ABOUT YOU Nederland Reviews 

Update: The December 30th response is an absolute lie. Do not buy anything from this criminal organization. They are pirates from a country that makes it's living by robbing money from others. It is their culture to do this and they are part of a criminal organization.

They will send you 1 pair of jeans out of 4 that will fit and then will not refund you unless you give them your bank account number. Total scam...Do not purchase anything from this company. You'll regret it!

I placed an order from Hungary on 30 April 2024 for around 120 EUR. The payment cleared instantly, but I never received a confirmation email, tracking number, or, most importantly, the tracksuit itself. After more than two months and countless follow-ups, the only “help” I got from customer service was an arrogant, template-style reply telling me to “wait patiently,” then complete silence. They now ignore every email.

In short: they’ve kept my money, never delivered the product, and treat legitimate complaints with disrespect. If you value your time, money, and sanity, shop elsewhere.

Horrible service. Ordered twice one size and they send another size, much smaller. Advertising size in inches, even suggesting my size, but it's not in Inch, they just change the waist and leave the length. So it's just, we send what we got and hope they don't returned it. And you can only talk to a chat bot that doesn't answer.

I ordered a bag for my wife for our Anniversary, which never came and later I got an email that it was returned by me, which was never delivered to me. Just wasted my time, shitty service

My first order, I received two different shoes of one pair. I sent them back, and ordered again because I wanted the shoes. Then I got the same two, but both for the right foot.... I tried to contact them multiple times, but to this day no respons. Very bad.

It has been !! 5 months !! and I still haven’t received my refund. I tried to get in contact several times, but there was no help from them, they just said that there are constant problems with the financial department…

I ordered a wallet and while i was waiting for it to arrive as it was supposed to arrive today i get an email that my order is cancelled. No other information. You have paid and your order is cancelled. I call their customer support and I get a vague answer, oh perhaps it was damaged in return and they can’t send it???? Perhaps they don’t have it in the storage??? I ordered a product, paid for it and you don’t have it? It is damaged in what return? When will i get my money back? Who knows.. Awful experience. This was my first and last order

I attempted to place an order on the AboutYou website in late April. The payment was processed, but due to a technical error on their site, no order was confirmed. Despite multiple follow-ups via email and phone, and being told the issue was being handled by their finance department, no refund has been issued weeks later.

The payment provider confirmed the funds were withdrawn, but AboutYou contested the dispute—even though no product was ever delivered. A second order made later using a different payment method went through without issue, confirming the original problem was on their end.

THIS EXPERIENCE HAS BEEN DEEPLY FRUSTRATING, AND THE LACK OF ACCOUNTABILITY IS UNACCEPTABLE. I WOULD NOT RECOMMEND ABOUTYOU TO ANYONE BASED ON THIS EXPERIENCE.

I have been a longtime customer with ABOUTYOU, however for over 2 months now I have had to email or call every week regarding a refund. Initially when I enquired they said there was something wrong with the system but that I would receive my refund. Every week since then the answer has been the same: next week you will be receiving your refund. And every week I have to enquire again. At this point I can only conclude I'm being lied to. This is completely unacceptable, not to mention illegal. I will be making an official complaint with a consumer ombudsman, and hopefully they can retrieve my money, because I've completely lost faith that ABOUTYOU is a legitimate trustworthy company anymore. The scammy way they've lied to me has shocked me.

I am practically a patient person but I can tell you that when you purchase an item from this company, you should hope you might be lucky and get your items.
This is a terrible company with a bad customer service and logistics service

I made my order (1 item) 3 weeks ago, and it hasn't been even shipped yet, still on preparation stage. Every time when I try to reach customer service, I only have automatic replies that I have to wait longer again and again, and it's not possible to do anything else until my order is delivered. After all this waiting I just want to cancel my order and get my money back, that's it. I am very dissapointed and don't want to order anything anymore. It's okay if you cannot deliver my order, then just allow me to get my money back.

Good quality about order the men jacket Emporio Armani,fast delivery and good choose about size

I ordered size 37 shoes, they sent 38, but they take payment in advance. I returned the shoes right away, but they still haven't returned my payment for more than 20 days. And they constantly write to be patient. People, don't buy from them, they are scammers!!!!

I bought a pair of Doc martens and they sent me a fake pair

Don't buy at ABOUT YOU NL! They deliver a damage product and break the law by not respecting consumer rights.
I have received a damaged sweater which I have immediately reported (incl. photos) after opening the package and inspecting the item. The item was unworn by me and has all tags attached. The response I've got from ABOUT YOU (someone called Mohammed) is that it's now on warranty and if I choose to retuned this damaged item (that they delivered themselves in such a state!) it will take 4-6 weeks (!!) to review my case and it still might be rejected so I won't get my money back for the item THEY DELIVERED TO ME DAMAGED.
This is completely against the customers rights! Consumentenbond clearly states that if you noticed that online purchased item is damaged within the "bedenktijd" (time in which you can resign from a purchase which is usually 14 days after you have receive the item) then you have the right to return it and they are obliged to pay you back. This is not what About you is doing. They try to put the responsibility for damaged items they sent to customers on customers to avoid any responsibility. Their customer service is a joke, completely unhelpful. The only thing they are able to say is that "this is how About You is doing" in response on me sharing the consumer rights, basically admitting that About You is willingly breaking the rights consumers have. It looks like About You name should be change to About Ourselves. Suits much better.
I decided to return my item because I am not going to keep a damaged sweater while I have a right to return it. If they refuse to reimburse me a full amount after the return is received by them then I am going to make an official complaint on this company and their suspicious practices. And for all of you out there with the same or similar issue: you can make an official complaint by yourself as well. Since About You is registered as Thuiswinkel Waarborg you can make a complaint on them there as well as via Geschillencommissie.

EDIT: Customer service employee (Mohammed) turn to be very rude, unprofessional and unpleasant claiming that I make a fuss about the fact that they try to hold my money for 4-6 weeks without a guarantee of being paid back for a damaged item that they have delivered to me in such a state. Unacceptable!

I always had great service from ABOUTYOU. Great online place for shopping with frequently attactractive deals. They send my orders on time and always support me whenever I have issues about delivery or refund.

Still didnt recive order after week ... All the time giving updates for unsuccessful shipment who will go to outlet , but in the end of the day its still not there .. BIG BIG SCAM !

16 days after the order and 6 days after latest arrival date and the products haven't been shipped yet. Customer service is incredibly slow and there are no proactive communication.

I’ve been waiting 50 days for a refund of my return. I’ve e-mailed and called the client service 100 times and everytime they tell me the same thing but still didn’t receive anything.. big scam! Still waiting for 300 euros..

I just want to share my thoughts right now...I'm in the middle of situation that I don't know what to do! So I decided to write here all my thoughts so that if maybe someone can read this, they can give me a peace of advice. I'm in a toxic relationship right now.. I'm so inlove with someone that don't even like me, we're living together in one roof, but sadly to sat that, while I'm we're together, he's thinking someone. Even though he's not saying anything but I feel it and I already prove it..and even I know that he's inlove with someone else, I'm still here with him, sames like it's very hard for me to let him go😢even though I know that truth and it's hurt me that much! I feel the pain that I don't know how to explain! I can't even cry! I feel so sad! I don't know what to do! I feel my body got so weak! I can't explain the pain I feel right now.