Abes of Maine Reviews 

4,749
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable, making every purchase smooth and pleasant. Consumers also appreciate the fast and efficient service, noting that their orders arrive correctly and that representatives go above and beyond. People often mention how easy it is to find what they need and complete transactions without any hassle. However, some reviewers were not happy with unexpected phone calls regarding product upgrades and aggressive sales tactics after purchasing online. A few people mentioned concerns about receiving non-warrantied items or experiencing unexpected delivery delays with their overall orders.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are incredibly helpful,... See more

Product

Customers consistently note positive experiences with product, highlighting fair pricing, excellent quality,... See more

Customer service

Consumers find customer service to be positive, frequently praising the professionalism, patience, and... See more

Order

Customers had positive experiences with order processes, frequently praising prompt confirmation calls and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the prompt, knowledgeable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow! I have no words for how remarkably patient, kind and conscientious Michael was when I placed an order. He always followed through. If he said that he would call with information concerning m... See more

Rated 5 out of 5 stars

Absolutely fantastic service today. Michael was incredibly responsive, helpful and upbeat. I had made a mistake in my shipping and he was able to guide me through everything. He fixed my pr... See more

Rated 5 out of 5 stars

A quick note to express my gratitude for your fantastic customer service. It's always a pleasure when someone to Michael Hartman, who is so knowledgeable and helpful with products and sales. It was a... See more

Rated 5 out of 5 stars

Christine Johnson is one of the best customer service agents I have ever worked with. I had a question about a price difference with my purchase. Christine quickly reviewed the invoice, listened to m... See more


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4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.6

All reviews

(4,749)

115 reviews in the last 12 months

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Rated 5 out of 5 stars

Christine Johnson is one of the best…

Christine Johnson is one of the best customer service agents I have ever worked with. I had a question about a price difference with my purchase. Christine quickly reviewed the invoice, listened to my concerns and quickly agreed with me and assured me that she would immediately adjust the invoice. Done and done, what a turnaround from when I answered her call back yesterday. Thanks again Christine
John F.

September 8, 2026
Unprompted review
Rated 1 out of 5 stars

Bait & Switch at its Finest

Bait & Switch at its Finest

I got out alive -- I was able to cancel. Abe's changed the product from my order. Then Abe's started trying to upsell me on things like batteries at high prices. They held my order hostage seemingly until I ordered more accessories. I feel good I got out alive.

Seriously consider whether you want to order from this company.

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer communication

I had an easy and amazing shipping experience with Christine J
I had so many questions regarding purchasing my lens and Christine was so patient making sure I fully understood what I was buying
Mata

August 24, 2026
Unprompted review
Rated 1 out of 5 stars

Yep. It's a con.

$1700 order sitting in "new" status for five days. They keep calling and emailing to "confirm" the order, which I've since learned is part of the con.

(Meanwhile, my gear from B&H and Amazon has arrived and ready to go.)

Federal statute says they have 30 days to ship, so I guess we'll see.

This is clearly a dishonest business. Won't be buying from them again.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

I Repeatedly Buy from Abe's of Maine. You Should Too

You have read the reviews. You are looking to find THE best buy for that high dollor investing. You want old fashion dependability not buyers remorse. Then simply put, "Trust Abe's ... make that purchase!" Want American made and warranteed wel; the best price; best customer service? Then tell them. Abe's of Maine delivers. As a seasoned photographer of over 50 years who does not buy equipment unless fully vetting the people and business before investing in the sales pitch offered, I choose to buy American warranted equipment and have found you can indeed make the request to do so from Abes and depend on transparency of all options that are available. Ask Jennifer for help if you fear you do not have enough information to decide what option is your best investment.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

My recent purchase from Abe’s of Maine…

My recent purchase from Abe’s of Maine was a great experience. They were prompt and communicative so I never had a doubt about the progress of the order. My service agent, Jennifer was professional and courteous and was easy to work with. I recommend them highly and look forward to working with them again soon.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

★★★★★ Outstanding Experience with Abe's…

★★★★★ Outstanding Experience with Abe's of Maine

I recently purchased the Sony FE 70–200mm F2.8 GM OSS II from Abe's of Maine, and I couldn't be more pleased with the entire experience.

From the moment I placed my order, I was impressed by the professionalism and honesty of their staff. Shortly after ordering, I received a phone call, not to pressure me into buying anything, but to verify my order and explain my options. The representative was completely transparent in explaining that Abe's of Maine is not an authorized Sony dealer and clearly outlined the differences between the available packages and warranty coverage. I truly appreciated that level of honesty and openness, as well as their excellent price.

What impressed me even more was that they stood behind their product by providing their own warranty coverage. It gave me confidence that customer satisfaction was important to them.

The service was outstanding. My order was processed immediately, and to my surprise, the lens arrived the very next morning, Saturday. I honestly did not expect such fast shipping.

After receiving the lens, I successfully registered it with Sony without any issues, making the entire purchase smooth from beginning to end.

As for the lens itself, the Sony FE 70–200mm F2.8 GM OSS II has exceeded every expectation I had. The autofocus is incredibly fast and accurate, the image quality is exceptional, and the sharpness, contrast, and color rendition are simply outstanding. After many years of photography and owning numerous lenses, I can honestly say this is the finest lens I have ever owned.

My experience with Abe's of Maine was first-class from start to finish. Their honesty, excellent communication, prompt service, and unbelievably fast delivery earned my trust. I would not hesitate to purchase from them again and highly recommend them to anyone looking for quality camera equipment.

Thank you, Abe's of Maine, for making this one of the best online purchasing experiences I've ever had.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Michael at Abes of Maine

I called Abes of Maine to try and get a camera rushed to Houston in one day for my daughter's European trip. Michael was so helpful, knowledgeable and kind. He helped me figure out what I needed and how to get it to me by the next day. I really appreciated his quick and thorough help and would highly recommend Abes of Maine, especially Michael to anyone!

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Jennifer Smith provided excellent Service

Jennifer Smith provided excellent customer service throughout my purchase. There was an issue with my order, but she responded quickly, kept me informed, and made sure the situation was resolved to my satisfaction.

I appreciated her professionalism, responsiveness, and willingness to take ownership of the problem. It's refreshing to work with someone who genuinely cares about the customer experience.

Thank you, Jennifer, for your outstanding support. I would be happy to do business with Abe's of Maine again.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Called customer service today. I was fortunate enough to speak to Jennifer. Her responsiveness and ability to satisfy my concerns was greatly appreciated and a terrific surprise.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Called regarding the cannon G7X markiii…

Called regarding the cannon G7X markiii Michael was nothing but accommodating and helpful being that it was short notice before a vacation he was able to get everything processed for me so I would have my camera in time for vacation I could not recommend calling Michael enough for you next camera need!!

June 10, 2026
Unprompted review

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