We can organise an electrician, a plumber, someone to put up some shelves, and even an IT specialist to install your PC.

Our removals services include:

  • Home moving services - Moving from residence-to-residence
  • Office moving services - Moving or relocating offices
  • Commercial moving services - Other commercial moving services including business relocation, document and other storage, FF&E and retail services

All our removals services are tailored to meet your specific removals needs, wherever you decide to move to in the UK. This includes your own Customer Services Manager, detailed move planning, and the same highly qualified and security-cleared crew throughout your move.


Contact info

4.8

Excellent

TrustScore 5 out of 5

668 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(668)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Abel’s are a fantastic company and we…

Abel’s are a fantastic company and we highly recommend. From the first email to unloading the last box it was a brilliant experience and the team led by Dan went over and above to help in a polite and professional way. A huge thank you to Marie and Jade as well who helped make it all possible with all the paperwork involved in moving abroad. An absolute pleasure to work with Abel’s

July 30, 2025
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Thank you so much for your kind words and recommendation. We're delighted to hear you had such a positive experience with our team. It was a pleasure to assist you, and we'll be sure to pass your feedback on to everyone involved.

Kind regards,

Neil Pertoldi

Rated 4 out of 5 stars

The staff were professional and…

The staff were professional and friendly. They kept me informed at each stage of the process. They gave me ample warning of any action that needed to be taken and the delivery date of my goods. And, responded swiftly on communications.

July 22, 2025
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Reply from Abels Moving Services

Thank you for your kind feedback. We're pleased to hear that you found our team professional, communicative and responsive throughout the process. We're glad we could support you effectively.

Kind regards,

Neil Pertoldi

Rated 4 out of 5 stars

Excellent move, pity about the packaging

Our move, in several stages, was excellent. Both Abel’s and Bishops Move teams were very well organised and professional, and Abel’s accommodated various challenges efficiently and courteously. Deserved 5stars! Unfortunately we have been left with a huge volume of packing materials. Requests for collection have been ignored by both companies to our disappointment and great inconvenience. A brilliant job but not quite completed.

July 8, 2025
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Reply from Abels Moving Services

Thank you for your kind words regarding the move itself. We’re pleased to hear that both teams delivered a well organised and professional service throughout the various stages.

We’re sorry to hear regarding the packing materials. You selected to unpack yourselves in your own time and a return at a later date to collect waste materials wasn’t included in the quote. However, we’ve contacted some local companies near to your new home to ascertain if they could make use of these materials and Jane from our office will be in contact with you again shortly to advise.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

Great packing team

Great packing team, prompt response and good communication throughout. Everything arrived in good order and was expertly delivered by the local agent.

July 7, 2025
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Reply from Abels Moving Services

Thank you for your kind review. We're pleased to hear you were happy with packing team and communication throughout.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

Shipping from Cayman

Well done and professional

July 4, 2025
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Reply from Abels Moving Services

Hi, Thank you for your review it is appreciated.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

Reassuringly competent and efficient.

Reassuringly competent and efficient.

Abel’s care and attention to detail was outstanding. These guys really know their stuff and take pride in their work.

June 25, 2025
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Reply from Abels Moving Services

Hi, Thank you for your review and your lovely comments about our staff. We're delighted to hear you felt well looked after and that our team's pride in their work came through.

Kind regards,

Neil Pertoldi

Rated 1 out of 5 stars

They promise a high quality service but failed us .

They promise a high quality service but in our case we found them disappointing . We found their packing was poor and a number items in different boxes were damaged and although covered by insurance the process was arduous and the insurance money does not really adequately replace the loss of treasured keepsakes. The response to our complaints was in our opinion surprisingly poor. . Although they initially apologised profusely they became defensive . We have just given up trying to get what we regard as reasonable restitution .
We will not recommend them .
PS
The matter did go to a mediation and the award to us was accepted

July 3, 2025
Unprompted review
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Reply from Abels Moving Services

Dear Mr Wagman, we are sorry that you were not happy with the service. Our team did everything possible to mediate with our insurers to reach your agreed claim settlement, remaining professional throughout. Your complaint was taken by you to the independent Furniture Ombudsman who found in our favour. Yours sincerely.

Rated 5 out of 5 stars

Experience made easy from start to…

Experience made easy from start to storage. The guys were respectful and were reassuring.
Hoping the next part of the journey, from storage to next home will be just as good.

June 25, 2025
Unprompted review
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Reply from Abels Moving Services

Hi, thank you for your review. We are pleased to hear you had a great experience and that you felt reassured and respected.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

Really experienced team and wonderfully…

Really experienced team and wonderfully professional service. Would highly recommend.

June 24, 2025
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Hi,

Thank you for your review and recommendation, we really appreciate it. We are pleased you were happy with our service.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

Fantastic team, friendly and professional service.

The team we had throughout our move (which was managed across a number of days given complexity on our side) were truly excellent. Friendly despite many stairs, a lot of furniture and some typical London setbacks around parking. Russell, Gary, Dan and all of the guys were a pleasure to work with and I’d recommend again, 10/10.

June 25, 2025
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Reply from Abels Moving Services

Hi,

Thank you for your feedback. We're very pleased to hear the team made a strong, positive impression, and we truly appreciate your recommendation.

Kind regards,

Neil Pertoldi

Rated 1 out of 5 stars

So much damage

They broke ceramics and glass, dented art, damaged new walls, broke wood furnishings and pushed a heavy cabinet across the room with a newly laid floor, putting a long, deep scratch in it. They packed heavy things on top of house plants, which they took several days to move, killing most of them. They said it wasn't their problem. Twice as expensive as other movers, like Cadogan Tate and Britannia, and twice as careless. I was the liaison with the office and reported the damage throughout the move, keeping the office up to date. They then asked my husband, who had no knowledge of the situation, to sign a document, which they say in retrospect was a damage report. The only response I've had from the office is boilerplate language. Careless as well as unethical.

May 9, 2025
Unprompted review
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Reply from Abels Moving Services

We’re very sorry to hear about the issues you’ve described and the overall experience you have had with us. We take concerns like these very seriously.

After looking into this, we can confirm that we were liaising with the client’s appointed representatives throughout the process. The property was inspected on site by their team, and a full property condition report was signed prior to our departure, confirming that no damage had been caused.

Our quality manager will be in touch in due course to address the other points you raised.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

Moving house after 25 years

Moving after 25 years and downsizing was certainly an upheaval. Abels rose to the challenge and got me through it as painlessly as possible. The same team took me from packing to delivery in my new home. They were all charming, efficient and worked tirelessly to achieve a successful outcome. I would definitely recommend the company to family and friends.

May 1, 2025
Abels Moving Services logo

Reply from Abels Moving Services

Thank you for your lovely feedback. The team will be delighted to hear your comments, especially knowing their hard work and friendly approach made a difference. Wishing you all the best in your new home and thank you for recommending Abels.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

Fantastic service

Fantastic service - highly recommended
We recently used Abels, again, for a move and they continue to be the best in the business. Prompt, courteous, professional, hardworking, careful and a pleasure to have with you on what is always a stressful day - a house move. I can't recommend them highly enough. Very satisfied customer!

May 30, 2025
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Thank you so much for your kind words. We're thrilled to hear that your experience was smooth and that we could help make a stressful day a little easier. It means a lot to us that you've chosen us again, and your recommendation is greatly appreciated. Wishing you all the best in your new home.

Kind regards,

Neil Pertoldi

Rated 4 out of 5 stars

Abel’s provided a great service

Abel’s provided a great service from beginning to end. We had a glitch over delivery times but the team doing the packing loading and delivery bent over backwards to make it work for us. They really made a difference to our move and we can’t thank them enough for their efforts.
We would still highly recommend Abel’s for removals as they were so much better than any other company we have used in the past

May 14, 2025
Abels Moving Services logo

Reply from Abels Moving Services

Thank you for your lovely review.

We're so pleased to hear that our team made such a positive impact, we will be sure to pass on your lovely comments to them.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

The return of the entire contents of…

The return of the entire contents of our flat was handled in one day by the most incredible team. They continually went out of their way to be helpful, whilst being very efficient in bringing up boxes and furniture items and placing them where we wanted them, courteous, respectful and friendly. I was very particular about ensuring floor protector pads on the heavy furniture... and the team worked with us to make sure everything was done correctly. They were very patient and were very respectful of our property.

We had John, Sean, Sol and Sam on the job that day... and I cannot commend them highly enough. Utterly first class job and a great team.

May 13, 2025
Abels Moving Services logo

Reply from Abels Moving Services

Good afternoon,

Thank you for your lovely words. We're thrilled to hear that our team made a great impression and that you are happy with the service we provided. We truly appreciate the recommendation, if you ever need help with removals in the future please contact us and we would be more than happy to assist again.

Thank you

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

From a City to the Country with ease

Abel’s Moving Services did just that!!!!
They provided a Moving Service of the highest standards…..from the 11th Floor of an Apartment Building in Central London to a little country village in Norfolk, whilst overcoming logistical difficulties with the highest professional standards.

April 30, 2025
Abels Moving Services logo

Reply from Abels Moving Services

Thank you for your fantastic review! We're delighted to hear that you were pleased with our moving service and that our team's professionalism stood out, even when facing logistical challenges.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

V professional and helpful

V professional and helpful

April 24, 2025
Abels Moving Services logo

Reply from Abels Moving Services

Good morning, Thank you for your review.

We are pleased to read you found our service professional and helpful. We'd be happy to assist you with any future removals.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

Great experience all round for UK-EU move

I decided to go with Abels for my UK-Belgium move due to their great reviews on here, and I wasn't disappointed.

Particular things to note:
- the good communication and follow-up of the admin staff. Particular mention to Jade in the office.
- really great and safe packing. I've moved some eight times before so I know good packing when I see it.
- friendliness, competence and good humour of the packing crew.

April 30, 2025
Abels Moving Services logo

Reply from Abels Moving Services

Hi, Thank you for your review and kind words. We're pleased to read the team communicated well and you were pleased with our packing service.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

Shipment Delivery

Great service - all goods arrived in good condition. Excellent communications from Abels office staff and Jan and his crew did a sterling job unloading and positioning.

April 17, 2025
Abels Moving Services logo

Reply from Abels Moving Services

Thank you for your review it is appreciated.

We are glad to hear our staff communicated well and that you are pleased with our service. We will forward on your compliments to our staff.

Kind regards,

Neil Pertoldi

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