Abode Sofas Reviews 

67
•
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I bought a sofa from Oswald and Pablo limited which was delivered on 23/08/22. The sofa did not ressemble the online picture and was also very uncomfortable. I initially asked for it to be replaced... See more

Rated 5 out of 5 stars

Great customer service from josh, answered any questions and queries promptly on email! The delivery was quicker than most other companies and the delivery guys were polite, bought everything in (even... See more

Rated 5 out of 5 stars

Stumbled across this company on the internet . Took the chance and WoW amazing products. Amazing quality delivery on time plus a courtesy call about an hour away. Also ordered a bespoke footstool to m... See more

Rated 5 out of 5 stars

This company, Adobe Sofas, far outstripped any expectations that I had...because of the current Covid-19 we were looking online and stumbled across these guys. Well, of course, photos are stunning, de... See more

Company details


Contact info

3.2

Average

TrustScore 3 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(67)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Chesterfield!

Thanks for our lovely Chesterfield sofa, we love it. We were a but uncertain about buying on line without viewing, but we are pleased that we did. Customer service is great, the sales team helped with our choice and were great at arranging a delivery slot. Delivery was free, and made by a couple of great guys, who unwrapped it and placed it in position.
The finish of the sofa is fantastic, the leather is of high quality, along with the build and finishing details. We would not hesitate in buying from Abode in the future.

March 19, 2018
Unprompted review
Rated 5 out of 5 stars

Great customer service from josh

Great customer service from josh, answered any questions and queries promptly on email! The delivery was quicker than most other companies and the delivery guys were polite, bought everything in (even took their shoes off!) and helped us position the furniture where we needed it. So pleased with my sofa, arm chair and footstool and would reccomend Abode to everyone.

March 19, 2018
Unprompted review
Rated 5 out of 5 stars

Great looking Chair

Old style website, but it works. Good choice of colors. I eventually chose Navy and despite it being Christmas had it delivered within a week. Fabulous service and great product

December 11, 2017
Unprompted review
Rated 5 out of 5 stars

Very happy with all aspects

Very happy with all aspects. The emails exchanged beforehand were very precise.The work was done to specification and early than expected which was great. Delivered on the day and love the sofa!

December 7, 2017
Unprompted review
Rated 1 out of 5 stars

Very disappointing

This should be nil stars really but don't have that option.

I was really excited to discover this company. I loved the look of their designs, what they had to offer and the fact that they were a British company.

My experience with them was very very disappointing. I was hoping to order a custom sofa so spoke to them over the phone about my requirements and then followed this up with an email requesting a quote. I also ordered some samples with the intent of ordering my sofa as soon as I got the quote, I was so confident I would be using them.

How wrong I was. I still haven't got the quote months after requesting. I did ring on a couple of occasion to follow up and accepted they could be busy etc. However, it wasn't the not getting the quote that was bad, it was the blatant dishonesty eg "I was just about to phone you" ( I hadn't given my number in the email) and the second occasion "I am just dealing with it now" ....Why lie? My samples also turned up 2 weeks after they said it would be with me.

I have since read other reviews on this company via Google and it seems customers who have had a good experience are the exception rather than the norm. I would honestly have liked to be writing a glowing review but feel very let down my this company's attitude to what would have been a new customer and the potential for more orders.

I have since found another company who were much more professional in their approach. They replied promptly to emails, were on the phone to talk me through any issues etc. Just the kind of excellent service I expected and can't wait for my custom furniture items to arrive. Abode on the other hand, poor customer service, very very poor communication and liberal with the truth.

August 17, 2017
Rated 5 out of 5 stars

Excellent service with high quality craftsmanship.

The armchair I bought is truly beautiful with high quality materials and perfect lines. The after sale service was impressive, Josh made sure the delivery went smoothly, on the date I was available.
I can't recommend them enough and I will look forward to buy again from this excellent company.

August 15, 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look