Able Labels Reviews 

104
•
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

I have used this company before. Each past experience I would give 5 Stars. I only gave one star this time due to the fact I cant access the website. This is because Norton, my PC security App blocked... See more

Rated 1 out of 5 stars

I to placed an order 3/8 money taken from bank . No response from email . Phone line disconnects and website says not available by owner . Have grave. Concerns they are no longer trading . Will be co... See more

Rated 1 out of 5 stars

Good products and prices but the Website is absolutely awful. Took an hour with several attempts to get things as I wanted Screens freezing, fields not working. Print your project comes up with a n... See more

Rated 5 out of 5 stars

I recently moved house and wanted new personalised Correspondence cards. They are such a useful item. I got in a muddle with my online order ( totally my own fault ) the customer service staff both o... See more

Company details

  1. Custom Label Printer
  2. also in
  3. Digital Printer
  4. Prints and Signs Store

Written by the company

Established in 1954, Able Labels is a British business offering quality personalised address labels. Photo gifts, luggage straps, personalised stationery, iron on name labels, correspondence cards and back to school stationery via mail order.


Contact info

2.2

Poor

TrustScore 2 out of 5

104 reviews

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2.2

All reviews

(104)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

I label this firm as useless.

I sent this firm a silver label they had previously printed which of course featured our correct address. I also asked for individual labels.
They managed to get the postcode wrong on the hundreds of useless labels they sent. They also did not give us individual labels, not sheets.
Trying to contact them by phone is another fiasco. You get a message saying an adviser will be with you shortly- another joke. The phone just bleeps for a while before the call is ended.
I have tried for three days to make contact but their e-sales address- copied and pasted- bounced back undelivered.
I am about to write a letter to them, another waste of my time.
Useless on all fronts.

July 27, 2024
Unprompted review
Rated 1 out of 5 stars

Customer Services Helpline - cannot contact

Utterly unable to contact Customer Service helpline - despite many many tries. I need to discuss recent order (received) for Correspondence cards. I cannot even find our order (and we have used AL before) under ‘Recent Orders’. Pls call me on 07802 608573

July 29, 2024
Unprompted review
Rated 1 out of 5 stars

Poor Service, very disappointed.

I ordered a golf bundle over 2 weeks ago as a birthday gift. I have received an email today cancelling my order & stating i will be refunded. With less than a week to the birthday this leaves me little time to find another gift. Not happy at all & would not recommend at all.

July 25, 2024
Unprompted review
Rated 1 out of 5 stars

Address labels with no adhesive

Description of address labels miss leading. No adhesive just chopped up pieces of paper. Just a joke and a LOT of money for something that is almost worthless. Also had to chase the order as it was so slow and then endless marketing emails, I will never use this company again.

November 25, 2023
Unprompted review
Able Labels logo

Reply from Able Labels

Thank you for your feedback. We're truly sorry for the confusion regarding your address labels and the delay in your order. Please be assured, our labels do have an adhesive side, revealed by peeling off the backing, and we regret this wasn't clear.

We've noted your comments about the marketing emails and will ensure you're removed from our mailing list.

Our customer service team has informed us that they've resolved this matter with you directly. If there's anything more we can do, please don't hesitate to contact us.

Apologies again for any inconvenience caused, and thank you for allowing us the chance to put things right.

Kind regards,

Able-Labels

Rated 2 out of 5 stars

Pleased with labels but not the…

Pleased with labels but not the delivery time it took to arrive.
I tried to phone customer services I tried 12 times and each time after the options I got the engaged tone.
I wanted to see where my order was.
When I did get through it rang for so long then cut me off.

October 27, 2023
Unprompted review
Rated 5 out of 5 stars

Unique photo mug

As an alternative to a photo, this was a logo of an obscure band for which permission to use the logo for a photo mug for own use had been obtained. The logo had not been designed with a coffee mug in mind, but the result was very good. The main theme was an image plus the name of the band in distinctive lettering all in red on a black background. Some fine red on black lines were a bit faint, but the overall result was excellent. Very satisfied with the mug which is in use every day.
The company sales team were very helpful in putting together an overall design incorporating the image provided. Having placed the order, the product arrived nine days later. This was a better than the expected turnaround time as the order was placed in a traditional busy period for personalised products.
To sum up, the photo mug is a great opportunity to own a unique product at a reasonable price.

September 2, 2023
Unprompted review
Rated 5 out of 5 stars

Great value for money

The personalised boot bag was bigger than I expected but arrived much sooner than expected and looks great! Very good value for money!

September 16, 2023
Unprompted review
Rated 2 out of 5 stars

Product was good but delivery was…

Product was good but delivery was terrible took9 working days to arrive , No update and no compensation or resolution at all , If you have to order something from them i suggest you do it well in advance.

October 13, 2023
Unprompted review
Rated 2 out of 5 stars

Ordered wrong size label

Ordered wrong size label, but contacted them in under an hour and corrected the order. I didn’t even ask for a refund in the price, but disappointingly, despite them confirming it would be changed by email, I still received the wrong size. Won’t bother using again.

September 30, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer service and great experience. What a superb company

Just wanted to share a how amazing able labels have been this week. I have always used able-labels.co.uk to buy personalised school labels from nursery age 3 until now- both stick on and sow in for our sons uniform. The clothes labels are really great and the dishwasher labels last and last on drinks bottles and pack up boxes. I have ordered their clothes labels for years and have always been a very satisfied customer.
I went to place an order for secondary school this week but the labels were too young for age 11+- I emailed the company and within 24 hours they have changed the sticker size to smaller and plainer for older kids.
What great service. I would highly recommend for all other parents currently preparing for next week!! It is not often a company are so responsive and helpful- I had emails from customer service saying they had asked production/ design to create a small discrete label for older children and within 24 hours I was able to place an order for my 11 year old for tiny plains white with black font labels. Unbelievable customer service. Huge thanks for listening and acting so promptly

August 30, 2023
Unprompted review

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