I have used this company before. Each past experience I would give 5 Stars. I only gave one star this time due to the fact I cant access the website. This is because Norton, my PC security App blocked... See more
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I to placed an order 3/8 money taken from bank . No response from email . Phone line disconnects and website says not available by owner . Have grave. Concerns they are no longer trading . Will be co... See more
Good products and prices but the Website is absolutely awful. Took an hour with several attempts to get things as I wanted Screens freezing, fields not working. Print your project comes up with a n... See more
I recently moved house and wanted new personalised Correspondence cards. They are such a useful item. I got in a muddle with my online order ( totally my own fault ) the customer service staff both o... See more
Company details
Written by the company
Established in 1954, Able Labels is a British business offering quality personalised address labels. Photo gifts, luggage straps, personalised stationery, iron on name labels, correspondence cards and back to school stationery via mail order.
Contact info
5 Mallard Close, NN6 0LS, Earls Barton, United Kingdom
- 03300 240 851
- sales@able-labels.co.uk
- www.able-labels.co.uk
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Beware this company has gone bust
Beware this company has gone bust but still has website going and will still take your money!! AVOID AT ALL COSTS
I label this firm as useless.
I sent this firm a silver label they had previously printed which of course featured our correct address. I also asked for individual labels.
They managed to get the postcode wrong on the hundreds of useless labels they sent. They also did not give us individual labels, not sheets.
Trying to contact them by phone is another fiasco. You get a message saying an adviser will be with you shortly- another joke. The phone just bleeps for a while before the call is ended.
I have tried for three days to make contact but their e-sales address- copied and pasted- bounced back undelivered.
I am about to write a letter to them, another waste of my time.
Useless on all fronts.
Customer Services Helpline - cannot contact
Utterly unable to contact Customer Service helpline - despite many many tries. I need to discuss recent order (received) for Correspondence cards. I cannot even find our order (and we have used AL before) under ‘Recent Orders’. Pls call me on 07802 608573
Poor Service, very disappointed.
I ordered a golf bundle over 2 weeks ago as a birthday gift. I have received an email today cancelling my order & stating i will be refunded. With less than a week to the birthday this leaves me little time to find another gift. Not happy at all & would not recommend at all.
My items arrived earlier than expected…
My items arrived earlier than expected and the quality was perfect. will definitely be back for other personalised gifts!
Thank you.
Address labels with no adhesive
Description of address labels miss leading. No adhesive just chopped up pieces of paper. Just a joke and a LOT of money for something that is almost worthless. Also had to chase the order as it was so slow and then endless marketing emails, I will never use this company again.

Reply from Able Labels
Pleased with labels but not the…
Pleased with labels but not the delivery time it took to arrive.
I tried to phone customer services I tried 12 times and each time after the options I got the engaged tone.
I wanted to see where my order was.
When I did get through it rang for so long then cut me off.
Unique photo mug
As an alternative to a photo, this was a logo of an obscure band for which permission to use the logo for a photo mug for own use had been obtained. The logo had not been designed with a coffee mug in mind, but the result was very good. The main theme was an image plus the name of the band in distinctive lettering all in red on a black background. Some fine red on black lines were a bit faint, but the overall result was excellent. Very satisfied with the mug which is in use every day.
The company sales team were very helpful in putting together an overall design incorporating the image provided. Having placed the order, the product arrived nine days later. This was a better than the expected turnaround time as the order was placed in a traditional busy period for personalised products.
To sum up, the photo mug is a great opportunity to own a unique product at a reasonable price.
just as description
just as description, used many times and will continue to do so
easy website nice final personalised product
everyone happy with our cards
Absolutely spot on fast accurate!
Great value for money
The personalised boot bag was bigger than I expected but arrived much sooner than expected and looks great! Very good value for money!
Product was good but delivery was…
Product was good but delivery was terrible took9 working days to arrive , No update and no compensation or resolution at all , If you have to order something from them i suggest you do it well in advance.
I made order of 1 inch and 1/2 inch…
I made order of 1 inch and 1/2 inch labels, you can’t chose the length . I received the order last week. The quality is good but we couldn’t use them as they are more than 17 cm length and we can’t find this space on the clothes.
Ordered wrong size label
Ordered wrong size label, but contacted them in under an hour and corrected the order. I didn’t even ask for a refund in the price, but disappointingly, despite them confirming it would be changed by email, I still received the wrong size. Won’t bother using again.
Amazing customer service and great experience. What a superb company
Just wanted to share a how amazing able labels have been this week. I have always used able-labels.co.uk to buy personalised school labels from nursery age 3 until now- both stick on and sow in for our sons uniform. The clothes labels are really great and the dishwasher labels last and last on drinks bottles and pack up boxes. I have ordered their clothes labels for years and have always been a very satisfied customer.
I went to place an order for secondary school this week but the labels were too young for age 11+- I emailed the company and within 24 hours they have changed the sticker size to smaller and plainer for older kids.
What great service. I would highly recommend for all other parents currently preparing for next week!! It is not often a company are so responsive and helpful- I had emails from customer service saying they had asked production/ design to create a small discrete label for older children and within 24 hours I was able to place an order for my 11 year old for tiny plains white with black font labels. Unbelievable customer service. Huge thanks for listening and acting so promptly
Great quality product
Great quality product, received quickly, smooth ordering and delivery process, would order again and would recommend
Correct order
Correct order, no complaints and delivered on time. What's not to like.
Happy customer
Exceptional service and a good product at the right price.
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